Very easy n simple
Response: Thank you for sharing your service experience! Published on February 18, 2022
Easy to use and great service. Would highly recommend..
Response: Thank you for being a great customer! Published on February 17, 2022
Easy access would definitely recommend
Response: Thank you for the 5 star review! Published on February 17, 2022
Payment was quick and easy.
Response: Glad we can make your payment process easy as possible! Published on February 17, 2022
I would prefer a monthly bill however it is an easy process
Response: Thank you for the feedback it's greatly appreciated! Published on February 17, 2022
Great savings thank you
Response: Thank you for being a great customer! Published on February 17, 2022
I’m so glad & grateful to have Payless power as my electricity provider. As a prepaid provider it’s not as costly as everyone thinks…atleast no for me. They have been so understanding & helpful during the entire covid chaos. The staff I’ve had the pleasure of talking to are so polite and willing to help find solution or answers to my questions. Thank you!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on February 17, 2022
The worst company they charge me 30 dollars a day if there were negative stars to show how bad they are I would definitely choose negative stars
Response: Mr Martinez- Your comments state that you are very upset because on some days your charges are up to $30 per day. This is a huge problem and a review of your usage clearly shows why you are upset. Your home is consuming a lot of power and . This is presumably because the low temperatures in your area have ranged between the teens and 30s almost every night this month. Someone will be reaching out to you to discuss your situation. You can also call us for more information at 888 963 9363. Published on February 15, 2022
This service is a scam, they charge you a $3 daily fee for your first 17kwh completely ignoring the rate you agreed upon.
Response: Mr. Wilson- You comments state that you feel Payless Power is a scam because you are charged $3.00 per day for your first 17 KWH which is not the rate you agreed upon. Its not a good thing to feel you are not being billed by the terms as you understand them . Our service works in the following manner. You are charged a daily fee (in your area this fee is $2.84 + tax) and this includes the first 17 KWH at no extra charge . If you use over 17KWH your fixed rate kicks in. This is great for slightly below average to very high energy consumers. If you very little power , it may not be the best fit for you. A supervisor is reaching out to you to answer your questions and since your complaint falls within your rescission period you can still switch without an early termination fee. She will go over that option with you as well . 888 963 9363 Published on February 15, 2022
Horrible company to go with I’ve sent two messages for someone to contact me an no one has done so yet. I keep trying to log into my account and it keeps saying it doesn’t have an account with my info but when I put in my info to add money it finds my account with no problem. This system is very fucked up an this company needs to be shut down for their poor performance.
Response: Ms Cook, Your comments show that you were having issues being able to access your My Account Portal and this was making you very upset and frustrated. This is understandable and we have no doubt all been in a similar situation with various business websites. I know I have and nothing is more irritating . My records do show that we responded to your message on 2/9/22, 3 minutes before your posted your review so you may have been writing it as we were responding. That response included detailed instructions including a new default password and instructions on how to change the password once you gain access to the site. We did not hear from you again on the matter so we trust that it was resolved to your satisfaction . You can always contact us at 888 963 9363 for any future assistance . Published on February 15, 2022
