Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Don’t ever use this company…. Just like all the other reviews and warnings that I saw and ignored,I got a text message saying that my bill had suddenly gone from around $13 to a negative $45 and suddenly I am being charged around $10 a day when it used to be $4 to $5 a day. Times 30 days that is$300 a month for a small apartment… Their excuse is that they were guessing how much I was using because they weren’t really reading the meter correctly…. I don’t see how this is my fault and there is no way that I am using that much everyday when nothing has changed. I went ahead and paid my extremely overdue balance of $85 now plus the minimum amount to put me back at $35 this should give me enough time to find a new electricity provider. These guys are Crooks I don’t see how they are still in business. I thought all of the reviews we’re just people that were angry about something and wanted the company to look bad but they are all legit trust me on this!!!
Response: Abdelmajid, Just like all other electric companies, we can only bill for what the meter reads. Periodically, True-Ups take place, where we either credit or debit your account based on electricity that was actually used. When your balance changes dramatically, it is often due to weather. When the temperatures drop, your heater works extra to keep your home warm. When the weather heats up, your A/C works extra to keep your home cool. If you are worried about your meter, you can go to www.smartmetertexas.com and register your meter for more details as well as request to see if it is sending faulty readings. We hope you will stay with us and enjoy the benefits of the 20% discount when you keep your account balance at or above $35.
Service with Payless over a year. Convenience is a plus. However since I have moved rates are much higher with lessened details in daily txt. Harder to know exactly what you paid and kWh don’t always match up with what you likely used. Example of laundry days , no one home, etc.
Response: Hi Angela, We are happy to hear that you enjoy the convenience of our service. Though some of our messages have changed in what they contain, your monthly SUP (statement of usage of power) will contain each day's usage and we will soon have more details as well as transaction history in the MyPayless portal, allowing you to view those details whenever you would like. Keep a lookout for when these are added as they will be there soon!
New page makes it impossible to make payments. Getting in contact with payless impossible it all goes back to main page. Good luck getting return response. To sign up they sign you up 7am on to try to call them your lucky if you catch them at 9am.
Response: Israel, Thank you for the feedback about the difficulty of making a payment on the new website. We have been making some edits, so you should no longer encounter that problem. If you do, please contact us at 888-963-9363. We have added new customer service representatives to our staff to make sure we can take all calls in a timely manner.
I love Payless Power. One of the best electricity providers I’ve ever had, they are the best thing could happen to my budget. I’ll never leave you.
Response: Chloe, It is our hope that we continue to provide you with amazing service and customer support. Our goal is to make electricity as cheap and easy for the customer as possible!
Love them. Very helpful and has great resources!
Response: Breyona, We appreciate the love! Our customer service team always strives to provide the best support and resources we can.
I’ve used their electricity plans for some months now and I have enjoy the service. Just keep 35$ in your account and you will save yourself a whole lot money. This is best thing that has happened me.
Response: Charles, You are absolutely correct. Keeping $35 in your account can do wonders for both your electric bill and your Payless Power account!
Love this electric company, will recommend them. plus like the facebook page.still trying to win.hopefully soon.
Response: Victoria, We appreciate your recommendations! Keep answering the weekly Facebook trivia questions...who knows, one of these days it may just pay off!
Thank you for working with me I have changed my pervious 1 star to 4 stars. I am glad we were able to compromise a deal, and I hope that we continue to have a great communication with each other. 🙂
Response: Victoria, We appreciate your recommendations! Keep answering the weekly Facebook trivia questions...who knows, one of these days it may just pay off!
If I could give a zero I would. Y’all send me the same message multiple times and I’m getting 2 to 3 times the amount of text messages than I use to. Y’all just woke me up with the 4th message of the same exact thing. I can not wait to get a new electric company. Since y’all got this new program or whatever it has been horrible. Even if I had never of had y’all before I would still hate your system. Fix it and fix it quit or y’all are going to lose more than me with it.
Response: Lyndsay, We apologize for the extra messages. Some customers received multiple messages of the same alert due to a bug in our system, but that was corrected, and we have not experienced any more problems. You also have the option of receiving account alerts by email only, instead of text, so if that is something you would like to update, give us a call at 888-963-9363 and we can get that taken care of for you!
I’ve been mostly happy with Payless Power. At one point they disconnected my power because I simply forgot to make a payment that day and my account was -$1 and some change… but they did waive the $25 connection fee. This last week with the “True Up” bill has me angry. I had a positive balance and average $2.50 a day… Next day comes around and my account is -$17…. I tried to call ALL day yesterday and every line was busy. Later on I got a text and email saying they were busy and to try again tomorrow. I just had to overdraft my account to pay this without getting my electric shut off, so I’m not happy. I picked Payless because at the time of moving into my apartment I didn’t want to pay a $200 electric deposit, but at this point I feel it might save me more money in the long run and I won’t have to deal with issues like this again. It’s insane to me that someone who averages not even $3 a day, and has at least $6 positive in their account, can go to -$17, because of a mistake that was not my fault…..now having to put $27 in there to keep my power on. Merry Christmas!
Response: Georgina, First, we would like to apologize for the difficulty in contacting us, whether that be by phone or email. During the True Up time period, our customer service team is so busy answering calls, that we have to unfortunately put people in a wait on the phone, which is never fun. We have actually hired more customer service representatives so that we can help more customers at a faster rate. Secondly, are you aware that if you keep your account balance at or above $35, you receive a 20% discount, which in turn can help give you extra days of usage? We are constantly doing what we can to help our customers, so we hope you will stay with us and give us another chance!
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
