I wish i could give 0 stars. Customer service is horrible. No people skills at all. All they say is they’re sorry and they cant do anything. They don’t have their info straight. When did the rates change!?!?!?! I wasn’t notified. Funny they changed at summer time. Price gouging at it’s finest. Will be looking for a different provider if Payless Power doesn’t get they’re act together or provide good rates. Other companies have better deals.
Response: Jose - thank you for your comments. We are glad that you've taken time to share your thoughts. This is an important step in being able to provide the best service possible. Our records show that we haven't spoken to you in close to a month so please call us at 888-963-9363 and we can go over your charges in detail. We can also show you how to verify your usage. A feature we have added that you can take advantage is the Flex Pay discount. Maintain a positive balance of just $35 and we will reward you with a discount. The discount is presently 2.6 cents off per kilowatt hour, which is a 20% savings off of our standard rate! 20% savings plus giving yourself a cushion against disconnection by simply maintaining a $35 balance is a win/win! Call us at 888-963-9363 for more details.
Payless power is a true power provider of electricity with prepaid account which does not ask you for credit check or advance deposit of huge amount.
I have been using it as my primary power provider since one and half years.
Go with Payless power ……
Response: Abdul - thank you for your business over the last year and a half. It is our honor to serve!
Awesome! Love getting a daily text of what I am spend. Sometimes not always it’s a game to see how low I can get my daily bill. I can pay 20 dollars or 120 whatever I have to do to keep my power on and when your broke that helps a lot. Thank you Payless Power you are awesome! I have no complaints.
Response: Apollo - thank you so much for sharing your story. We are thrilled that you are seeing all of the intended benefits!
Very satisfied !!!
Response: Cristina - we are proud to serve your household. Thank you for the opportunity!
I received horrific service from XXXXXX on 06/14/2017. She needs customer service training. Gave one star, because that’s the minimum allowed.
Response: Charlotte, thank you for your comments. We take this type of feedback very seriously and will review the call for any improvement opportunities.
Last year Payless power was wonderful I told a lot of people about Payless power this year there charging me more per kWh you would think for being a customer they would give you a good rate this year I wouldn’t recommend Payless power when I find a good rate I will change unless Payless power takes care of there customers
Response: John, thank you for sharing your feelings about our service. We always want to hear how we are doing in our customer's eyes, even when if the review is not stellar. It is true that you were paying a slightly cheaper rate back in 2015 when your service began. The rates have increased a bit since then because wholesale costs in Texas have increased. Even though the rates changed, we also eliminated all minimum usage fees and reduced the daily customer fee from .$50 per day to $.33 per day. The reduction in fees, especially in months with lower usage, can result in big savings. A feature we have added that you can take advantage is the Flex Pay discount. Maintain a positive balance of just $35 and we will reward you with a discount. The discount is presently 2.6 cents off per kilowatt hour, which is a 20% savings off of our standard rate! 20% savings plus giving yourself a cushion against disconnection by simply maintaining a $35 balance is a win/win! Call us at 888-963-9363 for more details.
Easy and convenient. Two words not normally associated with power companies and their customer service. I love it!
Response: Justin - Payless Power has two words for you... Thank You!!!!
I am extremely happy and satisfied with your service. This is the first time in twenty years that I feel like I have control over my electric spending. The only thing that could ever be better would be to own my own windmill lol. Keep up the fantastic work and thank you!
Response: Madeline - we're happy we've helped you to post pone your windmill purchase! Thanks for giving us a shot!
I’m so sick of payless power. They know that people signing up with them have no other option than prepaid and they start off with one rate and then Jack it up. I am doing everything in my power to switch companies because I do not feel like they are charging fair prices or that they care about me as a customer. Signing up with them may be someone’s only option but if you have a choice then don’t do it it ends up costing you so much more than normal electric service. Again very disappointed with the company and customer service as I have tried to call them and resolve my issues but was instead talked down to
Response: Hello - we regret to hear that you feel you have been billed unfairly. We take this feedback very seriously and would be very happy to cover any concerns you may have. We can also provide you with methods that will allow you to verify your usage independently. Just call us at 888-963-9363 and we can go over everything with you.
Awesome and fast service! Lowest electric I’ve ever had! Even in hot Texas summer’s!!!
Response: Lillie - we are so glad that you are with us! Summer is here again and we will do our best to make it as comfortable as possible in the Texas heat!
