I would not recommend this company. They say restoration time of 2 hrs or less it’s been 4 hours. I was told my payment deduction would be every other day they take from my balance everyday I went from using $3 to $4 to almost $8 a day and I still use the same stuff I been using. I requested call backs multiple times and never received them. This is a horrible service !!!
Response: Shantay- Thank you for taking our call, as per our conversation your comments states you're upset as your services have not been reconnected, We understand the urgency of having your services restored. Your reconnection order was submitted as soon as a payment was made to restore. Upon reviewing the account shows the reconnection order was rejected this could happen when the signal fails electronically. As Mentioned we have applied a credit to the account due to the inconvenience. Also advise tips on saving on electricity as we are going into the summer months your usage consumption may increase. Published on June 09, 2022
In this Day And Time with so much going on you’ll need to do better with customer communication As anything done on the weekend isn’t accurate of information/Paying Of Bill ect.please work on it If you want people to Speak positive About you’ll and the service you give
Response: Ms Banks, thank you for your submission. Thank you for taking the time to speak with us this morning in regards to your issue. As per your feedback the issue you were experiencing on 6/5 was due to not being able to access your account portal. We can see how this was a frustrating experience for you, and we are happy to learn that the issue was corrected after you spoke with on our associates on 6/6. For future reference here are some tips on assisting on the online portal if you ever come across this issue again. Please clear cache, cookie, and browsing history. After speaking with you today everything seems to be working for you. If you have any further questions or concerns please reach out to us & we will be able to assist you. Published on June 07, 2022
Y’all suck y’all will not have any customers by the end of the year trust me.. the prices all have does not make sense at all.
Response: We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. Published on June 07, 2022
Muy mal compañia SE ESTA PONIENDO MUY COSTOSA !!!!!PARA HACER PREPAGADA ME CAMBIARE
This is not a good company the new payment policy is horrible customer service horrible too this people do not help we cut your lights off in this heat after you tell them when you could pay them same day in the afternoon save your self a headache and not only that way to expensive I get charge almost 20 dollers a day not multiple that on a week and a month is not worth it time to look for a different company
Response: Ramiro- you state that you are not happy with the service as Payless Power does not help you on keeping your lights on. Here at Payless Power we offer options on extending your service when needed as long as the options have not been utilized we are able to do this. Upon reviewing the account A account protection was applied on 6/3 no payment was made and the balance was still negative yesterday morning. A deferred payment is active on the account currently. A supervisor did advise external options outside of Payless Power to help assist you on the bill as all options have been utilized within Payless Power. Please reach out for anymore questions or concerns. Published on June 07, 2022
This is a SCAM; I wouldn’t suggest this to no one !!
Response: We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 07, 2022
I wish I could give 0 stars. This company is not affordable at all.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance Published on June 07, 2022
They suck very badly
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on June 07, 2022
I do not recommend this company, been with them for about 3 years now and all this time I’ve been charged about 10-15$ per day. And now they added that a minimum payment of 75$ must be made if not they’ll charge you a $9.95 service fee charge. Wow
Response: Your comments states that you are unhappy with the recent addition of the minimum payment fee. That is understandable but necessary for us to continue to offer some of the most affordable rates in Texas . You can avoid this fee not only by making larger payments but by enrolling in autopay . You can set autopay to make payments as low as $40 without the fee. Also if you need time to get to a payday so that you can start making larger payments, call us . We may be able to assist. 888 963 9363. Published on June 07, 2022
Uncaring and Heartless. Do not waste your time. just tested positive for Covid and unable to go get paycheck to.pay my bill which I have extended til 8 pm when after that they are not going to hesitate nor care that they are shutting down my electricity not only on a person who is contagious but battling illness . Last month was another debacle as I moved to another residence and they set up new account but failed to shut down the other older one and was turned off as I was paying bill on older account and not aware. I came home to my refrigerator with warm meats and veggies. Over $200 of groceries thrown away but they did not care cause they got their $13 that was owed from.other account and had audacity to say that even though I made payment to.old account that I still needed to pay at least $20 to get AC back on at new place A total.of 24 hours with no power. Reimbursement? Nope. Heartless Yeah. They are not what you guys want for energy company.
Response: Mr.Dalton you stated you are not happy with the service as you are having trouble making a payment and battling an illness. We can assure you we have options available that will help extend your bill as long as these options have not been utilized we will be able to assist you on extending your service. A supervisor will be reaching out to you to go over your account to see what options are available also go over your previous account that you had before creating the new one to give you a better understanding on what is going on with the accounts. Published on June 07, 2022
