I have been a customer for about 6-7 months now. In the beginning the service was fine. But now that the company has implemented, bc of “higher costs”, that you have to put on your account at least $75 or they will deduct $9.95 from your payment I am having a difficult time paying for my electricity. I am disabled and on a fixed income. This makes no sense to me. I would certainly Not recommend this company if you are on a fixed income. People may say “Choose a different company”. I can’t afford the outrageous deposits most of the other companies make you pay. Smh
Response: You described how difficult it is for you to make larger payments when you have to scape by to make cash payments to cover the negative balance . This is clearly a very difficult situation for you and anyone would be concerned or upset. We do have some potential options to assist you so that you can get to the point so that you can make larger payments . You can also enroll in autopay and this would allow you to post $40 payments without the fee. A supervisor will call you to discuss. 888 963 9363 Published on June 14, 2022
Would NOT recommend! Not only do they charge me $13+ A DAY for some TV and AIR CONDITIONING because of course lights only get used from 8pm-11 or 12 when we sleep but now they are FORCING you to pay money you might NOT even have to be able to LIVE with ELECTRICITY!! They SAY $9.95 fee for anything under $75 ($75 that’s only gonna last for 4days anyways) but STILL gives you a minimum payment so you DO NOT get to make your own payment and just add $9.95 that’s a LIE! WOULD NOT RECOMMEND! I had a positive balance of 40$ and woke up the next day with a positive balance of $17.12!!!!! Ain’t enough electric in ONE APARTMENT to use $22 in a day!! And that’s NOT the FIRST SECOND OR THIRD time they have taken all that money! Haven’t liked them since the SECOND day I used them!! WOULD NOT RECOMMEND!!! JUST READ WAYYYY MORE BAD REVIEWS THAN GOOD IS A RED FLAG!!! Would NOT recommend!!!!
Response: Christina- Your comments state that you are unhappy with the new changes. This is understandable but the changes are necessary for us to be able to keep our rates among the lowest available in Texas . We do have options to help you get to a point where you can make larger payments instead of multiple smaller payments. A supervisor will contact you today to discuss. 888 963 9363. Published on June 14, 2022
I LOVED this company….. until June 1st……. I remember being soooooo thankful and grateful when I could go into our local check cashing store and pay the negative balance and still have out lights on…..and some of these days I’d laugh with the teller as I’m counting out coins to make it by the penny with a smile because where else can you do that!!! Now the minimum is 40$. Went in to pay the 29 something I was negating with my LAST 40$ and my balance is now 0.76cents. So that 9.95$ includes store payments not just online payments. Usually that 40 wouldve paid the negative balance and gave me at least 2 days. Honestly, If I wasn’t locked in this switch hold due to a payment plan I probably would have switched companies by now. Times are too hard for low income families, I’m already struggling to feed our 5 children to have to come up with extra money for avoidable fees. And paying 75$ is hard to do when you’re already scraping up change to get the minimum 40 now. Hate to say it payless power, but I used to actually RECOMMEND you guys as a good company to people, that may change. I also pray someone will take these comments to heart, and consider some kind of change because it seems like the majority of your recent reviews are expressing the same sentiments. Sincerely, Just another customer.
Response: Ms Brown- Your review states that you used to love Payless Power and would recommend us to family and friends but cannot do this any longer . You described how difficult it is for you to make larger payments when you have to scape by to make cash payments to cover the negative balance . This is clearly a very difficult situation for you and anyone would be concerned or upset. We do have some potential options to assist you so that you can get to the point so that you can make larger payments . You can also enroll in autopay and this would allow you to post $40 payments without the fee. A supervisor will call you to discuss. 888 963 9363 Published on June 13, 2022
I want my remaining balance put back in my account so I can switch. Your rates are horrible nose you want us to pay $75 when. The minimum was $25 I want my money so I can switch and Your rates aren’t the lowest you have Bam lying to us
Response: Mia- A supervisor will be contacting you today to go over your account in detail to further assist you. Published on June 13, 2022
This shit expensive
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 13, 2022
Why are y’all billing so much more I used to be a costumer and it wasn’t like this
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. Also can verify your usage by going to www.smartmetertexas.com this website is mandated by the state of Texas, tells you in real time what your home is consuming every 15 minutes, and can determine if the reading is accurate as well. This is a helpful tool that will help determine what is consuming the most electricity in the home. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 13, 2022
Worst company ever. They are constantly raising prices daily. I will never recommend this company to anyone!!! $10 average cost for electricity when I’m barely home is outrageous!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on June 13, 2022
Not fair making us pay 75 dlls some of the time I have less to make a payment!! And now making it like this isnnot good and then chargin 9 dlls if you dont put those 75 that is more unfair! There is people that we struggle and this is just not good
Response: Luis- Your comment states that you do not think it's fair to be paying $75 each time you make a payment. We understand it maybe a struggle on making that payment from time to time. We have came up with a way on avoiding on making a $75 payment along with the fee if you were to make a payment under $75. Signing up with autopay will be the best option as it has the benefit of always maintaining a positive balance on the account no worries on a negative balance, When balance gets to $25 it will auto draft $40 still giving you the option on making a lesser payment than $75, and no fee will apply. Please contact us at 888-963-9363 for anymore questions or concerns. Published on June 13, 2022
Thanks this was and easy process
Excellent plan and very helpful and friendly service!
Response: Thank you so much for the awesome Feedback it's greatly appreciated! Published on June 09, 2022
