Complete rip off. I haven’t been in my home except to sleep for the past three days but yet these people send me messages telling me that I’ve been using more and more electricity by the day. This is absolutely nothing but a scam. Avoid this terrible company.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately.We will be happy to go over this issue with to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on August 18, 2021
Terrible, very expensive I’ve been with them for 2 years going on 3 year do to covid i haven’t been to work this week called to get an extension on service till i get paid 2maro they told me no cause my lights been negative 4 days, i guess them 4 days more important than a 2 year loyal customer i definitely will be switching companies end of this month….
Response: Mr Wingate- You comments state that you have been our customer for several years and due to Covid, called today for an additional extension until you get paid tomorrow and the request was denied because your account balance had already been for several days. You feel that you loyalty as a customer is not appreciated, First let me say that this is a serious issue and there is financial assistance available for you. A supervisor will call to discuss. Payless Power also offer the widest array of assistance options available from any power company but we realize that it may not seem like this if you are in a desperate situation. We will defer negative balances and even rework those deferments in certain cases coming out of a weather moratorium (which will occur this week). We also offer free same day account protections. If these internal options are exhausted we can all provide external assistance options to help get you a couple of extra days of service. In addition, if you do have to get disconnected we do not charge a disconnection or reconnection fee that would end up consuming your payment. We want you to have a fresh start so you have a better chance of keeping up with charges. A supervisor will call you shortly to discuss the options available to you. Published on August 16, 2021
Very good service
Response: Thank you for the 5 star review! Published on August 06, 2021
Very recommendable, excellent service and excellent rates .
Good service.. easy to make payments… and good on letting know how much amount we have on acc
Great great great
Response: Thank you for being a great customer! Published on August 06, 2021
Easy to use and I love the ability to pay as you go!!
Response: Glad we can make your service experience easy as possible! Published on August 06, 2021
I appreciate your good service
Response: Thank you for the 5 star review! Published on August 06, 2021
They cut my lights off I was -14.34 they need better control of helping people in this hard time really $14 bs not happy
Response: Ms Hannah- You have stated that you were disconnected due to a negative $14.34 and you do not feel this is right. You feel that Payless Power should be more helpful due to hard times. You are absolutely correct that times are tough. No one should be blamed for being frustrated if they are having trouble with their bills. We’ve all been there. That’s why Payless Power actually offers the most comprehensive assistance options of any power company that we are aware of even though we are a pre-paid service with no deposit. Unfortunately those options are not unlimited though. A quick review of your account shows we have worked with you by setting up a deferred payment plan and also by not disconnecting the account for multiple days after the balance fell below $0.00. Please keep in mind that many pre-paid companies disconnect if the balance falls under $10.00. With Payless Power you will always have service for the full day if there is at least a penny on the account. We also offer same day extensions if you need time to pay later in the day and we do not charge disconnection fees, reconnection fees, late fees or assistance fees of any kind. If you have been affected financially by covid you also may be eligible for up to 15 months of assistance based on your past and future charges. Call us at 888 963 9363 so we can assist you in the application process. Published on August 06, 2021
Easy process!!!!!!!
Response: Thank you for the feedback it's greatly appreciated! Published on August 05, 2021
