I had enough on my account for four more days. I’m waiting for a call back which is holding me back from my work!. I was charged an adjustment fee for $105 which put me negative with y’all. What the heck I put money on my account every week. I can’t find anything on the web page about an adjustment fee. So now my four children and retired vet will have to do without power when I thought I had four more days to pay. I lose electric by 12 and don’t receive my paycheck for two more days. Man I don’t know what to do
Response: Mr Hunt- Your comments state that you are alarmed because your account was hit with a large adjustment which has made your account susceptible to disconnection. This is definitely a major issue and a supervisor is calling you to discuss. This is related to an issue with a prior payment . The supervisor will go over your options and steps you can take to reverse the adjustment. Published on July 19, 2022
Fast and easy connection
Response: Thank you for sharing your service experience! Published on July 19, 2022
I have been a customer for almost 4 years but I’m struggling so hard to keep a roof over my daughter and myselfheads then to watch 100 dollar payments on electricity last only 3-4 days . I’m on disability and only use an hvac at night so we can sleep otherwise it stays off even in this 105 temperature each day. I call to see if I can get an extension but am informed that even after all the years being a customer and paying with no service interruptions I do not qualify. I’ve sold basically everything I own to keep the electricity on. I guess we’ll be homeless on the streets really soon. Everyone is a shark seeking to devour your life and wallet these days without any remorse or human empathy besides empty words. I don’t recommend this company since loyalty and years of service mean nothing.
Response: Ms Drake- Your comments state that you try to limit the use of your AC due to the cost and are struggling to keep up with your charges . This type of situation would affect anyone so your reaction is completely understandable . First off, please take all necessary precautions to avoid heat related health issues. You should not turn off your AC if its 105 degrees. We do work closely with the state to avoid disconnections during heat advisories and have payment arrangement options available to many customers. There are also state programs that can assist as well. Please visit www.texasutilityhelp.com Published on July 19, 2022
quick easy and a life saver. I hope this helps me manage usage better.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on July 19, 2022
So far good as a new customer.
Response: We look forward to having you as a new customer! Published on July 19, 2022
I love that they’re so easy
Response: Thank you for sharing your service experience! Published on July 19, 2022
Works great, and good way to know where your money is going
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on July 19, 2022
Very simple !! Thank you
Response: Thank you for the feedback it's greatly appreciated! Published on July 19, 2022
Pretty easy but very expensive light
Response: Thank you Andrea for the feedback it's greatly appreciated! Published on July 19, 2022
Is there a program to help pay electric bill? I am on fixed budget from Social Security check. I have been trying to use electricity the least possible and summer heat is on. I don’t know how much longer I can keep up with bill. I was paying 9.5 cents per kwt and with you is 14.5 cents per kwt aprox.
Response: Ms. De la Rosa- Thank you for your comments. Many Texas residents are in your same situation regardless of the electric company they use due to the wholesale cost of electricity and record temperatures. There are programs to help. You can call 211 on your cell phone for a list of programs and also visit texasutilityhelp.com . The State of Texas has received $50,000,000 from the federal government to aid low income households with their energy bills. A supervisor will contact you to discuss. 888 963 9363 Published on July 19, 2022
