Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Love this electric company, will recommend them. plus like the facebook page.still trying to win.hopefully soon.
Response: Victoria, We appreciate your recommendations! Keep answering the weekly Facebook trivia questions...who knows, one of these days it may just pay off!
Thank you for working with me I have changed my pervious 1 star to 4 stars. I am glad we were able to compromise a deal, and I hope that we continue to have a great communication with each other. 🙂
Response: Victoria, We appreciate your recommendations! Keep answering the weekly Facebook trivia questions...who knows, one of these days it may just pay off!
If I could give a zero I would. Y’all send me the same message multiple times and I’m getting 2 to 3 times the amount of text messages than I use to. Y’all just woke me up with the 4th message of the same exact thing. I can not wait to get a new electric company. Since y’all got this new program or whatever it has been horrible. Even if I had never of had y’all before I would still hate your system. Fix it and fix it quit or y’all are going to lose more than me with it.
Response: Lyndsay, We apologize for the extra messages. Some customers received multiple messages of the same alert due to a bug in our system, but that was corrected, and we have not experienced any more problems. You also have the option of receiving account alerts by email only, instead of text, so if that is something you would like to update, give us a call at 888-963-9363 and we can get that taken care of for you!
I’ve been mostly happy with Payless Power. At one point they disconnected my power because I simply forgot to make a payment that day and my account was -$1 and some change… but they did waive the $25 connection fee. This last week with the “True Up” bill has me angry. I had a positive balance and average $2.50 a day… Next day comes around and my account is -$17…. I tried to call ALL day yesterday and every line was busy. Later on I got a text and email saying they were busy and to try again tomorrow. I just had to overdraft my account to pay this without getting my electric shut off, so I’m not happy. I picked Payless because at the time of moving into my apartment I didn’t want to pay a $200 electric deposit, but at this point I feel it might save me more money in the long run and I won’t have to deal with issues like this again. It’s insane to me that someone who averages not even $3 a day, and has at least $6 positive in their account, can go to -$17, because of a mistake that was not my fault…..now having to put $27 in there to keep my power on. Merry Christmas!
Response: Georgina, First, we would like to apologize for the difficulty in contacting us, whether that be by phone or email. During the True Up time period, our customer service team is so busy answering calls, that we have to unfortunately put people in a wait on the phone, which is never fun. We have actually hired more customer service representatives so that we can help more customers at a faster rate. Secondly, are you aware that if you keep your account balance at or above $35, you receive a 20% discount, which in turn can help give you extra days of usage? We are constantly doing what we can to help our customers, so we hope you will stay with us and give us another chance!
I had $31.05 on monday next day i have negative $24.49, just for one day $55 is way too much when ive been paying 3 to 7 dollars a day, i live in a trailer house, is too much..
Response: Gerardo, Thank you for the insight. The weather plays a large factor in how much electricity is used, whether it's A/C/ to keep your home cool or the heater to keep it warm. On top of that, all the accessories you may have plugged in to outlets use electricity even if they aren't powered on! At Payless Power, we only bill for what the meter reads, just like every other electric company. However, unlike other electric companies, we give you a 20% discount if you keep your account balance at or above $35. We hope this helps!
We appreciate the low payments for using electricity. We was paying almost double from the previous electricity company.
Response: Angela, This is great news! At Payless Power, we want our rates to be as competitive as possible, while also providing transparency with the daily alerts that go out to our customers. As long as you keep an account balance of $35 or more, you will receive a 20% discount too!
They turn my service every other day.
ugh
– extensions are not helpful,
Response: LaTasha, We are sorry to hear that our extensions aren't helpful. Our goal with them is to give customers extra time to make payments. Did you know that when customers keep their account balance above $35, they get a daily discount? This helps your account balance last longer than normal!
I just hope this works for me and last all month or I do not want my electric off I need to receive a text when I’m due for a payment or about to get disconnected
Response: Lytesha, You are in luck! We send a text and/or email to customers when their balance is low to warn them of a possible disconnect. We hope that the daily balance alerts are beneficial for you in showing you how much money you have in your account and how many kwh you have used.
I understand the necessity of keeping customers informed of their usage and standing account balance, but that doesn’t necessitate spamming client email and text every day. Where is the option to change that notification to weekly, bi-montly or monthly?! At this point, I’ve had to set up Payless power as a sender to block text, and auto-move to junk email. Just overkill…
Response: Scott, We are sorry to hear that you don't enjoy the daily balance alerts. Our goal with this is to give our customers the most detail as possible so that they know where they stand each and every day as opposed to being surprised at the end of the month when they receive a large bill! We can help change this for you, so please call us at 888-963-9363.
Ive been with payless power for about 3years and I honestly believe they overchage. I think it should be a set rate for everyday. I’m not even home some days and I’ve been charged about $6 00. I have alot of concerns when it come to this company.
Response: Tacoya, First, thank you for being a loyal customer for three years. At Payless Power, we can only charge for what the meter reads. All electric companies do this the same way. Even though you aren't home, electricity can still be used! Whether it is your A/C to keep the house cool, your heater to keep the house warm, or the many things you may have plugged in to outlets. If you are concerned about your meter reads, you can register at www.smartmetertexas.com and be able to see more detail about your meter.
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
