I have never spent so much money on a prepaid light company in my life I have spent over 100$ In a week. I had a switch hold on my account I paid it off and the hold is still on my account. I can’t even switch companies do to the lack of y’all doing your job. I’m soo upset I wouldn’t recommend this company to anyone.
Response: Ms Miranda- Your comments state that you feel that you were overcharged and that the switch-hold remained in place after your deferred payment plan was paid off. That is a very serious situation and if this was your understanding of the facts it is little wonder why you were dissatisfied. The good news is that any charges and usage can be verified independently via www.smartmetertexas.com and you can register for this free site through our customer portal. Last week’s cold front resulted in the highest charges many customers have seen since last February . This is because low temperatures for many customers hit single digits during the middle of the week. Thankfully, they did not hear last year’s lows and the Texas energy grid was able to keep up with demand but the demand was very, very, high. Always rest assured that your individual energy demand can always be verified. Feel free to reach out if you need assistance in doing so. We would also like to get more information regarding your switch-hold issue. Our records show that the request to lift the hold was submitted 36 minutes after you made your payment and the request to lift the hold was completed 38 minutes after that. If you experienced something different we would love to look into it for you . 888 963 9363 Published on February 15, 2022
This company is a fraud I was with them for over 2 yes and never paid over $4/daily for service so because of the quote on quote Winter Freeze we has my bill jumped to $21+/daily. Find you another electric company to service you because you do not want PayMore Power to service you!
Response: Ms Gaskin- Your comments state that you feel that you were charged fraudulently during last week’s freeze. Its never good when a customer feels this way but its even more serious when it’s a long time customer. The good news is that the service is working for you the way it was intended and by now you have seen that your charges have returned to the same daily totals as before the recent cold front . One of the biggest features of our service is daily billing . This is what allows customers to effectively control their usage and charges. So, when there is something that causes usage to spike severely its actually a good thing that the service is getting your attention. That’s does not mean that it is a good when a customer gets a very large daily charge…. just that it can be beneficial long term by drawing the customer’s attention to the factors that caused the spike in charges . You experienced very rare usage increase over a 4 day period. Payless Power billed you based off what your meter reported during this time span and the good news this usage can be confirmed independently by registering free of charges at www.smartmetertexas.com. This is a site operated by the state that will allow you to monitor your meter data by reviewing meter reads at the same time we receive them. This will allow you to always be confident that no electric company can falsely inflate your bills. There is a link in your customer portal to the smartmetertexas.com registration site. While you are on our site, please review the usage insights tool on the main page. You can set this to hour insights and select the day. The tool shows you what times most of the power was consumed. For example, on your highest usage day , the greatest usage was between midnight and 9:30 AM which makes sense because that’s when it was coldest in your area with lows in the 20s. Your heating very likely ran non stop all night due to the extreme cold. This is just a sample of the insights this tool can offer. Please check it out and contact us with any questions you may have . 888 963 9363 Published on February 15, 2022
I’ve taken a page out of the rest of the customers book and filed a complaint. These people are scammers trying to rob you. I switched services to a legit provider who notified Payless that I’ve switched. I had a negative 4.00 and went to go pay that off and by the time my new service provider notified them of the switch they then padded my bill to 104 then 105. Another thing that screams scammers is while I had service with them they would disconnect power the day it fell into a zero or negative. Now I’ve switched they wanna keep it on and keep charging. And my account is -105.00 they should have been cut it off they have never let you get past 5.00 negative before disconnecting but as I said they are still claiming to be active with me smh. Make that make sense. My next step is to file with my local courts of theft. I’ve went through the agreement and there is not a mention of a disconnect fee obviously because that it is prepaid power. They will try and force you to stay by over charging you when you disconnect. The power is horrible I found myself paying 40-50 dollars every other day this is not good services and I think all the good reviews are fake. I have already filed a complaint with the BBB. Payless power is trying to steal money using my account. Service was disconnected on Jan 29 2022. I called to verify that my account would be disconnected, and was placed on hold and then hung up on ,I stopped the auto pay so I can pay my remaining -4.00 that’s when they threw on almost 100 dollars, This was not confirmed by the customer service representative because once I Mentioned theft and scams I was placed on hold then eventually hung up on. My account can not be