I initially used Payless Power when I moved and put service in my own name and they were the quickest and cheapest to get it turned on and moving costs put me in a financial crunch. I’ve stayed with them for a couple years and won’t change due to thier Excellence in customer service, ease of payments, ease of partial payments and extensions when finances get in a crunch again, very transparent on energy usage, and they just genuinely seem like they CARE. I’m a customer for life as long as they are available in my areas.
Response: Thank you so much for the awesome feedback it's greatly appreciated! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on January 20, 2022
The daily usage is ridiculous to high. I put $35.00 in my account with money already in my account and the next day it tells me I only have $14.00 remaining. But apparently I only used $8.60. I’m so confused how this work. I barely used my lights, I only wash on weekends to save electricity. I’m gone 12 hours a day for week but someone still used so much electricity. I unplug everything in my home. These rates are very high.
Response: Ms Mims- Your comments state that you feel Payless Powers rates are high and you do not understand how you could so much electricity since you are gone for half the day and this is confusing to you. Its not a good thing if you do not have an understand of your electricity charges and usages. Almost anyone would be alarmed especially if daily billing is relatively new to them. The first thing I would suggest is to log into your “My Account Portal” so you can see an itemized breakdown of your daily charges and usage and account balance . There is also a graph that shows you your daily usage in relation to the daily high and low temperatures . I will also have a supervisor contact you to discuss this with you. 888 963 9363 Published on January 18, 2022
The worst power company in the state of Texas. Overcharge you to death if you’re low income and can’t make the credit for a bigger name company. No incentives, no times thought the day for decreased power consumption. Easily charged me offer $4 a DAY!!!!! Terrible company just looking to eat your hard earned money with the absolute worse customer service reps you can find. All around terrible company for costumers AVOID IF YOU CAN!!!
Response: Mr Garrett- To recap, your comments state you feel that you have been overcharged and you feel Payless Power should offer incentives or times of the day where there are decreased charges. You are not happy with the amount of your daily charges. I can definitely see why you would be upset over your charges for the last couple of days. We saw low temperatures over the weekend and usage has increased for you and other Texas residents due to that . Luckily there should be some relief with this week’s weather . You are correct that Payless Power does not offer free nights and weekends and other types of marketing gimmicks designed to falsely lure in customers . We bundle our rates and do not charge customer fees that are common in the industry. We try to be straight forward and our best rates match the rates of 1 and 2 year contract plans of all of the major providers. A supervisor will reach out to you to go over your bill and ask any questions. We do have offers with cheaper rates than the one you are but yours has the flexibility of not having a long term contract. 888 963 9363. Published on January 18, 2022
Thank you ???????? you guys are awesome
Response: Thank you for being an awesome customer! Published on January 15, 2022
Cool light company fast payment
Response: Thank you so much for the feedback it's greatly appreciated! Published on January 15, 2022
Great service. Easy to understand. I would recommend.
Response: Glad we can make your service experience easy as possible! Published on January 15, 2022
First time using a prepaid light and is great hope this was a good choice.
Response: Thank you so much choosing us as your provider! We look forward to having you as a new customer! Published on January 15, 2022
Good customer service
Response: Thank you for the 5 star review! Published on January 15, 2022
Quick and Easy !
Response: Thank you so much for sharing your service experience! Published on January 15, 2022
Easy to manage the account
Response: Thank you for the 5 star review! Published on January 15, 2022
