I do not recommend this company at all,I only had it for less than a week and I have spent 20$ a day its just crazy,too much money it is unbelievable.
Response: Ms Hernandez- Your review says that you have only been with us a week but you’re shocked by home much you are being charged daily . What you are experiencing is not unusual for customers new to daily billing. The truth is that with this being the hottest time of the year , you will likely use more power now than any other time of the year. You consumption is quite high and the benefit of daily billing is that you do have an opportunity to try to make adjustments. That’s hard when its been as hot as it’s been but you at least have an opportunity to stay within your budget . if you had post-paid service its too late by the time you get the bill. A supervisor is reaching out go over with billing and service options with you. Please note that when your balance is negative, you must make a payment no later than noon to avoid the possibility of a service interruption. 888 963 9363 Published on August 03, 2022
I dont understand why if im enrolled in auto pay and I go to make additional payments on my account why it has to be 75 dollars or more not to incur the 4.95 fee????
Response: Ms Harris- Your comments ask why you would incur the $4.95 minimum usage fee if you are enrolled in autopay. First, let me thank you for enrolling in autopay. This is the best way to utilize your Payless Power service. You can make auto-payments as low as $40 and not be charged the fee. You are also correct that if your process a manual payment of less than $75 that a $4.95 fee. We attempt to encourage customers to make larger payments as it reduces the need for as many payments and helps us keep our cost and rates down. If you have additional questions please call us at 888 963 9363 or email us through your My Account Portal. Published on August 03, 2022
Horrible horrible horrible this company don’t care about us people literally, I just looked at my July statement and when I tell you the price I paid for these prepaid lights is beyond the amount I pay for a regular bill like this company have no leniency at all seriously and it’s sad , I have my thermostat set at 74 everyday and especially with these extremely hot temperatures it’s so hot that my central unit is pulling and blowing it hot air literally light bill for July was $385 like really
Response: Ms Daniels- Your comments state that you feel that Payless Power does not care about people and that even though your AC is set to 74 its blows hot air. You feel like you’ve been charged an outrageous amount and more that postpaid service. When its as hot as it’s been this summer its very easy to feel that way and understandable too. There is little break from the heat. But contrary to how it may seem. Payless Power does indeed care about its customers and the community. The thing that you mentioned that is most concerning is your AC. You may need your landlord or an HVAC professional to take a look at it and check for refrigerant gas . If its low on gas then it will cost you extra money. The other thing to consider is that AC units are not designed to regulate temperatures more that 28 degrees from the inside and outside . So if its 104 outside the coolest a perfectly functioning AC could manage would be 76. There are other factors that would contribute such as your windows, shade and insulation . The bottom lime though is that if your AC was set to 74 in July it would run almost 24 hours a day without cooling your place to the extent you wanted. We sent you a monthly statement of usage and payments yesterday. This is also available through your My Account Portal. Please review it and you will see that your charges were far less than it seemed. If you have further questions call us at 8888 963 9363. You can also audit your usage independently at www. Smartmetertexas.com. Registration information is also available in your MyAccount Portal. Published on August 03, 2022
Meh, sometimes the fastest option isn’t the best option. They Can get you out of a bind, but most likely will put uou back in one. A hotter one.
Response: Mr Urias- Your comments state that while you were satisfied with your service connection, you have not been as satisfied since. We do understand the impact of daily billing on customers, particularly this summer with inflation and record temperatures. Bearing that in mind frustrations are understandable. Still, we would like to learn more about your experience . A supervisor will contact you to discuss. 888 963 9363 Published on August 03, 2022
It’s not 4.95 you liars it’s 12 I’m sick of my heart and gone to emergency because of this dam light company
Response: Ms. Duran- Your comments seem to express concern regarding the minimum usage fee. This is in fact $4.95 and if you log into your My Account Portal you can see this included in a breakdown of itemized charges. A supervisor will reach out to learn more about your experience and get clarification on your issue. 888 963 9363. Published on August 03, 2022
ABSOLUTELY THE WORSR LIGHT COMPANY IVE EVER EXPERIENCED I PAID MY BILL AT 1pm on Wednesday my light didnt come back on until 8:40am the next day i was stuck in the dark with a sick baby with covid the worst experience of my life I would never recommend this company to anyone the ruined my whole week and DID NOT CARE THEY DID NOTHING AND I WAS STILL BILLED FOR EVEN THOUGH I HAD NO POWER ZERO STARS
Response: Ms Jones – You review states that you made a payment to reconnect your service but the power didn’t come back on until the next day. While this was happening you were battling covid and also had a sick baby. This is a major situation and I can’t imagine how difficult it must have been . Our records show that there was an issue with Centerpoint that prevent ed some of the customer we serve in there are a from getting reconnected in a timely fashion. This affected many customers across all electric companies. In fact, you would have experienced similar delays regardless of if you were with another company at that time. Still. After reviewing the account I think we could have done more to communicate with you . A supervisor will each out to discuss what we will do to make it right. Published on August 03, 2022
You turned my lights off as soon as I paid the bill and my account was still positive.
Response: Ms Waldron- Your review states that Payless Power disconnected your service even though you had already made a payment. That’s is a very impactful situation and it clear why you would be upset. Please note that per our daily text and email communications , in order to avoid a possible interruption of service you must post your payment by noon. Other wise a disconnection order can go out before your payment posts to the account even though that’s real time . A review of the timestamps on your account shows that the disconnection order was sent much earlier and completed prior to the payment. Please call us at 888 963 9363 and we can review the timing with you . 888 963 9363 Published on August 03, 2022
price gouging. Still charging me and I changed com
Response: Ms Suarez- Your comments state that you fee like you are being price gouged and you are still being charged even though you changed companies. Our records show that at the time of your review you had not switched away due to a switch-hold. You were able to reach us today to pay this off. Nearly every resident in Texas has seen their charges increase as a result of record electric demand. The intense hear this summer started early and continued non stop through July. I also see that you were a variable rate customer. This can result in escalating rates but we have fixed rate plans that are among the cheapest in Texas. Call us at 888 963 9363 for more info . Published on August 03, 2022
Easy payment online
Response: Thank you Benito, Glad we can make the online portal easy to use & navigate! Published on July 28, 2022
very easy to use user portal
Response: Thank you Shane for the feedback it's greatly appreciated! Published on July 28, 2022
