Called in about an issue, customer rep. was kind and patient. Took care of problem and actually resolved credit from old account to new account that I didn’t know about. VERY PLEASED with Payless customer service!!!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on August 05, 2021
I went with this company when I found out about them online and then started to get account with them then after a while I’ve been paying them between 20 to $30.50 and then after that I was going in Winter came around the best storm came they left it on during the first they left me on till the day they got the boss or something told them to turn it off on people when you’re on low income we are on social security or have a job people that don’t have much money don’t get paid on different days like me a sample I don’t get paid till the end of the month all my social security and they don’t want to do nothing they turn me off on Mondays every time I it goes negative I tried to get it to 8:00 p.m. every time and I don’t get much money I have don’t like it we have a lot of people that live in this house known as his mom my man’s mom and me his mom is 61 and I am have bad asthma his future husband is going to be having a bad heart if he dies it’s not fair two people that have low income if you don’t listen
Response: Thank you for submitting your concern, we can definitely see why you’re making the attempt to reach out to us. There were no disconnections for about 4 months because of the winter storm that occurred in February it was declared as a state emergency therefore your power stayed on the whole time with negative balance. This negative balance accrued over time because no payment was made till disconnections resumed. We did send daily text messages advising disconnections were going to start soon & ways to get assistance on your bill. The account is on a deferred payment plan for the negative balance. We do show we have referred you to the Rent Relief program for further assistance, this program will be the best option as this will assist with the large amount owed. Please contact us at 888-963-9363 so we can offer you this information to assist you on your bill. Published on August 05, 2021
this company is a thief. On Thursday, July 9, they took away my electricity, I had a positive balance, I had no electricity for more than 24 hours, I had to go to sleep in a hotel, I have 3 little girls. They kept charging me as if I had electricity. I call by phone and they hang up the call. they don’t deserve even 1 star
Exelente servicio
It was so easy to get set up!
Response: We look forward to having you as a new customer! Published on July 23, 2021
Simple payment plan that can be done all online
Response: Thank you for the feedback it's greatly appreciated! Published on July 23, 2021
Thank you for making the payment method very easy & convenient.
Response: Thank you Syliva. We are always happy to help ???? Published on July 23, 2021
Y’all are great I highly recommend this company
Response: Thank you for being a great customer! Published on July 23, 2021
Super easy service!
Response: Thank you for the feedback it's greatly appreciated! Published on July 23, 2021
The payment method is so much easier than the last company I had. And it seems like the messaging system is up on current balances on your account. I really like the company
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on July 23, 2021
