Opiniones sobre Payless Power

Valencia S. in Victoria
Publicado el February 16, 2017

Response: Thank you for the great compliment Valencia!

Vecky E. in Galveston
Published on February 15, 2017

Response: Vecky - thank you for the awesome compliments :) We are proud to be one of the only pre-paid providers that offers payment extensions.

Pat G. in Midland
Published on February 14, 2017

Response: Pat - thank you for the great compliment and allowing us to be your Retail Electric Provider :)

Derrick C. in Midlothian
Published on February 08, 2017

Response: Thank you Derrick. We are proud to serve your house hold!

Helen H. in Mabank
Published on February 07, 2017

Response: We're glad you decided to give us a chance and are enjoying our services, we try to make it simple for the customers with things like no deposit, no credit checks and we even offer a few discounts and promotions for our customers such as a 20% flex discount if you simply keep your balance above $35! We're excited to continue this journey with you!:)

Shanique E. in Fort Worth
Published on February 06, 2017

Response: Shanique - thank you for commenting. We are disappointed that you have not had a positive experience. We understand that it is easy for customers to become frustrated if their usage doesn't make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home.

Ricardo M. in San Angelo
Published on February 05, 2017

Response: Ricardo. Thank you for you comments. The voice of our customers will always be important to us. At Payless Power we try to avoid raising rates if possible. Sometimes this is unavoidable due to rising costs of wholesale electricity due to fuel costs and utility charges. It has happened on a couple of occasions over the past several months. What we have done in these instances is try to offer relief by lowering our daily fee. For example in your area we dropped the daily fee from $.72 to $.54 or a savings of $.18 per day. For lower users this will actually be cheaper that the previous rate. For moderate users the cheaper fee will really take a bite out of the rate change. In addition the Flexpay discount also increased to 2.6 cents. Since you have taken advantage of this discount every day you will automatically see the larger discounted amount. As far as under-billed usage goes, we realize this is difficult for customers. This happens if there was a technical issue with the meter that caused the daily meter data provided by AEP to differ from the 30 day billing cycle read that they perform monthly. This is in effect an automatic re-reading of the meter to ensure accuracy. This can also work in your favor. In your case it found that additional billing was warranted but could have also found the you were due for a credit. It is accurate though. We can offer you transparency on any of your billing concerns. If you contact us at 888-963-9363 we can provide to you the total amount of kilowatt hours reported by AEP for that time period. You can call them to confirm or you can register your meter free of charge at www.smartmetertexas.com. This is a free site operated by the State. You can audit monthly, daily or even hourly meter data to ensure that whatever Retail Electric Provider that you use is billing you on accurate usage.

Marshelia B. in Haltom City
Published on February 03, 2017

Response: Thank you Marshelia :) We are blessed for the opportunity to provide service to hour home.

Vonshay H. in Dallas
Published on February 03, 2017

Response: Hello - thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Please note that Payless Power only bills based off your daily meter reads as provided by Oncor. There is a small daily customer charge added + taxes. That's it. We don't estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Oncor owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.

Cynthia W. in Houston
Published on February 02, 2017

Response: Thank you Cynthia! We love serving you, the kids and your dogs!