drafted because I’ve removed my cards because I cancelled service I hear mention of a early termination fee that isn’t mentioned anywhere in the faq section, account info, or website. That’s unlawful and an attempt to try and scam people and keep them with the company. If I’m being charged for termination why am I also still being charged for service. They still won’t disconnect even when a legit power company has taken over. This information should be easy to find, this termination fee, especially when using the Payless power search tool. This fee should have also been mentioned when I canceled service and when I started. I never would have agreed to a “prepaid” service with a termination fee. That fee is ridiculous $99. They are intentionally withholding billing information and continuing service even when I have moved on it’s like trying to break up with a toxic crazy ex. Just leave me alone scammers! . This is all theft. It is unacceptable. Every social media platform will have this written, detailed review of Payless power. As other real reviewers have mentioned, when you call with a complaint, they put you on hold and the line is eventually disconnected. You have to pretend to be a new customer to actually get a person on the phone. Payless power still has not closed my account, refunded my balance back to the 4.00. I will go to court before I get scammed any further. I was the one who removed my bank information by adding a ghost card and removing my active card. my account is still active nearly two days after service was switched to a legitimate electricity company. I wonder how long it will take for them to move on to the next victim. At this rate I’m ready for court it’s hard enough to pay things without power companies scamming and stealing from us. They need to disconnect asap because I am ready to run to court happily and I have screen shots and evidence that they have been doing this scam for years I am still not sure how they became a power company. I imagine it’s praying on one’s who seek prepaid because they can’t afford anything else well I’m here to tell you it’s not worth it. This was the highest I have ever paid for light ever! Since I know they respond to these messages and read them I hope they read clearly WE ARE DONE DISCONNECT MY SERVICE AND LEAVE ME ALONE OR SEE ME IN COURT.
Response: Ms Brazwell- You are obviously upset and while that can be understandable there is quite a bit of information in this review that seems to have been shared from another customer’s review. Please note that this is not necessary to get our attention. We are here to answer your questions and concerns and have billed you fairly while you were on our platform and will continue to treat you honestly and fairly as you attempt to resolve your issues. The one common factor from the other review is that you did indeed self-enroll for service and chose a fixed rate plan that came with a 12 month service agreement and $99 early termination fee. Please note that you self-enrolled online with Payless Power. During that process you were presented with all plan documents and was advised that the plan you had selected had a 12 month contact with a $99 early termination fee. There was an alternate plan available with no 12 month commitment however it included a slightly higher variable rate. As part of online enrollment, every applicant must agree that they have reviewed the plan documents before being allowed to proceed. Once enrollment was completed we also sent a link to these documents via your preferred electronic communication method and they are available 24/7 by reviewing the “Plan & Documents” link in your customer portal. You mentioned that you reviewed your agreement and there is no mention of the $99.00 termination fee. Upon enrollment , all applicants can view the terms and plan details without providing any information outside of the zip code by clicking on “View Plan Details.” The early termination fee is prominently displayed at that point and as mentioned, the documents are permanently available to you in your customer portal. In your plan documents , all pricing specific information is listed on the Electricity Facts label which is in accordance to Public Utilities Commission Rules . Our records show that your power was switched to your new provider on the afternoon of 1/29. Once we received this notice, Payless Power was no longer providing energy service to your residence however final billing was not calculated that moment and you continued to receive messages regarding the final autopay attempts and final charges through the following day . You may email us through your customer portal ( that access remains available to you ) to clarify what phone # you called us from to speak to Customer Care. Our records show only a single contact from you which was the email you sent asking for an explanation of the ETF on your last day of service. There are no records on our phone system logs of any calls from your phone number . Please advise of the phone number you called from so we can investigate your claim that you were hung up on. We can be reached at 888 963 9363 and via email from 8:30 AM to 5:30 PM CST Monday- Saturday and after hours via email from 5:30 PM to 9:00 PM Monday-Friday and on Sunday from 11:00 AM to 8:00 PM. Published on February 01, 2022
I’ve been a customer for over a year now, was good at first and terrible now, I’d leave no stars, but that’s not possible. I’m never at home, and barely even use light, I love to open my windows and let the sun in, and somehow get charged 10/ 15$ a day?? Something’s not right here. On top of that you get charged 2.99 fee everyday? For what? Yeah no. Definitely will be switching real soon.
