Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Reseñas de los clientes de Payless Power
Transparencia, tarifas bajas todos los días y atención al cliente receptiva
La gente opta por Payless Power en Texas por su compromiso con la flexibilidad, la transparencia y la asequibilidad. A diferencia de los proveedores tradicionales, Payless Power también ofrece planes de electricidad de prepago que permiten a los consumidores controlar su consumo y sus gastos. Con opciones que no incluyen contratos a largo plazo ni comprobaciones de crédito, los clientes aprecian la libertad de gestionar su consumo de energía según su presupuesto y sus necesidades. Hay una opción de plan adecuada para cada tejano.
Además, la dedicación de Payless Power al servicio al cliente la distingue. Desde la sencilla gestión de cuentas en línea hasta una asistencia receptiva, los usuarios experimentan la comodidad en cada paso. Junto con tarifas competitivas y herramientas innovadoras para la gestión de la energía, Payless Power se perfila como la opción preferida de los tejanos que buscan soluciones eléctricas fiables y accesibles. Lee algunas de las opiniones recientes de clientes pasados y presentes de Payless Power.
After we made a payment y’all still cut them off
Response: Hi Mieshia, Thank you for sharing your experience. We understand how frustrating it can be to make a payment and still see a service interruption—that’s definitely not the outcome anyone wants. We hear your concern and want to clarify how the timing of payments affects service status. When payments are received after 12:00 p.m., the disconnection process has already begun, and unfortunately, we’re unable to stop it at that point. However, once your payment is processed, a reconnection order is sent immediately, and services are typically restored within two hours. We know timing can be tricky, and we’re here to help make things smoother moving forward. If you ever need assistance with payment scheduling or reminders, we’d be happy to explore options that work best for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 a.m. to 5:00 p.m. with any other questions or concerns you may have. Published on September 11, 2025
After we made a payment y’all still cut them off
Response: Hi Mieshia, Thank you for sharing your experience. We understand how frustrating it can be to make a payment and still see a service interruption—that’s definitely not the outcome anyone wants. We hear your concern and want to clarify how the timing of payments affects service status. When payments are received after 12:00 p.m., the disconnection process has already begun, and unfortunately, we’re unable to stop it at that point. However, once your payment is processed, a reconnection order is sent immediately, and services are typically restored within two hours. We know timing can be tricky, and we’re here to help make things smoother moving forward. If you ever need assistance with payment scheduling or reminders, we’d be happy to explore options that work best for you. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 a.m. to 5:00 p.m. with any other questions or concerns you may have. Published on September 11, 2025
Me gusta que es rápido la coneccion pero demasiado caro 80 dolares no me dura ni 4 días la teng0 por necesidad pero es muy cara
Yall need to be get peoples power back on quicker whenever they make a payment, I know i should have payed sooner but now my apartment is very hot and i need the AC back on. Im disappointed that i just made a payment and my service is off.
Response: Hi Ian, Thank you for taking the time to share your feedback. We understand how frustrating it can be to make a payment and still be without power—especially when your apartment is uncomfortably hot and you're relying on your AC. We hear your concern and want to clarify how the reconnection process works. Once your payment is received, we immediately send a reconnection order to the Transmission and Distribution Service Provider (TDSP). Typically, they’re able to restore service within two hours, depending on their current workload. In some cases, if the meter can’t receive the reconnection signal remotely, the TDSP may need to dispatch a technician to restore service manually. This can result in additional delays, but it’s part of ensuring your service is safely and properly restored. We appreciate your patience, Ian, and we’re here if you need any help following up on your reconnection status. Published on September 05, 2025
Prices are ridiculous and summer months seen too triple. Always want to sign contact which is no better
Response: Hi Derrick, Thanks for sharing your thoughts with us. We understand your concerns about pricing and contract options, especially during the summer months. When temperatures rise, it’s common for energy usage to increase as systems work harder to keep things cool. This can sometimes make seasonal costs feel even more noticeable. We know that can be frustrating, and we’re always looking for ways to help customers manage those changes more effectively. We also hear your feedback about contracts. While they’re designed to offer stability and service continuity, we recognize they’re not the right fit for everyone. We’d be happy to take a closer look at your current setup and see if there’s a better option available for you. Your experience matters, and we’re here to help however we can. Published on July 22, 2025
I dislike that the text messages for the account balance are often delayed, which provides the customer with an inaccurate reading. Then, when they do come, you are possibly about to be disconnected, which is not good for me. Please fix that for your valued customer… This is a ongoing issue for the past year.
Response: Hi Sherry, Thank you for sharing your experience. We understand how important timely account balance updates are, especially when they impact your ability to stay connected. It’s clear that the delay in text notifications has caused ongoing frustration, and that’s not the experience we want for you. We’ve listened closely to your feedback and recognize how this issue affects your peace of mind. Your concern about receiving alerts too late—sometimes right before a potential disconnection—is valid and deserves attention. To move forward, we’re actively reviewing the timing and reliability of our messaging system to ensure it better supports our customers. We’re also exploring ways to improve how and when balance updates are sent, so they reflect your account status more accurately and promptly. Your voice matters, Sherry, and we appreciate you bringing this to light. Published on July 22, 2025
I need an explanation on why it’s charging me alot
Response: Hi Ashley, Thanks for reaching out with your question. I understand you're noticing higher charges than usual, and I can see why that would raise concerns. In many cases, an increase in usage—especially during hotter months—can lead to higher charges. When temperatures rise, systems like air conditioning tend to work harder and run longer, which can significantly impact overall usage and costs. We’d be happy to take a closer look at your account to confirm if this is the case for you and walk through the details together. Please reach out to us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on July 18, 2025
.everthing is good
Response: Hi Mauricio, Thank you for taking the time to share your thoughts with us. It’s great to hear that everything met your expectations! We truly value your feedback—it helps us understand what’s working well and where we can continue to deliver a great experience. Published on July 17, 2025
Website is senior citizen friendly and unable to locate payment tab easily. Please update & make more user friendly.
Response: Hi Scott, Thanks for sharing your experience with us. We’ve listened to your feedback about the difficulty in locating the payment tab on our website. It makes sense that a site should be easy to navigate—especially for senior users who value simplicity and clarity. You’ve brought up an important point that we take seriously. Published on July 01, 2025
Ok no hidden fees that’s hard to believe I had $118.00 yesterday after depositing $100. Shows 3.67 for yesterday but left remaining at $111. I’m never sure what I’m being charged. Becoming very dissatisfied
Response: We value your input, Tamara. Please keep in mind Payless Power charges two days arrears. You can see the average daily use for the past three bills as well to give you an estimate of how much you are spending per day. As the weather heats up our usage can increase even when it does not seem that anything has changed in the home. You can view a breakdown of your usage at smartmetertexas.com to see when you are using the most electricity. Please let us know if there is anything we can assist you with by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 09, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
