I like the fact that i can have a nagitive balance and not get disconnected. Thanks for understanding.
Response: Thank you Christian for that lovely review!! We believe that all our customers deserve a chance to be able to have time to pay the bill or set up the deferred payment plan so that they don't get disconnected and have to be with out power for any amount of time! :) Published on April 16, 2018
Love that i can manage my bill.
Response: We make managing your electric EASY!!! Thanks for being a great customer. :-) Published on April 16, 2018
Bill is not consistent
Response: Thank you for your feedback you are are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible Published on April 16, 2018
Easy and affordable
Response: Thank you Josh for your positive feedback! Published on April 16, 2018
It’s a great service
Great service they are vwry nice and they wont turn the lights out
Response: Brandon you made our day with that generous compliment!!! We try very hard to make all our customers happy and we exhaust all our options so that the customers power is never turned off as long as we can help it! :) Published on April 16, 2018
Would not recommend if using service for a low-usage situation. Got service for my storage unit. Didn’t use any energy in 30 days but was charged $25+. Will be changing service ASAP.
Response: Tricia- We do apologize for the negative experience you had using our service. Even if no usage is being reported, you are only being billed daily fees & taxes which could range from $0.75-$0.90 for being on Payless Power platform. Please reach out to our customer care dept. if you have any other questions or concerns at 888-963-9363. Published on April 16, 2018
This is how electric should be! Love this company and their online pay is SO easy and convenient.
Response: Thank you Jeffrey for those awesome reviews!!! We are so happy that the website is user friendly and we love being your electrical provider!!! :) Published on April 16, 2018
Used this company past few years, no problems and always helpful.
Response: Thank you so much Shanda for taking the time to write us a rave review!!! We love to hear that our customer service is helpful to you and that the website is easy to go through! :) Published on April 16, 2018
Yall are scam artists.
Response: Kelly, Thank you for your feedback. We are sorry you had a negative experience with our service. We will be happy to go over this issue with you to independently. Published on April 16, 2018
