Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Very convenient thanks
Response: Hi Eusebio, Thank you for taking the time to share your feedback! It’s great to hear that you found the experience very convenient — that’s exactly what we aim for. We know how important it is to have a smooth and hassle-free process, and your comment lets us know we’re on the right track. Published on September 29, 2025
Easy to navigate system, fast and friendly service by REAL people.
Response: Hi Stella, Thank you for sharing your experience! It’s great to hear that you found the system easy to navigate and enjoyed fast, friendly service from real people. We’re always listening closely to what matters most to our customers, and your feedback reinforces the importance of keeping things simple and personal. We’re committed to making every interaction feel just as smooth and human-centered as yours did. Published on September 29, 2025
I need my proof of service for my apartments please!!!
Response: Hi Raul, Thank you for reaching out. I understand you're looking to receive your proof of service for your apartment, and I can see how important it is to have that documentation ready when you need it. We’ve gone ahead and processed your request, and you can expect the proof of service to be sent to the email address listed on your account by the end of the day today. If you ever need immediate assistance in the future, our Customer Care Team is available by phone at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM. We also offer email support after hours: Monday–Friday from 5:00 PM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 8:00 PM. Published on September 29, 2025
Don’t recommend, you’ll pay 50 every 3 days . The if your light gets disconnected on a weekend you’ll spend the whole weekend with no light. If you make a payment after 5 pm you’ll be with no light for the rest of the night . This company is a 1 out of 10.
Response: Hi Leny, Thank you for sharing your experience. We understand how frustrating it can be to deal with service interruptions, especially over the weekend or after hours. Your feedback highlights important concerns that matter to us. We hear you on the payment frequency and timing. Our billing is based on actual kilowatt usage, which can vary depending on consumption. For transparency, we encourage checking your usage breakdown at SmartMeterTexas.com by registering for a free account. This can help you better understand how your energy use impacts your charges. Regarding reconnections, once the minimum payment is made, service can typically be restored within two hours—depending on the workload of the Transmission and Distribution Service Provider. We know timing is critical, and we’re continuously working to improve the speed and reliability of this process. If you're exploring other options, PowerToChoose.org is a great resource to compare rates across providers, including ours. We appreciate you taking the time to share your thoughts, Leny. If there’s anything specific we can look into for you, we’re here to help. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday, 9:00 AM to 5:00 PM on Saturday, and 11:00 AM to 8:00 PM on Sunday. Published on September 29, 2025
Hate this company spent like almost 400$ in 31 days
Response: Hi Ivan, Thank you for sharing your experience. We understand how frustrating it can feel when energy costs add up quickly, especially over a short period of time. We hear your concern about the amount spent, and we want to help you better understand how your charges are calculated. Our rates are competitively priced and based on actual kilowatt-hour (kWh) usage. To give you more control and visibility, we recommend registering for a free account at SmartMeterTexas.com. This tool provides a detailed breakdown of your daily usage and can offer insights into patterns that may help reduce future costs. Additionally, if you're exploring other options or want to compare rates, PowerToChoose.org is a great resource to see how our pricing stacks up against other providers. If you’d like personalized tips or help reviewing your usage, our team is here and happy to assist. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on September 24, 2025
Very fast. Good customer service
Response: Hi Crystal, Thank you for sharing your experience with us! It’s great to hear that you received fast service and felt supported by our customer care team. We’re always listening closely to feedback like yours because it helps us understand what’s working well and where we can continue to grow. Your mention of good customer service really stands out, and we’re glad that our team was able to meet your expectations. Published on September 23, 2025
Just beginning we will see $50 covered me since the 15th we will see if I save more money paying to go
Response: Hi Raven, Thank you for sharing your experience with us. It sounds like you're just getting started and keeping a close eye on how things unfold — that’s a smart approach. We hear you on the initial $50 coverage since the 15th, and it’s great that you’re already thinking ahead about potential savings. Many customers find that as they continue, the value becomes even clearer, especially when they track usage and benefits over time. If you ever have questions or want help reviewing your account to make sure you're getting the most out of it, we're here and happy to assist. Published on September 23, 2025
So easy to switch and affordable!!!!
