A lot higher than what we had before . We do like the fact that you pay as needed and we can cancel when our place is sold.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on August 26, 2021
It is Sunday my account is positive and the power just went out when you call customer care to try to speak with someone to assist you in correct in this matter there is no one to get in touch with you on a Sunday when your power goes out when you reach out to centerpoint energy they give you 2 to 4 hours of weight time this is really not good customer service for anyone who’s paying as much money I’m paying to keep lights on I wish someone would be able to get in contact with me I lost my power in the middle of cooking my family meal and it is hot so I am not in a good mood
Response: Ms Robert- Its never good when you lose power… especially in the summer heat. Your frustration is absolutely understandable. Please note that Payless Power does not disconnect customers for non-payment on Sunday. If you have lost power it is either due to an outage in your area or a electrical issue inside the home. For such issues you would need to contact Centerpoint. All retail Electric Providers in Texas relay on the local electric utility for outages and grid issues. If you call our automated phone line and select the menu to report an outage you will be routed directly to Centerpoint. We do have Customer support via email on Sundays . We can be reached from 11:00 AM to 8:00 PM on Sunday by visiting www.paylesspower.com or by logging into your My Account Customer Portal. Published on August 24, 2021
I am not happy with this company at all. I’m on a deferred payment plan. I was told a payment of 21 was due on the 11th of each month. From Aug- Feb would be my last payment. So why is it charging me 21 every week or other week. It takes from my payment I make say today and tomorrow I’m already at disconnection notice. Called and a Supervisor was to call me back like two weeks ago. Nothing!!
Response: Ms Ramirez- Your comments state that you agreed to a deferred payment plan with a monthly repayment schedule however the payments have been deducted weekly. Confusion regarding your payment plan can be extremely stressful and also put you in a vulnerable financial position so I don’t blame you for being unhappy. The good news is that we can clarify the situation for you. We have reviewed the account and both the confirmation letter sent to you and your call recording confirm that the deferred payment plan schedule requires weekly installments. We can update it to monthly how ever the payments would be higher. A supervisor is calling you to discuss your situation so let us know if you are interested in changing the payment amount and payback schedule. 888 963 9363. Published on August 24, 2021
Yes the service was great
Response: Thank you for being a great customer! Published on August 20, 2021
Thank you for your convenience
Response: Thank you for the 5 star review! Published on August 20, 2021
The rate you use for Ca is incorrect. Ca charge transmission fee also. The total rate in Ca in sumer is abour $.35 off peak and atout $.46 on peak. No one Ca pays $.21
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. you We will be happy to go over this issue with to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on August 20, 2021
Awesome service!
Response: Thank you for being an awesome customer! Published on August 20, 2021
Easy to pay and my lights came straight on..
Response: Thank you for the feedback it's greatly appreciated! Published on August 20, 2021
Great customer service!!!
Response: Thank you for being a great customer! Published on August 20, 2021
Its great
Response: Thank you for being a great customer! Published on August 20, 2021
