So process easy perfect
Response: Thank you Shmeka for your feedback glad we can make your payment method much easier(: Published on April 04, 2018
Love the speedy process to pay,wish payment extensions were still available
Response: Good morning Laquanta, Thank you for the review. Glad we can make your payment method much easier. The reason why payment extensions are no longer available is due to now offering a grace period, from the time your account balance falls negative you will have till the following day before 11 am to make a payment or call in to request a Deferred Payment Plan, a $25 credit applied giving you the option to extend the service with this credit applied depending how usage is consumed.Also you can pay it back all in full when you make your next payment,or let the weekly installments be deducted till the deferred payment plan is paid back. If you have an questions regarding your account please reach out to the customer care dept. 888-963-9363. Published on April 04, 2018
One thing that I hate is that you guys send the usage amount from 2 days ago instead of the one that is from the previous day like it use to be & I’m not your only account holder that complains about it
Response: Thank you, Marquia. The reason we bill 2 days behind is because this is the quickest time possible to receive the bill and calculate the charges. For example when you use service on a Monday we do not receive your daily meter read from CenterPoint until late Tuesday Afternoon. We then take that data and use it to calculate your charges that are deducted Wednesday morning. All providers receive these reads at the same time so 2 days behind is the best any pre-paid provider can do unless they do daily estimations instead. While some customers would prefer to be billed 1 day behind nearly all prefer to be billed using real meter reads instead of estimations that are trued up the following day anyway. Call us at 888 963 9363 if you would like to discuss this or any other topic. We are here to help! Published on April 04, 2018
Is Ok for me ????
Response: Good morning, Thank you so much for the review. Published on April 04, 2018
Very easy and convenient
Response: Thank you Alegandrina for your great review glad we can make your experience with our service easy as possible! (: Published on April 04, 2018
easy to use
Response: Thank you Eric, glad we can make the payment method a easy process. Published on April 04, 2018
Na
Response: Thank you for the review. it's greatly appreciated. Published on April 04, 2018
Easy payment….. Need to give more customer credits for longevity and stability on accts
Response: Thank you for your feedback Samantha:) We are working on some things to reward long time customers so stay tuned! Published on April 04, 2018
Great and easy to use.
Response: We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 04, 2018
Like payment process
Response: Thank you Michael for your feedback glad we can make your payment method much easier(: Published on April 04, 2018
