Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
This company is knowingly stealing from my family I’ve asked my rate be honored and still can’t get a response but then get emails asking me my experience with customer support when there was none.
Response: Thank you for reaching out to Payless Power for this issue, Santos. We understand that you are experiencing issues with your services and your rate. It's understandable how this can be frustrating, especially if you need assistance. We will have a manager reach out to help you. Published on February 05, 2025
This company is knowingly stealing from my family I’ve asked my rate be honored and still can’t get a response but then get emails asking me my experience with customer support when there was none.
Response: Thank you for reaching out to Payless Power for this issue, Santos. We understand that you are experiencing issues with your services and your rate. It's understandable how this can be frustrating, especially if you need assistance. We will have a manager reach out to help you. Published on February 05, 2025
If I can rate zero stars I would this company absolutely is not a choice for those who seek great service. They do not offer 24/7 customer service so when you’re power goes out they will put a lock on your account and you are not able to pay
Response: Hello Tyler, and thank you for your feedback on this issue. We understand how important being able to contact a live representative is, especially if your services are shut off for any reason. If you need to speak with a live representative, you can reach out to us from Monday through Friday between 9AM and 5PM. You can also reach out to us after hours via email, which are available Monday through Friday, from 5PM to 9PM 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Published on February 06, 2025
Charge too much, no payment plans. Wouldn’t recommend
Response: Thank you for contacting us about this matter, Shannon. We know that it is important to know what options you may have available when you need assistance. In regards to a Deferred Payment Plan, customers can only set one up at a time. If your balance is positive ,or you have a current outstanding balance on a Deferred Payment Plan, then you will not be eligible for one. If you have any questions, please reach out to us at 1-888-963-9363 Published on February 06, 2025
It never fails. It goes up every time we are using less and less of the lights and power. We have turned the heater down and our usage average continues to go up per day. Is there something I missed in the wording of the agreement because I did not see any part about escalating Costs of power per day? I started very conservative and was using $9.30 per day average power per day. now I’m even using less electricity than that and I have exceeded $14.93 per day for power. This utilities provider is clearly not helping people like this.
Response: Thank you for reaching out to Payless Power about this issue, Marichal. We can understand why you may have concerns with your current billing and electricity services, and we want to help you better understand your billing. Payless Power charges its customers based on the amount of electricity that they consume, with higher usage being reflected in a higher billing. Winter time is typically when customers see a spike in the electricity they consume, especially as their appliances work harder against the cold air than they normally would. If you are concerned about the usage that you are being charged with, we strongly recommend that our customers utilize the smartmetertexas.com website. This will break down your consumption into 15-minute intervals, so you understand when exactly you are consuming the most amount of electricity. For further assistance, please contact us at 1-888-963-9363 Published on February 06, 2025
Worst company. Save your money this is literally a scam.
Response: Thank you for your feedback, Michelle. If you have any issues or concerns with your services, you can reach out to us at 1-888-963-9363 Published on February 06, 2025
I am not happy with the service at all. I am spending way too much in just less than a month I have paid 251 dollars for electric when I would be paying 130 max with another electric company. It says my watts go up to 74 at times which I feel is incorrect since I am not home through the days and turn off the ac/heat and etc. once my 6 months is up I will not be using your company again and I would not recommend it to anyone else.
Response: We appreciate you for your feedback about this matter, Marissa. We understand how important your billing is to you, especially if you're not satisfied with recent charges. Payless Power customers can always review their billing through the My Account Portal available at paylesspower.com We also recommend that customers utilize the smartmetertexas.com website, so they can easily track their usage down to 15-minute intervals. Should you need any other assistance, you can reach out to us at 1-888-963-9363 Published on February 06, 2025
Worst company. Save your money this is literally a scam.
Response: Thank you for your feedback, Michelle. If you have any issues or concerns with your services, you can reach out to us at 1-888-963-9363 Published on February 06, 2025
Zero stars if I could. Too expensive! The overcharging and threatening to disconnect by 12 is unacceptable.
Response: We appreciate your feedback, Gabrielle. We can see you are concerned about the charges you are receiving, and the potential for a disconnection. We know disconnections can be very stressful. Keep in mind that customers can review their daily billing via the My Account Portal at paylesspower.com to see what you may have been charged for. If you need any further assistance, please reach out to us at 1-888-963-9363 Published on February 06, 2025
Over billing,gave 40 bucks just yesterday and sucked all the money in a day
Response: Thank you for contacting us about your concerns, Zuhaira. We understand that you may be frustrated with your current billing, especially if you are quickly reaching a negative balance. We want to better help you understand your billing, as that is vital to our customers. Payless Power bills its customers based on their usage, so if more electricity is used, you may receive higher billing. Winter is a time when customers use an exceptionally high amount of electricity as their appliances are used against the cold air. You can always track what you are charged for via they My Account Portal at paylesspower.com If you need any further assistance, please reach out to us at 1-888-963-9363 Published on February 05, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