Response: Ms Wolter- To recap , you have stated that while you were satisfied with your service at first, but now you are not because you don’t feel you are being billed properly. This is a serious concern and being alarmed by isolated spikes is very understandable . The good news is that your usage and amounts that you quoted have so far been restricted to a 3 day span which saw evening low temperatures in the 30s. What is important to consider is that although day time temperatures in your area have been fairly mild , the evenings can range from chilly to cold and this seems to correspond with your usage spikes . Also please note that you are not charged the daily fee in addition to your daily usage. Your daily fee includes your first 17KWH of power at no extra charge. If you use more than 17KWH during a day, the per KWH rate kicks in . If you use above 17KWH on some days and below that on others during your 30 day billing cycle, our system will automatically calculate a credit adjustment to ensure that you rate is in alignment with the terms of your electricity facts label. A supervisor with reach out to you to cover your billing and to show you how to monitor and verify your usage . You can also contact us at 888 963 9363. Published on January 31, 2022
I love Payless Power ! Quick , Easy and convenient !!!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on January 26, 2022
Easy process. Love the updated messages regarding usage each day.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on January 26, 2022
Great service is to make payments and check on the balance
Response: Thank you for rating us! We are proud to meet your expectations. Thank you for allowing us to improve and innovate our services. Published on January 26, 2022
I will never go back to contractual electricity again. Payless Power makes it quick and easy with no hassel. Would definitely recommend! 5 stars in my book!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on January 26, 2022
Easy process. Great communication
Response: Thank you for being a great customer! Published on January 26, 2022
I have already filed a complaint with the BBB. Payless power stole from my account. Service was disconnected on Jan 11 2022. I called to verify that my account would be disconnected, auto pay stopped, and my balance refunded. This was confirmed by the customer service representative. Not only was my account drafted after I was told it would not be, I was charged an early termination fee that isn’t mentioned anywhere in the faq section, account info, or website. This information should be easy to find, especially when using the Payless power search tool. This fee should have also been mentioned when I canceled service. I never would have agreed to a “prepaid” service with a termination fee. That fee is a ridiculous $99. They are intentionally withholding billing information. This is theft. It is unacceptable. Every social media platform will have this written, detailed review of Payless power. As other reviewers have mentioned, when you call with a complaint, they put you on hold and the line is eventually disconnected. You have to pretend to be a new customer to actually get a person on the phone. Payless power still has not closed my account, refunded my balance, or removed my bank information. my account is still active nearly two weeks after service was switched to a legitimate electricity company.
Response: Ms Miles- - To recap, you are stating that you signed up with Payless Power but did not understand that you had selected a contracted plan with an early termination fee and that no one advised you of this and that there is no information on the website advising of this . You also are stating that your account has not been closed and money is still being deducted. These are very serious comments and clearly this is a very upsetting situation to you. A review of your account has revealed some information that will hopefully help you. I do see that you enrolled for service online a little over a month ago. Our enrollment process requires each customer to review the terms of the plan they are selecting . Plan details and the electricity facts label are available for your review prior to selecting the plan you are interested in . Once you enroll, an email text with you’re a link to your Terms of Service and other enrollment documents is sent to you. These document are also available in your customer portal under plans and documents . This information is plan specific so it is available on your portal and still can be seen even though you have not been our customer for some time. My records also show the email response to you confirming your intention to close your account. The account was closed at the time you requested and the associate who emailed you specified the early termination fee. We will be happy to cover this information with you and a supervisor will reach out to you today. Published on January 25, 2022
