Very easy and straight to the electrify point
Response: Glad we can make your service experience easy as possible. Published on November 14, 2024
Very Happy with the service. Always will to work with as long as you contact them.
Response: Thank you so much for the 5 star review! Published on November 14, 2024
We have been with PaylessPower for a year now and I feel I can write an honest review having had service this long. We didn’t want long term commitments but needed reasonable rates. PP has provided both! There is never any guesswork where you stand on how much you have available because they notify you daily! We are leaving only because we are moving but I would recommend this company to friends, family & complete strangers any day!
Response: Thank you so much for being a loyal customer we appreciate you! Published on November 14, 2024
The process was a very easy start up.
Response: Glad we can make your service experience easy as possible! Published on November 14, 2024
I it was a good choice I made choosing Payless power
Response: Thank you Jennifer for the awesome feedback! Published on November 14, 2024
I want to know how I can pay my Payless power online and how can I login to my account
Response: Hello, You are able to create an account online at www.paypwr.com. A representative will be reaching out soon to further assist you. Published on November 14, 2024
was very easy to sign up.
Response: Thank you Raymond for the feedback it's greatly appreciated! Published on November 14, 2024
I don’t understand why my daily usage keeps going up when I haven’t changed the amount of electric I use. When I first signed up I wasn’t using as much as it is now. It’s charging me more than 10 dollars a day. It used to only charge me like 6 or seven dollars. So why does it keep rising? I have even stopped using some of the windows units in my house to save, but it continues to rise.
Response: Ms Knight- Thank you for your inquiry. It is not possible for us to pinpoint the reasons why your usage is increasing but I can confirm that your energy charges have not increased as you are on a fixed price profit. You are in the Oncor area, so the Oncor delivery charges did increase around a penny per KWH on September 1rst. This would not result in an increase of even $1.00 per day though. My best advice would be for you to register free of charge at www.smartmetertexas.com . This is a free site operated by ERCOT that allows you to monitor your electricity consumption by day, hour or even in 15-minute increments. This may allow you to identify spikes on your usage that point to a specific source of the power consumption. Call us at 888 963 9363 or log into your customer portal if your need assistance with the registration. Published on November 08, 2024
Kind of MID. what is this extra $3 charge you are trying to hit people up for? People have this because they dont have money or good credit so quit trying to raise it and make it more expensive than it already is
Response: Ms Hudman- There are a couple of charges our side of your usage that are impacting your daily billing . One is related to your plan . You are on an older plan that comes with a daily customer fee of $2.97 that includes up to your first 17 KWH of energy each day. We have a new plan that does not include this fee and which also comes with a cheaper rate. A supervisor will reach out to you to discuss. The 2nd factor impacting your daily billing is your deferred payment plan. Once this is repaid in full your daily charges will be reduced significantly. 888 963 9363 Published on November 08, 2024
Promise that the lights on until 8:00 come on with lights off before 8:00
Response: Ms Turk- Your comments state that you were promised that your service would be on until 8:00 PM but it was disconnected before that. That is no doubt frustrating and its very understandable that you would be upset. A review of the contacts you made with us show that you called on 11/4 and was provided an account protection which covered you until 8:00 PM that day. The representative also advised that if no payment was made that a disconnection order would not go out until noon on 11/5. No payment was posted, and services were disconnected that afternoon. Our records and recordings do not reflect you being advised that services would be on until after 8:00 Pm on 11/5. I hope this clarifies your concern. If you have any questions, you may contact us at 888 963 9363 Mon-Sat 9:00 AM to 5:00 PM. Published on November 08, 2024
