WAS VERY EASY TO USE.
Response: Glad we can make your service experience easy as possible! Published on August 20, 2021
It okay it’s good
Response: Thank you for rating Payless Power! Published on August 20, 2021
Love it it’s extremely great
Response: Thank you for being a great customer! Published on August 20, 2021
Very easy to enroll
Response: Thank you for the feedback it's greatly appreciated! Published on August 20, 2021
I love the way they let you know everyday about how much your balance is
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on August 20, 2021
This company is trash they don’t care about you is all about the money there customer service sucks they all say the same thing we’re sorry but we unfortunately we’re going to need payment they we disconnect power with kids at home knowing how hot it is after I told them just to give me. Chance after work to pay it and they said no their quick to disconnect power takes for ever to reconnect their charges are high too know one was home one day and yet still high and all y power was off do not recommend them we move to. Different provider and the good review they probably still have the deal if you put a good review they give you some kind of credit
Response: Mr. Montemayor thank you for reaching out. We understand you called in for an extension and it was denied and you feel that you are not getting the help you need. That is not a good thing as we offer all the help we can. Upon reviewing the account we have modified your deferred payment plan several times to assist you on the negative balance that accrued over the past 4 month since the winter blizzard we experienced in February. We also referred you to TEXAS RENT RELIEF a program designed to assist customers on their bill. We will be happy to provide you that information again to assist you on your bill. The extension was denied due to the account being negative since 7/23 and no payment was made after the extension was applied. Another extension was applied on 7/26 & the way the system is design it will not allow another Account protection to be applied within 24 hours. Please contact us at 888-963-9363 for more information on enrolling to the Texas Rent Relief program. Published on August 20, 2021
Great payment notification and submission process.
Response: Thank you for being a great customer! Published on August 19, 2021
It’s simple and easy
Response: Thank you for the feedback it's greatly appreciated! Published on August 19, 2021
Easy to use and I love the ability to pay as you go!!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on August 19, 2021
Really good service. I had service the entire time during the snowstorm in Texas. The customer service representatives are always friendly and helpful when I call in. The only downside is that with a prepaid account they disconnect your service as soon as you are negative which you don’t know until the day of. It would be nice if it could be extended to the next day. With me it’s not money it’s time and I don’t do contracts at these kinds of businesses.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on August 19, 2021
