Expensive
Response: Thank you Tia for your feedback it's greatly appreciated. Payless Power does offer ways on saving on your energy with our Flex Pay discount you'll save 20% off your usage in order to receive this, the balance will always have to be maintained above $35 or more. Also when you use more than 17 KWH a day you'll receive another type of discount off your usage as well. Please reach out to our customer care dept. at 888-963-9363 so we could provide you more tips on saving on your electricity.(: Published on April 11, 2018
Thanks paylesspower you always come in time on turning on the lights and saving money
Response: You're very welcome Emerald! We're glad to keep the lights on and saving money is what we're all about. Payless Power!!! Published on April 11, 2018
Great rates. Easy service
Response: Thank you so much for that excellent review Lisa! We are so glad we can provide our customers with a quality service that is simple and efficient and with competitive prices! Thank you so much for the review :) Published on April 11, 2018
Service is good and easy to understand.
Response: We work really hard to provide all of our customers with all the possible tools they need to understand and manage their account, and make changes to better fit their budget! We are thrilled you find these tools, such as the online portal and customer care representatives, so convenient and useful. Thanks so much for the great review!! :) Published on April 11, 2018
Love this! Its fast, easy, and cheap!
Response: Fast, Easy and Cheap!!!! We work hard for our customers to have a great experience and greatly appreciate positive comments like yours. Please continue being an awesome customer for an awesome electric company. Published on April 11, 2018
Great in summer horrible in winter.
Response: Thank you Rebecca for your feedback it's greatly appreciated. We do apologize you have experience this issue with your usage. More times during the winter a lot of customers experience high usage due to temperatures fluctuating some days the weather is mild where less usage is being consumed in the home, versus on days where the temperatures go down in the teens causing heaters to kick on & making the heaters work hard & possibly run all night to keep the house warm. When this happens the weather outside has a lot to deal with what the home is consuming. For example the weather could be 30 degrees outside while your thermostat is set at 76, That is a 36 degree difference that the heater has to go against in order to heat the home & how well insulated the home is. During spring/summer times the weather outside is mild causing low usage. Keep in mind there might be days during the summer time that temperatures might reach 115 degrees or more causing the AC to run all day especially between 3-7 pm during the hottest time of the day,once the sun goes down temps will decrease cooling the home. Published on April 11, 2018
I really like the ease of pay and customer service has been great. Will recommend to all my friends and family. Makes tracking and electric usage a breeze!! Thanks
Response: James you are truly a valued customer!!! Our goal is to make electricity easier to ensure customer satisfaction and it appears we have met that goal and will continue to give the best service we can in order to keep getting such AWESOME feedback!!!!! Published on April 11, 2018
I’m happy with my service
Response: One of our main goals is to keep our customers satisfied while providing the simplest, most affordable option when purchasing power, and we are so thrilled you are happy with your service!! Thanks for the great review Aleisha!! :) Published on April 11, 2018
you are good in customer service
Response: Thank you very much for that fantastic review! Providing you with quality customer service is our pride! If you have any suggestions on something we can improve please call us at 1-888-963-9363, we will be happy to hear it! :) Published on April 11, 2018
Love my services
Response: Thank you for the great feedback Ann! We will continue to provide excellent service as you continue to be an EXCELLENT customer!! :-) :-) Published on April 11, 2018
