Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
The best so far
Response: Cristobal, That is awesome news to hear! We are always striving to provide our customers with the most flexible and transparent service around, so we are excited knowing that you have enjoyed Payless Power so far! Published on January 30, 2018
This is looking more and more like a scam each week. Im on a pre pay plan which means i only get what i pay for in advance but im starting to get notices abt a negative balance even after i add more money to the account……extremely dissatisfied….dropping service
Response: Kevin, We are sorry to hear this. Our daily balance alerts are there so that customers can plan ahead of time and know what they are spending each day. If you get your account balance to $35, you automatically receive a 20% discount as long as you keep it at that threshold. We hope this information helps! Published on January 30, 2018
This time of the year is so bad I find myself at a negative balance EVERYDAY! Wtf. im not even home all day and still manage to spend around 20$ a day ??
Response: Carina, Winter in Texas can be brutal, but it has been historically cold this year, which results in large usage amounts for many customers. If you have accessories or appliances plugged in to outlets, they still require energy even if they are powered off. Make sure you keep your account balance at $35 so that you can enjoy the 20% discount! Published on January 30, 2018
The rates are ok, but not great. Even with discount it’s still overpriced. The daily texts are annoying. Sometimes they will bill for 3-5 days all at once. If account reaches $0 you get billed extra $25 even if no disconnect has been issued. Then they wait until the next day to deduct the $25 from your account instead of showing deduction right away. So if you pay $25 to bring balance above $0, it’s going right back to zero then they bill $25 again because the balance went to zero. That’s just wrong on so many levels. Customer service is usually good, but have had a few rude associates. They don’t care if you stay or switch providers.
Response: Christopher, Our goal with the daily balance alerts is to keep our customers up to date with their account. You have the option of receiving the alert via text and/or email, because by doing so, you can see each day what your usage has been and what your account balance is at. Our customer service team is always willing to work with those who are dealing with disconnects, and we value our customers. If you are still experiencing rude customer service associates, please call 888-963-9363 and ask to speak with a manger. We hope you will consider staying with us! Published on January 30, 2018
Im paying almost 70.00 a week. Whats going on with my rate plan? Im put 30.00 on Wednesday than Friday I recieve a text that im down to 6.00. Its crazy having to add more money. 🙁
Response: Hi Silvia, If you ever have questions about your rate, you can view your plan's EFL (electricity facts label) or give our customer service team a call at 888-963-9363. Don't forget, when you keep an account balance at $35, you receive a 20% discount! That goes a long way in saving you money but also giving you extra days of usage. Published on January 30, 2018
At the rate the electric bill is going.its go to be more than txu.i always end up making the wrong decision.thinking about ending service .what a mistake finally read some reviews what a rip off
Response: Rodolfo, We hope you will consider staying with us! The past few weeks in Texas have been historically cold, and now that the weather is getting back to normal, you should see your usage come down. If you keep an account balance at $35, you receive a 20% discount, which can save you a lot of money as well as give you extra usage! Published on January 30, 2018
They start off with low rates for like 2 months then hike the prices and tell u there is no contract so they can adjust the price whenever they want to….not happy customer….as soon as i have time to find something better i will…the tdu surcharges are not part of the kwh charges
Response: Ruben, At Payless Power, providing the option of no contract helps many customers receive power on the same day they request. You can always view your rate by reviewing the monthly SUP (statement of usage of power) that you receive, by viewing your plan's EFL (electricity facts label) or by giving us a call. We hope this information helps! Published on January 30, 2018
I give them a 0 rating!!! I have been a customer since 2014 and my pay as you go as slowly increased by the years. I have called several times asking why and all they do is make up excuses , NOBODY has helped with the issue or even looked into resolving. Just this past month in a half I have paid almost $500 in electricity. I went from spending $1 to $2 daily to almost $20..yesterday everything in my home was turned off including the AC unit before I left for work, Payless power still charged me $17 for electricity
Response: Hi Shanecia, First, thank you for being a loyal customer for almost four years. Our customer service team is always willing to go over account details, so please give us a call at 888-963-9363. As for the billing, we only bill for what the meter reads, just like other electric companies. If you would like more details about your meter, you can register it at www.smartmetertexas.com. We hope this helps! Published on January 30, 2018
THIS IS THE WORST COMPANY I’VE EVER WORKED WITH IN MY ENTIRE 29 YEARS OF LIVING!!! The only reason I selected ONE star is because I couldn’t submit my review without doing so.
Who ever monitors the reviews must be doing a great job of DELETING THE TRUTH! If you google this company (and read reviews), you will clearly find out how much of a RIP OFF THIS IS! As of today, 1-18-18 I’ve paid over $150 since 1-1-18 for my ONE BEDROOM APARTMENT!
IF YOU HAVE ANY SENSE… TRUST ME… THIS IS NOT THE COMPANY TO SIGN UP!!!!!!!!!
Response: Tiffney, Because of this being one of the coldest winters in Texas history, we have seen many peoples' usage increase, even if using the heater for only a small bit of time. It takes a lot of energy to warm a home to 60 or 70 when it's 20 degrees out. When you keep your account at $35, you also receive a 20% discount, which can go a long way in saving you money while also giving you extra usage. We hope this helps! Published on January 30, 2018
People obviously get prepaid lights for a reason, so keeping the balance above $35 is not going to always happen. I do not like the fact that by 11am I am billed for the next day bc if I only have $10 to my name and have a positive balance that day when i get billed at 11am and go negative for the next day, I won’t be able to just pay the $10 to stay positive although I am technically not negative bc it’s for the next day. I will be switching to a regular provider bc by you all not showing the dollar amount consumed and the website doesn’t show it, y’all are getting over with this new system.
Response: Brittany, Have you been using the new MyPayless account portal? It provides a lot of great information about your account. Coming soon, you'll be able to see your transaction and usage history. If you want to know that information now, simply give us a call and we can help! 888-963-9363 Published on January 30, 2018
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
