The kilowatts are too high. I turned my power off and if’s still taking my money fast
Response: Ms Millner. Your review comments state that our rates are too high and your funds are being depleted too quickly… even though you are turning off things at your home in an attempt to say. Its definitely not good if a customer feels like they are not being billed correctly or are paying to much for something as essential as electricity. A supervisor will contact you shortly do go over your account and discuss the best options available for you. You can also call us at 888 963 9363 for immediate assistance. We will do our best to help you makes sense of the situation and outline your best options. Published on September 14, 2021
The reason I gave one star, is because I can’t give “0” star. I haven’t been using power on purpose (air condition broke. On been averaging 15 kWh a day for two weeks. Now my last two usages are 39 and 51 kWh. Why are y’all stealing my money?
Response: Mr. Holley- You have stated that your usage shot up with out explanation even though your air conditioner has been broken. You were using 15 KWH daily but over the last 2 days it jumped up to 39 and 51 KWH. You don’t understand why this is happening but it makes you feel that Payless Power is stealing your money. Unexplained fluctuations in your usage are never a good thing and if you have a plan with daily billing this can be extra alarming. The good news is that this indicated that our daily invoicing is working to benefit you. Daily billing is intended to get your attention so you can make changes or get answers. Your usage spiked and you noticed immediately so that’s a good thing. But why has this happened. That is an important question but one Payless Power will not have a specific answer for . What we can do is review your usage and confirm whether the meter has reported it accurately or not . You also mentioned that your AC had been broken. Was it fixed recently? We bill 2 days in arrears so that can cause some confusion at times as to when the charges on the invoice were actually consumed. Also if you call us we can review your usage on those days in 15 minute increments to see if there were spikes during select parts of the day. In many cases this will help a customer pinpoint what was using the power. Finally, all electric providers use the same meter reads to bill their customers so if Payless Power reported that you used 51 KWH on a day, then any other company would have reported the same usage. Still, its’s always helpful to be able to verify that the power your company says you are using is correct. You can do this by enrolling at www.smartmetertexas.com . This is a free site operated by the State which allows you to see your daily meter reads at the same time we receive them. That way you can always be assured that any company you use is billing you for the correct usage. We sent you an email with the required information to enroll. Call us at 888 963 9363 with any questions or assistance. We are here to help. Published on September 09, 2021
Where do I start? Oh I know!!!! 1. My electricity is getting cut off every other day. I make a payment and 2 days later I’m getting a text stating my lights is off, after having a positive balance. 2. Why are we paying every second for lights? We should be billed weekly, to make payments multiple times a week is scammish. 3. I paid my entire account off, to have the switch hold removed to join a legit company. I made the finally payment before 9 am, received an text that my power was terminated and the switch hold removed. 10 hours later and the switch hold is still on. My dog and I was in to dark, in 90• degree weather. Food in my refrigerator going bad etc. it’s now 5:25 am almost 24 hours since my finally payment and still no lights. I will be reporting this to BBB along with all the recording of these ppl. This shit need to be shut down. It’s a rip off and a scam at the same time. And I don’t for believe any of these reviews, there’s no way that shit is true.
Response: Hello- Your comments state that while you had service with Payless Power that you were having to make payments every couple days to avoid disconnection You then paid off your balance so you could switch but the switch-hold was not removed from your meter as expected. You are livid and feel that it’s a rip off and a scam. These are serious issues and deserve to be reviewed thoroughly. There is no information on your complaint that would allow us to identify your account so that we can review but if you call us at 888 963 9363 we can provide a written supervisory review of the situation and if the delay in removing the switch-hold was due to negligence by Payless Power or even an error in our systems we will pay for your groceries. I also completely agree with you that customers who end up making multiple payments per week are generally the least satisfied with the service. Paying that way puts a lot of street on the customer . However that is up to the customer . While a customer’s financial situation may prevent them from being able to post a payment large enough to extend service for more than a couple of days, there is no requirement that limits the customer to being able to only pay for service a couple of days at a time. In fact many customers make a large payment once per month or medium sized payments from each paycheck to keep a health balance on the account. That’s very close to what customers who have monthly postpaid service have to do. They must pay a large bill once per month & while that is also an option at Payless Power we also allow our customers to make smaller payments to help with their cash flow. That is all up to customer but the option to pay in the manner that best suits you is one of the biggest advantages of pre-paid service. Typically, if a customer has a concern similar to you s at this time of the year it is because their home is consuming a lot of electricity which makes it difficult for them to catch up but even in these circumstances, Payless Power provides the customer to have an opportunity to stay with in their budget or points out that there could be an issue with the cooling /heating system etc. Payless Power’s rates are competitive with any other Retail Electricity Provider in the state and we calculate your billing based off of daily meter reads that you can independently verify at www.smartmetertexas.com. In regards to your switch-hold, please reach out to us directly, the BBB or the Public Utilities of Texas and we will perform a thorough investigation of the complaint . There are specific deadline requirements for removing switch-holds as defined by the State. These deadlines are based on the operational calendar of your local utility but the state requires that switch-hold be removed during operational days on the following timeline. If the request is received before 1:00 PM , the hold will be lifted by 8:00 PM that evening. If the hold is received after 1:00 PM it must be lifted by 8:00 AM the following operational day. Keep in mind though that Saturdays, Sundays and Holidays are not considered to be operational days by the local utilities. Once again, if you contact us we can perform an investigation and if we find that there was a delay due to a misstep by Payless Power we will make the situation right regardless if you are still our customer or not. What is not affected by weekends or holiday schedules are reconnections. If you were disconnected and still on our platform we could have reconnected your 24/7 with a payment of the negative balance + $20. As you may no Payless Power does not charge disconnection feels, reconnection fees or late fees. We also did not disconnect any customers from Friday 9/3 through Tuesday 9/7 at noon due to the holiday. Please call us so we can review your issues… as always we are hear to help 888 963 9363. Published on September 09, 2021
Bill is not to high and its super easy to make payments online and if need of an extension they help
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on September 08, 2021
Super easy payments great company
Response: Thank you Rodney for being a great customer! Published on September 08, 2021
The service and notification system is wonderful and would recommend Payless power to anyone .
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on September 08, 2021
Great service I like it
Response: Thank you for being a great customer! Published on September 08, 2021
Can you activate may electric power soon as possible please at 1004 Summer Ave Odessa Tx 79763.
Response: Hello Carlito, we would be more than happy to assist you on getting service started at that location. Please call in at 888-963-9363 so we may further assist you. Published on September 08, 2021
We love ur service thank you
Response: Thank you for rating us! We are proud to meet your expectations! Published on September 08, 2021
Easy as 1,2,3..
Response: That is what we like to hear! Thank you so much for sharing your service experience! Published on September 08, 2021
