LOVE THIS COMPANY
Response: Thank you so much for the feedback!! Please let us know how we can improve(: Published on April 23, 2018
I just find that it lil expensive for me.were not home all day and still our usage is high
Response: Kimberly thank you for your feedback it's greatly appreciated. We strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. You can also review your usage in real time using smartmetertexas.com. Published on April 23, 2018
Y’all are awesome and affordable
Response: Thank you so much for the great review Janiqua! We are so happy that we can provide you with a quality service and competitive prices! We are so glad that you love your services and we are happy to have customers as excellent as you :) Published on April 23, 2018
This service is terrific! I get daily usage alerts, the price is excellent, I can add money whenever I want. The new interface rocks and I have always experienced excellent customer service. I got texted to death for a minute there when they changed over, but I got really nice “don’t freak out” apologies also. I also keep a good amount (over $50 at all times but usually over $100) credit on the account. Now, there are some rachet people throwing shade about some strange things on the reviews, but I have never had that kind of experience. Try it. Open an account with a good amount, $250 let’s say, and then you can tweak your usage with the daily text. We left the HVAC ON 68F, crap, $4. We remembered to put it on auto 78F, $2. Huge savings, really helpful to see how we use energy. I would recommend Payless to anyone, especially someone on a budget, with irregular income (self employed like myself). You still have to budget, and when you get a big check, pay a big amount and then it lasts for a month or two. I really have had a terrific experience 99.9% of the time, thus far.
Response: Jeremy Thank you so much for this awesome review!! Glad you understand the benefits that we offer in order to better your use on energy. Yes sir you are on the right track to saving the most electricity as possible! We're glad we could provide you all the tools needed to make your experience as easy and efficient!! Thank you for being such a great customer! Published on April 23, 2018
The Online Service Is Convenient.
Response: Glad our service is such a convenience. Published on April 23, 2018
Very easy process. Nice upgrade.
Response: We are so happy that we you like our new upgrades and our team is searching for ways to make your journey with Payless Power more simple and fast! Thank you so much for your excellent review! We appreciate having customers as great as you :) Published on April 23, 2018
i like the new system!
Response: Everyday we keep improving our system and services to give you more tools to make your journey with Payless Power more simple and fast! Thanks for the excellent review and being such a great customer Jamil :) Published on April 23, 2018
Great. Don’t disconnect on weekends
Response: WE SURE DON'T!! Thank you for the great review(: Published on April 23, 2018
Easy to make payments and like the daily messages about my balance
Response: Stay being the AWESOME customer that you are Cory! And we will continue to provide the best customer service experience. Thank you! Published on April 23, 2018
Very good service!
Response: We are happy to provide great service to our great employees like you Garret!. :-) Published on April 23, 2018
