Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Love the service!! And I REALLY LOVE the new acct system!! Let me know when stock options are available so that I can invest in this company!!! 🙂
Response: Thanks, Jeremiah! You sound like a pretty good salesman!
Thank you for the simplicity of your service. I know how much power I use daily which helps me to be mindful of how I use it!
Response: Thank you, Gwendolyn! There are more great features on the way!
Love the service, makes life easy!!! ?
Response: Renee - thanks for being an awesome customer!!
Really hate the new update and not receiving a E mail or text with my account balance when it gets low.
Response: Tanya - we received your review and would like to apologize for the unsatisfactory customer experience that you have received and we should be able to fix these issues for you. Please reply to the email contact that we sent this morning so we can troubleshoot your issue. Our records show your messages to be delivered so any clarification to the questions we sent will help us correct the issue.
ur new payment system SUCKS!!!!!
I cant even see the area I need to fill credit card info to make a payment.wtf
everything is overlapping. this sucks ill look for another company in the morning!
Response: We received your review and are very concerned that you are not receiving the intended customer experience. The new payment portal is designed to adapt and fit perfectly in any screen size. This is obviously not happening for you. If you will send the make and model of your phone, internet phone browser and screenshots we can research and identify the issue. We have not received other reports of this but there may be phone models and software that we are missing. Any assistance that you could provide may not only fix your issue but potentially help future customers as well.
I have been EXTREMELY satisfied since switching to Payless Power. However, I have not received a daily text message since November 17, 2017. I’ve spoken with a customer care representative regarding this issue, and it has not been resolved. I depend on the daily text messages to help me monitor my electricity usage.
Response: Hi Rhonda - we are grateful to have you as a customer and regretful that you have experienced this issue. Please text "Start" to 76937 and the daily texts should resume.
Been with Payless Power for four years. Its so convenient and I like the new website.
Response: Thanks, Guy! We appreciate the feedback on the new website. More improvements are on the way so stay tuned!
I hate your new on line bill payment – added too many steps and NOT as user friendly as before
Response: Hi Lorraine - thank you for taking the time to comment. We appreciate your patience with the new portal. It is actually designed to lower the number of steps after you get set up completely. For example, you can select the "remember me" box on the login screen and then you can connect to the portal simply by touching the link in your text messages. If you save a card on file you can then pay by entering the payment amount and then pushing the payment button instead of having to enter your card info each time. We are also in the process of adding features that will allow you to view itemized invoices and charges and also give you the ability update your own account information. Like any change, it takes a bit of getting used to however in the long run it will save you a lot of time when you need to manage your account :)
Good electricity,
Response: Thank you so much for being our customer!
I do not like this new billing system. You now have to figure for yourself how much electricity was used per day. I have been with this company for four years and I liked the old way better. Now I think my cents per kWh must have gone up when you changed your billing method. I am going to talk to customer service after the holiday and voice this concern with them. You are seriously about to loose a good customer that keeps their balance above $35 consistently.
Response: Carla - thank you for your feedback. Hearing from longtime customer like yourself is an important part of our plans to improve our service. Please understand that we are just in the initial stages of the new customer portal and enhanced billing process. The next part of the enhancement will allow you to see detailed itemized charges and usage data. This will be available online very soon and result in even more convenience than you had with our previous format. Stay tuned!
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