Response: Hi Ginger, Thank you so much for sharing your experience! It’s great to hear that the switch was easy and the pricing worked well for you — that’s exactly the kind of simplicity and value we aim to deliver. We understand how important it is to have a smooth transition and affordable options, and it’s rewarding to know that we met those expectations for you. Published on September 23, 2025
Don’t waste your time with this company! They are awful. From the I signed up with them, I had to do their job to even get it turned on, since then, they have not cared when we were under a heat advisory until I sent emails, I have been in ICU twice in the last month both times they refused to help, cutting my power off while I was in ICU both times, I lost all the food I had just bought, loosing a couple hundred dollars each time. There is the reconnection fee of $3 a day for 10 days so anything you put on for your power gets ate up by fees. And this stretches out you having a switch hold so you can’t change companies. I just got a job working from home that now am loosing because my Wi-Fi is off because of no power. So not having been able to work due to illness and hospital stays now this and they expect me to be able to pay them. I go online today, request account protection it grants it until 8pm tonight but their system now doesn’t show it and they cut my power off, I call as soon as it goes off and there are a lot of calls in our so it says it’s going to hold my place in line and call me back, I wait an hour and a half, then I call them back, there is no record of it. So clearly the system has issues, still no help, I go to the escalation team, and they are as useless as customer service! This company does not care about their customers, customers are the only reason they have jobs! They act like they are the only power company in the state! They are horrible! A horrible company and so far, only one person I have ever dealt with cares at all. And if course, I can’t be connected with him anymore. They suck!
Response: Hi Christina, Thank you for taking the time to share your experience. We understand how important reliable service is—especially during critical times—and we’ve carefully reviewed the concerns you raised. It’s clear that you’ve faced multiple challenges, from service interruptions during medical emergencies to difficulties navigating account protections and reconnection fees. We recognize how these issues have impacted not only your health and home but also your ability to work, and that’s not something we take lightly. We want to make sure you have full access to the tools and support available to manage your account. Our prepaid service does require a positive balance to maintain power, and a $30.00 reconnection fee will be applied at $3.00 per day and spread out over 10 days to help ease the financial impact. Additionally, account protection and Deferred Payment Plans are designed to offer flexibility. When agreeing to set up a Deferred Payment Plan, you are also agreeing to place a switch hold on your account until the Deferred Payment Plan is paid off. To move forward, we recommend reaching out directly to our Customer Care Team at 1-888-963-9363 so we can take a closer look at your account and explore any available options to support you. Published on September 23, 2025
I have not been with this company ever before and the service is **** they what me to wate till they shut the electricity off fire me to pay I pay before the electricity get court not there **** robot won’t take a payment like ***🤬🤬🤬🤬🤬 I wold never recommend this company to no one
Response: Hi Brandon, Thank you for sharing your experience. We understand how frustrating it can be when you're trying to make a payment and things aren’t working the way you expect. It’s important to feel confident that your service won’t be interrupted, and we hear you loud and clear. We want to make sure you’re able to manage your account in the way that works best for you. In addition to our automated system, you can make payments through our MyAccount Portal, MoneyGram (using receive code 14715), or by calling 1-888-963-9363 during business hours (Monday–Friday, 9:00 AM–5:00 PM). To help avoid service interruptions, we recommend making payments before your account balance falls below $0.00, and ideally before 12:00 PM on the same day if your account is at risk of going negative. If you had trouble with the automated system, we’d like to look into that further and help resolve it. Please reach out to our support team so we can assist you directly. We appreciate you taking the time to share your feedback, Brandon. Your voice matters, and we’re here to help make things right. Published on September 22, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
