Not worth a darn, my bill went from 79$ to -135$ in a day! Now my electric is getting turned off
Response: Mr Roberts – Your comments state that you received a large unexpected charge that depleted your balance and but you in danger of being disconnected. That’s a big deal and is not a good situation for you or any customer. The good news is that I can confirm you were not disconnected and we were able to assist you with the charge when you called in. As should have been explained to you, the charge was due to the fact that your account had actually only been charged around .12 per day for a lengthy period of time. While that was probably pretty encouraging at the time, this was incorrect and the error was eventually correct which resulted in a large charge. Thankfully we were able to spread most of those charges out at the payback rate of $1 per day to minimize the impact on you. If you would like to pay this payment plan off early please call us at 888 963 9363 and we can assist . Published on September 08, 2021
Never had any trouble paying bill…except the time i totally forgot…but yall got it turned on very promptly after payment. I like how I can see how much electricity i use daily and monthly. I can see how I can cut down on usage in black and white…thanks!
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers! Published on September 08, 2021
Very easy to pay
Response: Thank you Karla for the feedback it's greatly appreciated! Published on September 08, 2021
The daily usage update are great! Reliable and transparent.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on September 08, 2021
Muy buen servicio gracias
Me gusta……………
Great service wonderful relationship I always send referrals thank you for your work
Response: Thank you for being a great customer! Published on September 03, 2021
Very easy to sign up for service, thanks
Response: Glad we can make your service easy as possible! Published on September 03, 2021
Love you guys…. Thank you
Response: Thank you so much Sarah for the feedback! Published on September 03, 2021
It is ok for electric kindly high at times
Response: Thank you Debbie for the feedback it's greatly appreciated! Published on September 03, 2021
