prefer the old updates that listed the daily dollar amount usage ,not just kwh usage
Response: Tony- Thank you for providing your feedback we really appreciate it. Yes our text messages do not show dollar amount,however on the online portal does have the option in viewing your Transaction History. Just click on the account tab, transaction history should appear, once the dates are displayed on the screen to view it in detail to see what exactly the charges were for. Now the transaction history only shows for the past 30 days if you would like a statement for all charges your are more than welcome to call in to our customer care dept. 888-963-9363 to request this statement. Published on April 23, 2018
Easy as clicking a button
Response: And it's that easy!!!! Thanks for your comment Carlos. :-) Published on April 23, 2018
LOVE THIS COMPANY
Response: Thank you so much for the feedback!! Please let us know how we can improve(: Published on April 23, 2018
I just find that it lil expensive for me.were not home all day and still our usage is high
Response: Kimberly thank you for your feedback it's greatly appreciated. We strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. You can also review your usage in real time using smartmetertexas.com. Published on April 23, 2018
Y’all are awesome and affordable
Response: Thank you so much for the great review Janiqua! We are so happy that we can provide you with a quality service and competitive prices! We are so glad that you love your services and we are happy to have customers as excellent as you :) Published on April 23, 2018
This service is terrific! I get daily usage alerts, the price is excellent, I can add money whenever I want. The new interface rocks and I have always experienced excellent customer service. I got texted to death for a minute there when they changed over, but I got really nice “don’t freak out” apologies also. I also keep a good amount (over $50 at all times but usually over $100) credit on the account. Now, there are some rachet people throwing shade about some strange things on the reviews, but I have never had that kind of experience. Try it. Open an account with a good amount, $250 let’s say, and then you can tweak your usage with the daily text. We left the HVAC ON 68F, crap, $4. We remembered to put it on auto 78F, $2. Huge savings, really helpful to see how we use energy. I would recommend Payless to anyone, especially someone on a budget, with irregular income (self employed like myself). You still have to budget, and when you get a big check, pay a big amount and then it lasts for a month or two. I really have had a terrific experience 99.9% of the time, thus far.
Response: Jeremy Thank you so much for this awesome review!! Glad you understand the benefits that we offer in order to better your use on energy. Yes sir you are on the right track to saving the most electricity as possible! We're glad we could provide you all the tools needed to make your experience as easy and efficient!! Thank you for being such a great customer! Published on April 23, 2018
The Online Service Is Convenient.
Response: Glad our service is such a convenience. Published on April 23, 2018
Very easy process. Nice upgrade.
Response: We are so happy that we you like our new upgrades and our team is searching for ways to make your journey with Payless Power more simple and fast! Thank you so much for your excellent review! We appreciate having customers as great as you :) Published on April 23, 2018
i like the new system!
Response: Everyday we keep improving our system and services to give you more tools to make your journey with Payless Power more simple and fast! Thanks for the excellent review and being such a great customer Jamil :) Published on April 23, 2018
Great. Don’t disconnect on weekends
Response: WE SURE DON'T!! Thank you for the great review(: Published on April 23, 2018
