Horrible service, expensive and they make it impossible to just make a payment. Would never recommend this company to anyone.
Response: Ms McBreen- We’ve reviewed your account and definitely can understand why you are frustrated. We see that you’ve had persistent issues with the zip code matching on your card as well as log in credential issues. Password issues can be one of the most infuriating things about doing business online. I see that you received assistance today but if you continue to have these experiences you can always make a payment on moneygram.com with a credit card using received code 14715. I hope that helps. Published on January 20, 2024
My daily cost is over $23 a day during the cold weather. It was 7$ a day and when it got cold they jacked my daily cost up
Response: Ms Willmon- It is understandable why you would be concerned about the increase in your daily charges . They have risen drastically over the past week due to the cold front affecting not only North Texas but most of the country. Please keep in mind that you have a fixed rate plan meaning that we cannot raise your energy rate. Your charges have increased because the last 3 days has seen a dramatic rise in your usage . That happens when temperature drop into the low teens. We bill you using what your meter reports. You can confirm this by registering free of charge at www.smartmetertexas.com . Enrollment information is on your Payless Power MyAccount Portal. Published on January 19, 2024
This process was straightforward!
Response: Thank you so much Trinity!! Published on January 08, 2024
Is fast and easy
Response: Thank you Javier for the 5 star review! Published on January 08, 2024
let me just say that they have really great customer service. yes, you might have to wait but it is well worth it. They help resolve any problem you have and will continue to use them for my electricity services! Thank you Payless power for helping me save on my light bill! 🙂
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on January 08, 2024
Very easy and convenient!!
Response: Thank you for the 5 star review! Published on January 08, 2024
Serivice is good
Response: Thank you Derrick for the feedback it's greatly appreciated! Published on January 08, 2024
It’s a very easy process
Response: Thank you Angel glad we can make your experience easy as possible. Published on January 08, 2024
Great company and service
Response: Thank you for being a great customer! Published on January 08, 2024
recommend to my friends
Response: Thank you for the recommendations we appreciate it! Published on January 08, 2024