Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Deben de mejorar en cuanto al cobro de reconexiones a quienes somos clientes
No es muy buena
Pésimo servicio no recomiendo para nada esta compañía son unos ladrones a mi esposo le están cargando dinero extra e incluso levantaremos una demanda por qué no es posible que estén haciendo altos cargos tenemos pruebas a su contra de los robos exagerados que están haciendo, un apartamento de una recámara nos están cargando 85 kilowath en un día que ni una casa consume todo eso
I made a payment Friday and my service still not on. I have small kids. I trying calling them well apparently they closed on the weekend but can still receive a payment from you. I try calling again emailing still no luck. They don’t even have a standby person just for situations like this.. this is so unfair. We and my family are in the dark but I have made a payment. I have my receipts. And another thing I’m enrolled into text alerts and Payless power are deducting money from my account but my lights not on yet🤬🤬 this so wrong and frustrating. I have to throw out food just because of this lying thief company
Response: We appreciate you for contacting us about this issue, Brianna. Your comments state that you made a payment on Friday, but your lights were not reconnected and there was no person for you to speak to because Payless Power is closed on Saturday and Sunday. You also are upset because money was deducted from your account when the lights were off. Losing power can be incredibly frustrating so its understandable that you are angry. A review of your account does not show that a payment was posted Friday. We did receive payment on Saturday night, and we received confirmation that power was restored Sunday. We will be calling Oncor to see when power was actually restored. If there was a delay due to a technical issue, then we will reach out to you to discuss a credit. In addition, if you have receipts for a cash payment on Friday, please provide it to the supervisor who will be contacting you. If there was a delay with the payment posting, we will offer an additional credit. Please note that we do offer email support on Saturday and Sunday. You can reach us via email at www.paylesspower.com or through you My Account Portal. Finally, Payless Power bills 2 days in arrears so if a customer who is disconnect may still receive charges while the account is disconnected since those charges would be from two days prior. The service date is specified on your daily invoice, and you can also review this online. 888 963 9363 Published on January 24, 2025
I wish I could give this company zero stars! I do not have this company as my utility provider, nor do I plan to ever use them! This company withdrew money from my account and they refuse to let me talk to a supervisor or management when I call. Customer service is horrible!
Response: Hi April, and thank you for reaching out to us about this vital issue. We know there's major cause for concerns when it comes to unauthorized charges to your card, especially if you are not a customer with us. Unfortunately, since you do not have a Payless Power account, the only action that can be done is for you to report the fraudulent charges to both your bank and the authorities. Published on January 23, 2025
prepaid is too expensive and will be looking for another light company. thanks
Response: Hi Joseph, thanks for the feedback for the services! We understand that you may have concerns with your billing! If you have any questions or concerns with your billing, we would be more than happy to help you out over at 1-888-963-9363 Published on January 20, 2025
Too much money per day
Response: Hello Marcus. We understand that you have concerns with your billing and charging, and that understanding these concerns is important to our customers. You can break down your daily billing over at the My Account Portal at paylesspower.com , or reach out to us at 1-888-963-9363 Published on January 17, 2025
Please avoid this company. They overcharged every time. The email cannot be reached.
Response: Hi Chong, and thank you for your feedback with regards to this issue. We understand how it could be concerning when you feel you are overcharged, and we would be happy to help you. You spoke to us today and we were able to provide answers to your concerns and, show that your billing is accurate. If you have any further questions, please reach out to us at 1-888-963-9363 Published on January 17, 2025
wants to much money , i dont even be at the house and my heat does not be on yet my money keeps running out with this prepaid light conpany
Response: Hi Fredreeka, we appreciate your feedback. We understand that having a high billing can be a cause for concern, and we know that understanding your billing is important for our customers. Customers can stay up to date with their billing and consumption via the My Account Portal at paylesspower.com , and for a further breakdown you can visit smartmetertexas.com With this website, you can view your usage breakdown in 15-minute intervals, so you can see what you use at what times to help narrow down your electricity usage. If you need any further assistance, feel free to contact us at 1-888-963-9363 Published on January 17, 2025
To expensive if you need it it will they will connect it for sure
Response: Hi Max and thank you for contacting us. We appreciate when costumers share their concerns and we would be more than happy to assist you. If you have any questions regarding your billing, please feel free to contact us at 1-888-963-9363 Published on January 17, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
