Lo que no entiendo es como si salí de viaje por 5 días tuve que seguir pagando como si estuvier a consumiendo electricidad. Por lo demás todo bien
Response: Gracias por su comentario Ariadna!! Tenga en mente que cualquier compania de electricidad tiene cargos por uso diario e impuestos, a diferencia de post pago, usted lo ve día a día en vez de al final del mes! Estamos contentos de que este complacida con su servicio y que le podamos brindar con un servicio de calidad! Published on April 03, 2018
thanks
Response: Thank you for being such a great customer and for choosing Payless Power!! Published on April 03, 2018
Small things like being able to get an extension until 4:30 or 5:00 pm instead of 11am and customer service appearing to want to help if u where -.36 short, even if they had exhausted all avenues, has made us continue to stay with you guys, but something seems to have changed.
Response: Thank you for this rating we do offer a grace period from the day you fall negative until the next day before 11am we believe it benefits the customer greatly especially when your running short on time we also offer auto pay its helps you keep your balance above $35 while also allowing you to receive our 20% flex discount!:) Published on April 03, 2018
Awesome very people friendly
Response: Thank you so much for the good review!! We pride ourselves in offering the best customer service around, and our representatives thank you so much for the kind words!! Published on April 03, 2018
Very happy with your service! Easy to pay, and I get updates everyday, so I know where I’m at. I’m so happy I found this company! I would recommend it to anyone!
Response: WOW!!! We are SOOO happy we have customers as great as you Leticia!! The daily messages we send out are meant to provide you daily account updates that help you manage your bill! We also have multiple payment options available so you always have the ability to choose the best option for you!! Thank you for the great review!! Published on April 03, 2018
great service!
Response: Thank you for your great review Johnny! It's our pleasure to provide you with the best service around! We are happy to have you as a customer!! Published on April 03, 2018
Don’t change… well except maybe your prices could get lower for customers that have been with you over a year…
Response: Keep in mind we do offer a few different ways to qualify for additional rate discounts. The first, is to keep your account balance above 35.00 at all times, and secondly, if you use more than 17 KWH per day you are eligible for another discount!! We will keep you updated if we introduce any other rate discounts, and thank you so much for awesome review David!! Published on April 03, 2018
Works great for our family!????
Response: Thank you sooo much for your positive comments Dee! We are so grateful that we can give you and your family a great service! <3 Published on April 03, 2018
It has been only a positive experience dealing with Payless Power. I appreciate the daily text that keeps me informed about my status and usage. It helps us conserve our usage on a daily basis.
Response: We're glad to hear that we work hard to provide customers with the proper tools to payless, and sending daily text messages is a big factor by allowing the customer to be aware they are able conserve energy and monitor their usage! Published on April 03, 2018
Super easy to use!
Response: We have been working really hard to simplify the power buying process, and we are elated you find these changes have done just that!! Thank you so much for the great review Patsy!! Published on April 03, 2018
