Not sure how the balance thing works if it gets below 0$ but the account tells me how many days I have left
Carlicia S.
in Humble
Publicado el August 22, 2025
Response: Hi Carlicia,
Thank you for sharing your thoughts! It sounds like you're trying to understand how the balance and disconnection process works, especially when your account dips below $0.00. That’s a really important question, and I’m glad you brought it up.
You're absolutely right—when your account balance gets low, the system will show approximately how many days are left before a potential disconnection. This gives you a clear window to take action. If a payment is made before 12 PM on the same day your account goes negative, you can avoid any service interruptions.
We want to make sure this process feels straightforward and manageable for you. If you have any questions or concerns please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. We are here to help with any questions you may have about our pre-paid service. Published on August 22, 2025
Good service overall
Karina G.
in Laredo
Published on August 21, 2025
Response: Hi Karina,
Thank you for sharing your thoughts with us! We’re glad to hear you had a good experience overall. It means a lot that you took the time to let us know. We’re committed to making every interaction a great one! Published on August 21, 2025
Great customer service and support would recommend to family and friends
Geneva L.
in Breckenridge
Published on August 21, 2025
Response: Hi Geneva,
Thank you so much for sharing your experience! It’s wonderful to hear that our customer service and support made a positive impression. We truly value your recommendation to family and friends—that kind of trust means everything to us. Published on August 21, 2025
Great customer service and support would recommend to family and friends
Geneva L.
in Breckenridge
Published on August 21, 2025
Response: Hi Geneva,
Thank you so much for sharing your experience! It’s wonderful to hear that our customer service and support made a positive impression. We truly value your recommendation to family and friends—that kind of trust means everything to us. Published on August 21, 2025
Thank you! Would recommend
Latoya T.
in Texas City
Published on August 21, 2025
Response: Hi Latoya,
Thank you so much for your kind words and recommendation! We’re thrilled to hear that your experience was a positive one.
It means a lot to us that you took the time to share your feedback. We’re always listening closely to what our customers have to say, and knowing that you’d recommend us tells us we’re on the right track. Published on August 21, 2025
Very easy to access
Maria O.
in Missouri City
Published on August 20, 2025
Response: Hi Maria,
Thank you for sharing your experience with us. It’s great to hear that you found our service very easy to access — that kind of convenience is exactly what we aim to provide.
We understand how important it is for things to work smoothly, especially when you're trying to get something done quickly. Your feedback reassures us that we're on the right track, and it helps us continue improving the experience for everyone. Published on August 20, 2025
Super easy to do
Lisa H.
in Houston
Published on August 20, 2025
Response: Hi Lisa,
Thank you for sharing your experience! It’s great to hear that the process felt super easy for you. We’re always listening closely to feedback like yours because it helps us understand what’s working well for our customers.
Ease and simplicity are exactly what we aim for, so knowing that it came through in your experience means a lot. Published on August 20, 2025
Nice low starting rate to get service when you need it the most. It’s so hot outside and my electric company wouldn’t let me extend my bill for my overdue bill, so I had to switch to Payless, and now, I’m paying less!!!
Brian H.
in Sweetwater
Published on August 19, 2025
Response: Hi Brian,
Thank you for sharing your experience! We hear you—when the heat is relentless and options feel limited, having access to reliable service at a fair rate can make a big difference. It’s great to know that switching to Payless helped ease the pressure and gave you the support you needed right when it mattered most.
We’re committed to making energy more accessible, especially during tough times, and your story is a powerful reminder of why that matters. Published on August 19, 2025
I got recommended this place and turned out to be a mistake. I was paying almost 300 a month for light,they charge 19c per kWh. I was going to switch my light and ask an order of disconnect on Wednesday,well they disconnected my light on a SATURDAY and when I was calling they would not answer. I got left over the weekend without light ,imagine all the food that got wasted and I had to throw away. NEVER again well I be getting this light, I still have $40 in my account and that went to the trash as well . Do not get this light they overcharge and $25 only last for a day or two if lucky
Viridiana V.
in McAllen texas
Published on August 19, 2025
Response: Hi Viridiana,
Thank you for sharing your experience. We understand how frustrating it must have been to be without electricity over the weekend, especially with the impact it had on your food and home. That’s a difficult situation, and we appreciate you taking the time to let us know.
We hear your concerns about the timing of the disconnection and the cost of electricity. Our rates are usage-based, which means your bill reflects how much electricity you consume. For transparency and control, we encourage customers to compare available electricity plans at PowerToChoose.org, where you can find options that best suit your household’s needs.
To better understand your billing and usage, you can register at SmartMeterTexas.com for a detailed breakdown of your electricity consumption. This can help clarify how your charges are calculated and identify patterns that may be affecting your monthly costs.
If you ever need to reach us outside of business hours, we’re available via email at paylesspower.com/contact-us. We’re here to help and want to make sure you have the support you need.
Thank you again for your feedback, Viridiana. We’re committed to improving and hope you find a solution that works best for you. Published on August 19, 2025
Easy fast and dependable ready to go !
Priscilla A.
in Portland
Published on August 18, 2025
Response: Hi Priscilla,
Thank you for sharing your experience! It’s great to hear that you found our service easy, fast, and dependable—just what we aim for. We understand how important it is to have things ready to go when you need them, and we’re glad we could deliver that for you. Published on August 18, 2025