I live in a small apartment. With the same routine pretty much everyday. I dont cook at home. I wake up and set my ac to 75 right before i go to sleep i set at 72. I watch some tv and thats about it. So how is it possible for my usage jumps up almost $3 in one day. That makes no sense at all. Payless Power $5.22 (43 KWH) used on 6/19/2017. POSITIVE $34.29 balance. Appx 5 days remain. Saved $1.12 by maintaining $35.00 and then it goes to PaylessPower.com $8.03 (55 KWH) used on 6/20/2017. POSITIVE $26.15 balance. Appx 4 days remain. Increase balance above $35.00 for discount. Again this makes no sense.
Response: Jesus - thank you for reaching out. Please call us at 888-963-9363 and we can provide a private and detailed analysis of your account. The one factor you did not mention is the weather. Many Texas residents that are new to pre-paid service (and daily usage updates) assume that the leaving the thermostat on the same temperature will result in the same usage and charges every day. This is not true. The external temperature is the biggest factor in your usage. We have had heat advisories throughout Texas over the 2 weekends. Some areas had temperatures near 100 with over 40% humidity. It felt like 111. When this occurs your unit will run non stop. If a rainstorm comes through the area, the temperature drops for a while which could result in lower usage than normal. The difference with pre-paid service is that we show you what you are using every day. If you have used post-paid service in the past, you received a bill for one amount at the end of the month and did not see the daily fluctuations. You also did not have a chance to make adjustments because it was already too late by the time you received the bill. Call 888-963-9363 and we can go over your usage and also show you how to enroll on www.smartmetertexas.com which will show you when the most power is being consumed at your house. You can also use this to make sure we are only charging you for the power you use.
I hate this company it is a real ripoff…..i wasnt even home on the weekend of the 17 of june and i was charged 7 dollars and something in a day when its is normally 4 dollars used daily…….in two days anything i put on the account is gone……i am loosing more money with this company than any other company…..i wouldnt recommend this company to anybody even if it was free…..They suck!!!!!!!!
Response: Hello - we are regretful you feel that you have not been billed fairly. Payless Power uses your actual usage as reported by your meter. This usage would not vary by company on a given day as all companies use the same meter data. Please call us at 888-963-9363 and we can go over your daily usage and show you how to confirm that the usage is correct.
I have moved on my own as a single mom for the first time in over 5 years. I’m on a very tight budget and Payless Power makes it possible let for me to afford it
Response: Michelle - we are glad to help. Thanks for giving us the opportunity to do so!
Everytime i get a disconnection order it takes about 10 min to get disconnected!!!!
but as soon as i pay to get it reconnected, it takes like 2 hours or more to get my energy back on! Wth!
I wish that you guys could reconnect as fast as yall disconnect!
I dont think its fair!
Response: Brenda - thank you for reaching out and sharing your frustrations. Your remarks are completely understandable. Please note Payless Power does not perform the actual disconnection and reconnection orders. We send them to Oncor for completion and they work them in order. We do have some options to help you avoid being disconnected. Please call Customer Care at 888-963-9363 and we can go over deferred payment plan, same day extensions and our payment deadlines so you can limit having to deal with disconnections in the first place.
We have been very pleased with the service. It’s good to know exactly how much we spend per day and able to control how much. Thank you for the great service
Response: Thank you Julie - we appreciate the opportunity that you have given to us!
Awesome..very convenient for me an my family thanks for you services..
Response: Thank you Monica. We are honored to provide your family's electric service!
PROS: text message sent every morning to let me know how much is left in the account.
CONS: money is taken out when they feel they may have made a mistake. When you are past the $35 mark they take more money out then when it is over $35.
Response: Dalila - thank you for sharing your experiences. The Flex Pay discount is available to every customer daily based on their balance. If the balance is over $35 that morning you will receive a 20% discount off of your energy charges. This is a great way to save!
I had never used a pre-paid energy service. About 2-3 years ago, I needed something quick, fast, and easy – I decided to try payless power.
I’ve used them ever since.
You really cant beat the service that payless provides: 1) just about every morning around 7am, I receive a text which states my usage and remaining balance 2) easy to make payments 3) payment extensions are a lifesaver
I’ve read some bad reviews, but I’ve honestly never had a bad experience; the amount of notice and help really do make you feel like a valued customer.
I couldn’t imagine switching as I have really enjoyed the convenience of paying as you go…
Response: Victor - thank you for sharing your story. We are thrilled that you are seeing the maximum benefits that come with using Payless Power!
The service was nice at first but now this is getting ridiculous. I have managed to keep it between 4 to 5 dollars a day now all of a sudden I’m using 10 to 12 dollars a day?! What I was doing with my lights has not changed. I use the same routine over and over. Very unsatisfied and starting to think I am wasting my hard earned money. I’ll be looking into another electric company. Also not a fan of how you guys bill two days late.
Response: Ashley - thank you for your comments. We are regretful to hear that you do not feel you are being billed fairly. The most important thing to bear in mind is that temperatures increased significantly in North Texas this week. This can result in drastic changes in your daily usage even if you do not touch your thermostat. The hotter it is outside the longer and harder your AC will have run to compensate. Call us at 888-963-9363 and we can go over the details with you and also show how you can confirm your meter reads at www.smartmetertexas.com.
I wish i could give 0 stars. Customer service is horrible. No people skills at all. All they say is they’re sorry and they cant do anything. They don’t have their info straight. When did the rates change!?!?!?! I wasn’t notified. Funny they changed at summer time. Price gouging at it’s finest. Will be looking for a different provider if Payless Power doesn’t get they’re act together or provide good rates. Other companies have better deals.
Response: Jose - thank you for your comments. We are glad that you've taken time to share your thoughts. This is an important step in being able to provide the best service possible. Our records show that we haven't spoken to you in close to a month so please call us at 888-963-9363 and we can go over your charges in detail. We can also show you how to verify your usage. A feature we have added that you can take advantage is the Flex Pay discount. Maintain a positive balance of just $35 and we will reward you with a discount. The discount is presently 2.6 cents off per kilowatt hour, which is a 20% savings off of our standard rate! 20% savings plus giving yourself a cushion against disconnection by simply maintaining a $35 balance is a win/win! Call us at 888-963-9363 for more details.
