I’m a 21 year old student who works full time while getting my degree. I pay my own expensive rent leaving me nothing for other bills. I recently deposited $200 into my account when I got my check and of course 7 days later they have taken $140 from my balance because apparently there was a “GLITCH in THEIR SYSTEM….” And I guess I’m suppose to deal with it and believe it’s going to update and change to charge me how it’s supposed to? Just got off a call with an employee, asked to speak to a manger, got put on hold for 15 mins until i finally hung up. There was 0 people in line for calls in head of me loll…. Week long customer about to drop this shitty company before they rob me blind
Response: Hello, Thank you for reaching out. I can ensure you we would never scam or treat our customers in such a way. It looks like on your account many days we did not get your usage from Texas New Mexico Power, this is not the first account we have seen under their area that has had true ups recently. Meaning the days were we did not get your full billing had to be caught up. The two days you see with billing above $25 3/12 and 3/15 the system was catching up billing due to us not getting the correct information before from Texas New Mexico, looking at your billing for the last few days, it does look like this will be evening out, and fully correcting itself. The days you were billed just 27 cents look were just Taxes and no power was billed. Regards, Customer Care Published on March 22, 2022
Great service and even give you extra credit and take out a lil at a time.. also they give you extra time to add money to your account even when it’s in the negative..
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on March 18, 2022
Very convenient specially when you are out of state
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on March 18, 2022
App and payments easy and quickly to use.
Response: Thank you so much for sharing your service experience! Published on March 18, 2022
easiest light payment service i’ve experienced so far
Response: Glad we can make your service experience easy as possible! Thank you for the 5 star review! Published on March 18, 2022
Site is very easy to navigate, outstanding communication Payless Power!
Response: Thank you so much for the feedback it's greatly appreciated! Published on March 18, 2022
Very convenient specially when you are out of state
Response: Thank you for rating us! We are proud to meet your expectations! Published on March 18, 2022
Was very easy to apply i would recommend friends who are try to get service with no hassle. Thank you for making this easy!
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on March 18, 2022
Easy process to submit payment
Response: Glad we can make you payment method easy as possible! Published on March 17, 2022
Very Easy severice
Response: Glad we can make your service experience easy as possible! Published on March 17, 2022
