thank you looks very good
Response: Thank you Monshe for the feedback it's greatly appreciated! Published on July 13, 2022
Honestly, I love the low 40$ activation fee I spent so much on my home, and I love I can see my usage I’m able to control it better and save money in the long run
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on July 13, 2022
So easy to set up!!
Response: Thank you Jesse for the feedback! Published on July 13, 2022
I would recommend
Response: Thank you so much for your recommendations! Published on July 13, 2022
Great interface to work with!!!
Response: Thank you for being a great customer! Published on July 13, 2022
Easy to connect for temporary connections
Response: Glad we can help, Thank you for choosing Payless Power! Published on July 13, 2022
I would recommend
Response: Thank you for the 5 star review! Published on July 13, 2022
Never have had a connection fee, disappointed. But, if plan saves me the $77, will be with it. Not pleased yet with prepay, but will see. I prefer to pay for services rendered. Again, if saves me money, good. I will review my decision in 12 months.
Response: Hello- Thank you for the feedback it's greatly appreciated. The Initial payment is required as it's to start service & will go towards your usage. We look forward to having you as a new customer! Published on July 12, 2022
Yes this is not a good way to go thru are charging fees that’s freaking ridiculous when I first got them it was great this past year has been money hungry I’m switching my provider I pay almost 300 a month no cool
Response: Your comment states you’re unhappy with the service since the company has changed their policy on payments. We do have options that will help assist you on avoiding that fee. The reason of these changes is all due to inflation that is causing the cost of electricity going up. We did hear out our customers comments and have done changes in order to accommodate with our customers. Please contact us at 888-963-9363 for more information of these changes. Published on July 12, 2022
Im trying to give you the benefit of the doubt im new customer and have applied payment to the service the told me it would be 4-6 hours in this scorching hot weather in the beginning of July and they have said it would take that many hours to turn on I have done Acatia Energy the prepaid plan and they said it would be an hour and an hour it was not understanding why it should take so long to apply the services. Would be extremly happy if go home but would be very dissappointed if I go home and would have to still be in Heat especially since you paid.
Response: Ms Flores- You comments state you are concerned at the amount of time (4 to 6 hours) that you were quoted for your service to be turned on vs what a competitor quoted you (1 hr). It makes perfect sense why you would be concerned at such a discrepancy in this heat . The truth is that all providers follow these same protocols which are laid out by the State. No electric provider has a short cut to quicker service. We all send move-in orders to the State operated agency ERCOT who audits these orders and sends them to your local utility Centerpoint . Centerpoint attempts to complete these requests int he order they are received. We quote 4 to 6 hours because that covers the time it takes for us to receive confirmation back from Centerpoint. It could feasibly be much shorter but in some case it could also take longer. This might occur of your meter could not receive a remote connection signal , a meter installation was required etc. In your case I show that we sent the order at 8:51 AM and your service was active as of 9:49 AM or just under and hour however there does appear to be an issue with the address provided during enrollment. Please note that we feel it’s better to advise customers of average order completion times instead of quoting best case scenario timeframes . If you have any further questions please call us at 888 963 9363. We are here to help. Published on July 09, 2022
