Great Great thank you very much Muy bueno muchas gracias
Response: Thank you so much for being a great customer! Published on August 09, 2022
The system is good.
Response: Thank you for sharing your service experience! Published on August 09, 2022
This is the WORST electrical company I have ever contracted with in my life. It does not give customers ANY time and shut off your power if your account credit was depleted to 0. Even in the hottest time of the summer, when it’s 102F outside. I have never worked with a company that has requested you to put money in your account before the service even starts.
Response: Hello- Your comments state that you are upset because you are given no warning or time to prevent disconnection and that you’ve never worked with a company that requires you to pre-pay for your service. This could be the root of the problem . Payless Power is a pre-paid service provider so this can be a shock if you’ve never had pre-aid service before. . I do see that you enrolled in the service only recently and did so online so you may have missed some important details. Let me explain how pre-paid service works. You have one of, if not the lowest rates available in your area. You do have to load funds on your account in advance. We send you a text or email daily showing how much power you used and how much you have left. This is not a service where you will just get a bill in the mail once per month and then have 15 days to pay it. Its more like a toll tag… you add funds and daily charges are deducted from your balance . You just have to maintain at least a penny on your account to have service. If you forget and let the balance fall under $0.00 you can log on to your MyAccount Portal or call the automated phone system or call before noon during business hours to speak to a live agent and request either a same day account protection or deferred payment plan . Disconnections never go out prior to noon. Please reach out at 888 963 9363 for more tips on how best to use your service. Published on August 09, 2022
Scammer. Stay away. Initially the say fixed rate based on Kwh usage but later they adds many miscellaneous charge I never saw with any other energy provider. Scam! Scam! Scam!
Response: Mr Singh- I am not able to locate an account for you by your name or email address. Since I cannot locate your account to address your concerns about your specific plan, I will discuss our general product offering . We are a pre-paid company and currently do not charge any of these types of fees; assistance fee for calling a live agent, fee for making a credit card payment , late fee, reconnection fee, disconnection fee. Those types of fees are very common through the industry but you are not being charged for any of them. Although it may not feel this way to you, Payless Power has fewer fees that most other electric providers in Texas … pre-paid or post-paid. We do have the following fees… a daily customer charge that includes your first 17 KWH of power. We also charge a minimum payment fee of $4.95 for payments under $75. The good news is the fee can be avoided by either making a payment of $75 or greater or by making smaller payments via autopay . We are definitely not “scammers” and would like to get more information about your concerns. Call us at 888 963 9363 so we can learn more. Published on August 09, 2022
Y’all greedy mf, I have trust issues. Y’all turnt my service off yesterday it -$3 and today I wake to something dumb. -$13 y’all must be stupid. My child and I in the heat and y’all charging more kw while the lights off.
Response: Ms Bradbury- Your comments state that you are upset because you are continuing to be billed even though you are disconnected. Not having power is a serious issue, especially with a child in the home so it makes sense why you are unhappy . Please understand that our billing runs two days in arrears so charges applied to your account on 8/4/22 were actually from 8/2/22. Call us at 888 963 9363 and we can go over your billing timeline with you. Published on August 09, 2022
The kilowatts per hour are two high at $.22 per kilowatt the average data usage is $32 a day that is outrageous I was paying like $280 a week prepaid never in my life have I paid so much on prepaid something Has to be done to lower the kilowatts per hour it seems like every time I look they go higher and higher And they take advantage because we really don’t have a choice one of these prepaid light companies have to take a stand lower their kilowatts per hour and see how many people go run to them and companies like Payless will suffer and be forced to lower the kilowatts per hour there’s nothing Payless about this company I changed companies within three weeks outrageous
Response: Mr Garcia - Your comments state that you feel the kilowatt price for your power is too and that you feel Payless Power should make changes with its prices. You are correct that electricity prices are up in Texas however this is something affecting all electric providers… not just pre-paid companies and certainly not just Payless Power. Payless Power actually offers one of the least expensive rates in your area . However the cost of natural gas which is what the majority of the power plants in Texas uses to generate electricity has been extremely high all year and this results in higher electricity costs from all companies. The other factor is that you live in a high usage residence and this summer has been historically hot . That’s a difficult combination for consumers and sadly this will follow you from company to company until the weather cools down this fall. But we are here as an option should you return and do offer some of the lowest rate available with no deposit or credit check required. Published on August 09, 2022
I’m getting a service fee charged constantly on my account for no reason can it please stop doing that
Response: You review that’s you are being charged fees daily for no reason and requesting that this stop. Fees can be very impactful if you don’t understand how they work so it makes total sense that you have concerns. You plan comes with a daily customer charge of $2.92 per day. This incudes up to the first 17KWH of electricity per day at no extra charge. In June, a minimum payment fee of $4.95 was set up to apply for payments under $75. I do see that you make sever a payments of around $20 each multiple times per month. This will add up. Call us at 888 963 9363 and we can go over options to help you get to the point that you can make larger payments to avoid the fee. You can also avoid the fee and make smaller payments by enrolling in autopay. Published on August 09, 2022
Love the timely messages so I can add money to my account before it runs out. Everyone I have worked with over the phone are really helpful and know what they are doing as well.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on August 08, 2022
Filling out the information was quick and easy to do
Response: Glad we can make your enrollment process easy as possible! Published on August 08, 2022
so far so good; liking service and ease of payment very well.
Response: Thank you for rating us! We are proud to meet your expectations. Published on August 08, 2022
