Good job. Thank you
Response: Thank you for the 5 star review! Published on July 26, 2022
Very user friendly site!!
Response: Glad we can make the online portal easy as possible! Published on July 26, 2022
Pretty easy to set up the service
Response: Thank you Carlos for sharing your service experience! Published on July 26, 2022
Thanks for the service
Response: Thank you for being a great customer! Published on July 26, 2022
Good customer service
Response: Thank you Jordan for the feedback it's greatly appreciated! Published on July 26, 2022
It’s easy quick
Response: Thank you for sharing your service experience! Published on July 26, 2022
Good Job. I like your thinking. Getting paid up front to eliminate rif raffs.
Response: Thank you for the 5 star review! Published on July 26, 2022
Misled. Never was informed about the reality of the power prepay service. Heart patient. Stand to lose all food and sweat in This Texas heat.
Response: Mr. Dilocker- Your comments state that when you enrolled online you were not aware of the nature of prepaid service. You have a medical condition and are concerned about being disconnected due to health and other important reasons. Disconnection due to non-payment is a big deal any time of the year but especially now so you concerns are absolutely understandable. That is why we offer a number of options for customers to avoid disconnection. The best way is to enroll in autopay. This would prevent the possibility of disconnection and also exempt you from minimum payment fees. We also offer same day account protections and deferred payment plans. Lastly we will never issue a disconnection for non-payment on any customer account before 12:00 noon . As long a you can bring your account positive or make an arrangement request before noon you will never an interruption of service. A supervisor will contact you to send out a critical care/ chronic condition application. 888 963 9363. Published on July 22, 2022
Centerpoint is the worst carrier that I’ve had for electricity and I’ve lived in multiple states and countries. I’ve had more consistent power in Iraq. There has been two outages this month alone and we’re only 2/3 through it. They have slow response times to outages and are incredibly inaccurate when giving estimated repair times. These 4 and 5 star reviews have to be fake or employees because there is no plausible way that a company with so many outages in a short span of time could muster a happy customer base.
Response: Mr Ashley- Your comments show frustration with your local power utility, Centerpoint Energy. Out responses are a big deal and a very understandable cause for concern. While we do serve customers in the Centerpoint footprint, our Company and website are unaffiliated. You can direct your feed back to Centerpoint’s corporate office here: Corporate Office: 713-207-1111 Published on July 22, 2022
I think the extra charge for not adding what you feel someone should have in their account I’d really inconsiderate inconvenient and stupid
Response: Hello- Your comments show that you are unhappy with the minimum payment fee. Please note that Payless Power has listened to its customers and reduced the fee from $9.95 to $4.95 for payments under $75.00. We also have an option that will allow you to make smaller payments without the fee. Call us at 888 963 9363 or visit your My Account Customer Portal to enroll in autopay. This is a convenient way to avoid the fees, make smaller payments and reduce the chances of a service interruption . Published on July 22, 2022
