Very easy payment with the new system
Response: Easy and convenient electricity is what we're all about! Thank you Duane for your positive feedback. Published on April 11, 2018
Their rates are reasonable. They provide alternative options to ensure you are never without service. It’s fast and easy to sign up with service same day. Online access to account is great.
Response: You got it! Reasonable rates, alternative options and fast and easy sign up! Thank you for acknowledging the services that we work hard to provide to great customers like you. You are appreciated!!! :-) Published on April 11, 2018
Never an issue with service. We save money and the Customer Care Reps are always friendly and helpful!
Response: Payless Power!!! Its all in the name. We want to save you money and provide the best service. Those two qualities are hard to find in business these days. Thank you for the positive feedback and motivation. You are a loyal customer and very much appreciated! :-) Published on April 11, 2018
I don’t understand wy if I don’t rest and sleep at home every day ,the amount it’s the same all time
Response: Ariadna, We are sorry to hear that your experiencing this issue please reach out to our customer care dept. at 888-963-9363 so we can go over your usage day by day. Another resource you can use that is helpful to our customer is registering your meter at http://www.smartmetertexas.com this will show in real time what the meter is reporting. We hope this helps! Published on April 11, 2018
Would like to see a monthly statement
Response: Thank you Katrina for the review. Yes we do send monthly statements to your email please reach our customer care dept. at 888-963-9363 so we can set that up for you(: Published on April 11, 2018
Great service updated info everyday and access to pay daily
Response: Thank you Jeanne! We get excited to hear that we are providing an excellent experience for you and all of our customers. :-) Published on April 11, 2018
Love it so easy to manage and no unexpected high electric bills and the online payment option is the best.
Response: Yes! Electricity can be EASY! That is he goal for our company and receiving compliments such as yours helps motivate the team to keep up the great work we're doing. Thank you for being loyal and valuable to Payless Power. Published on April 11, 2018
Luke getting the text messages of usage an balance
Response: Thank you Erica for taking the time on providing this review. We are glad to hear that you enjoy the daily balance alerts, glad we could provide you all the tools needed to make your experience as easy and efficient as possible. Published on April 11, 2018
I will be switching this weekend. When I live alone in a one bedroom, my bill averages $60-$70 tops. With your company, I am paying that within two weeks and I am very conservative with electricity. I don’t even have many appliances and I’m getting charges of $8-$10 for one day. It’s a rip off. I wouldn’t recommend, especially not for long-term use.
Response: Ashley, We are sorry to hear that you are not happy with our service a supervisor will be reaching out shortly to go over your account & discuss ways on saving energy. Published on April 11, 2018
I like the convenience of seeing my balance via email and being able to make a payment right away if needed.
Response: Thank you Martin! We are here to make electricity easy for customers. Happy to see your enjoying the convenience of Payless Power. :-) :-) Published on April 11, 2018
