This company is a low budget scam. They over charge you an throw in all these extra charges. My minimum fee keeps changing it went from 25$ to now 40$ Which I don’t understand why. No one contacts you to notify you of anything changes on your account. The online system hasn’t worked for me since I first started with the company customer service doesn’t know what their doing obviously because I’ve called numerous times about it an it stills hasn’t been resolved. Poor service provider I regret investing any money into this company. It needs to be shut down permanently!! Highly dissatisfied customer.
Response: Danisha- Your comments state that you are upset because no one notified you of changes and your customer portal isn’t working for you. Those are reasonable concerns and it’s easy to see why someone would be upset. Please note that we sent notifications regarding the changes on May 16 and again on May 27 . These changes are necessary to keep our rates manageable in the midst of record energy process across the globe. A supervisor will contact you to rectify the situation with your portal login. Published on June 03, 2022
They have made it to where you have to process a payment of 40 or more to even make a payment which is terrible. In this economy some barely have 20 dollars let’s alone 40 or your lights will be disc if you can not make a 40$ payment. There is also a 9.95 fee for any payment under 75$ unless you are on auto pay. I loved Payless power but this is sad and I can’t believe the company is doing this. They don’t have to worry about having power and paying the fees and the people (us) who have put them in that position not to worry doesn’t care if we struggle with this ridiculous inflation
Response: Mr Perkins- Your comments state that you are unhappy with the new changes. This is understandable but the changes are necessary for us to be able to keep our rates among the lowest available in Texas . We do have options to help you get to a point where you can make larger payments instead of multiple smaller payments. A supervisor will contact you today to discuss. 888 963 9363 Published on June 03, 2022
So easy to use love this company!
Response: Thank you so much for rating Payless Power! Published on May 24, 2022
La peor compañia electrica en Texas El dia de ayer no estuve en mi apt y Mandan mensaje diciendo que tengo saldo de 11 dolares y ahora me aparcen si hubiera menos de 0 Estrella les diera
Response: Estamos verdaderamente agradecidos por probar nuestro servicio. Nos gustaría tener la oportunidad de mejorar la forma en que le servimos a usted y a nuestros otros clientes. ¿Podría comunicarse con nosotros por teléfono o correo electrónico para que podamos obtener más información sobre cómo mejorar? Published on May 24, 2022
Great service thank you
Response: Thank you for being a great customer! Published on May 24, 2022
Complicated this is ridiculous, nobody got time for all this !
Response: Hi Tracy- A supervisor will contact you to get more details about your experience . You can also call us at 888 963 9363. Published on May 23, 2022
My power has been off for 12 hours. I paid these people 7 hours ago and now it’s midnight and me and my kids are just sitting here sweating and still have no power. There is no one to contact or get back to us. Do not recommend this company what so ever. They will leave you and your family high and dry
Response: Mr. Lee- Your comments state that you paid to reconnect your service but 7 hours later our power was still off and you could not contact the company. It is definitely a bad thing if a reconnection is delayed… especially if you have kids. Anyone would upset. A review of your account shows that the reconnection payment was made towards an older terminated account. Once the funds were transferred it looks like services were restored in 1 hour. Please contact us at 888 963 9363 to ensure that there is a new pass word etc on your new account to avoid any issues going forward. 888 963 9363 Published on May 23, 2022
Very easy and very fast
Response: Thank you for the feedback it's greatly appreciated! Published on May 20, 2022
Payless Power came highly recommended to me by Roger Lovell who has had your service sometime now. Looking forward to working with you all.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on May 20, 2022
I love this light company. I get messages everyday on my usage and updates every hour. I would definitely recommend this company to anyone looking for a great light company.
Response: Thank you for rating us! We are proud to meet your expectations. Published on May 20, 2022
