So easy to setup
Response: Thank you Megan for the 5 star review! Published on January 20, 2024
Awesome service
Response: Thank you for being an awesome customer! Published on January 20, 2024
Easy process, easy to understand, EFL was well broken down
Response: Glad we can make the enrollment process easy as possible! Published on January 20, 2024
The process is so simple, easy and quick. I love it!!!
Response: Glad we can make your service enrollment easy as possible. Published on January 20, 2024
Yes I do recommend
Response: Thank you so much for the review! Published on January 20, 2024
Great updates, good communication, they are trying harder then the other electrics services. Worth a shot if you looking for new service.
Response: Thank you so much for the 5 star review! Published on January 20, 2024
Customer service has taken a downturn unfortunately.
Response: Hello- You’ve been a valued longtime customer but I do not see a record of any correspondence for contacts from you since you enrolled. We would like to hear more about your experiences so please reach out to 888 963 9363. Thank you for being an excellent customer . Published on January 20, 2024
Didn’t share the plan documents before starting the service/Agreement. Verbal communication of Plan details is not enough especially when the customer is in phone.
Response: Hello. We do understand that you may have questions about the terms of your plan which is why we deliver your plan documents within 24 hours of your connection order. We also offer a 30 day guarantee which allows you to switch within that time with no early termination fee if you are not satisfied. Call us at 888 963 9363 for more info . Published on January 20, 2024
Very expensive service
Response: Hello- The rates charges under your plan are actually some of the cheapest in Texas and in alignment with all of the major providers in the state, Colder weather does bring increased usage with it though . With daily billing you can monitor how much electricity your home actually uses . You can actually use our customer portal to see the correlation between the weather and your usage . This is a great tool to help you raise awareness and stay within your budget. Published on January 20, 2024
This is THE ABSOLUTE WORST COMPANY EVER!! THEY ARE CHARGING ME 40 DOLLARS A DAY WHEN IT WAS AROUND 12 LAST WEEK!!!! THEY KEEP GOING UP AND IM NOT USING ANYTHING MORE THAN I WAS!! DO NOT I REPEAT DO NOT GO WITH THEM!! YOU WILL BE MISERABLE AND UNHAPPY
Response: Ms Damian- As you’ve correctly pointed out, you’ve seen some alarming increases in your daily charges from last week to this week. It’s not your rate so what is the main difference? This week , Texas (and the whole USA) was in the grip of an arctic blast. A week ago, you were experiencing a typical January week in Texas… Highs in the 60s and night time lows in the mid 30s. This week it was highs in the 20s and 30s and lows in the teens. When this happens your heater does not use the same amount of power as it does when its 60 degrees outside even if you don’t touch the thermostat . The heat will run non stop. The good news is that you should have seen highs in the 60s return today. We bill 2 days behind so you should see some relief on your daily billing around Saturday. You can see also of this in your Payless Power My Account Portal. Wile there you can also register at SmartMeterTexas.com so you can audit to ensure that we are billing you for what your meter is reporting. Published on January 20, 2024