As soon as my acount is under $35 my daily usage goes from less than $5.00 a day to $8.00. – $10 00. I understand this is a company that help people with bad credit or who cannot afford to put down a deposit for a normal electricity company so we are forced to pay more essentially making us stay in poverty. I also understand that you guys are trying to make your money but I think it’s a little extensive the amount we are being charged after our account reaches an amount under $35. Other than that i havw no problems at all great company I do however think the rates are kind of insane. I went from using $3.45 a day when I was over my $35 minimum to using $10 a day when it was under $35 .
Response: Hi Sarah Thank you so much for providing your feedback it's greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Another way on receiving a discount is when you use more than 17 KWH a day. Published on April 11, 2018
Such an easy way to get your electricity on!
Response: You're absolutely Right!!!! Thank you Natalie for being a valued customer. We will continue to provide excellence and ease of use to our customers. Published on April 11, 2018
Cheaper weekends would be a great idea. But great service overall 🙂
Response: Thank you James we are delighted to serve you! Please see your customer portal for useful savings tips. thank you for being an amazing part of Payless Power! Published on April 11, 2018
This method of paying is so quick and easy! We absolutely love it!
Response: And we love you back Linda! We will continue to provide quick and easy services for our valued customers. ;-) Published on April 11, 2018
Convenient, convenient, convenient. Thanks
Response: Convenience is the KEY!!! When our customers have busy lives and don't need to hassle with their electric company we offer convenience and great customer service to ensure that it is easy to be a part of the Payless team. You're welcome Alicia! :-) Published on April 11, 2018
Wonderful experience. No complaints. Excellent rates.
Response: Thank you Michelle for the amazing review. Thank you for being a wonderful customer(: Published on April 11, 2018
Rates could be lower so that our money goes further.
Response: Appreciate the nice review Shontaye!!! We strive to get the best rates per kilowatt for our customers. We do have the Flex pay discount that gives our customers a 20% discount towards the price per kilowatt if they keep the balance on the account above $35.00. We also offer Auto pay so that the account never goes below $35.00 so they always get the discount and will not be disconnected. The other discount we offer is a cheaper daily fee if the usage is above 17 kilowatts a day. We offer energy saving tips on the website or you can call in to customer care at 888-963-9363. We look forward to making this company work with you in your everyday life and to help you manage your money for the electric bill!! :) Published on April 11, 2018
So easy to use and I love the daily updates. Will continue to use!
Response: YES!!! Please continue to use our service Eileen we are happy to have you as a valued customer and will continue to make the Payless experience easy as pie for you! ;-) Published on April 11, 2018
Good company would recommend to families and friends..
Response: Thank you Irene for the recommendations we love knowing our customers are happy with our service. Thank you for being a great customer(: Published on April 11, 2018
More promotions.
Response: Thank you so much for the great review Charlotte! As a company we are working really hard to provide our customers with competitive prices and the best service in the area! If you have any concern our question you can always call at 1-888-963-9363 we will be have to hear from you :) Published on April 11, 2018
