Their a rip off I had the apartment wrong They told me they could not do anything . They switched my neighbors light over seeing the name was different and told me I owe oncor and I lost all the money I put on the account and not only that they send me updates on my money being used . Like I’m using the light but they would switch them to the right address . This is crazy
Audrey L.
in Temple
Publicado el June 20, 2025
Response: Hi Audrey,
Thank you for sharing your experience. We understand how frustrating it must be to feel like your concerns weren’t addressed, especially when it involves something as essential as your electricity service.
It sounds like there was a mix-up with the service address and account setup, which understandably caused confusion and concern—especially when updates were being sent that didn’t reflect your actual usage. We hear you, and we want to help make this right.
While we’re unable to discuss account-specific details here, our team is committed to resolving issues like this quickly and clearly. If you haven’t already, please reach out to us directly so we can take a closer look at your account and work toward a solution. You can contact us during business hours, or if it’s after hours, you can still reach us through our contact page at https://paylesspower.com/contact-us/, and we’ll follow up as soon as possible.
We appreciate your feedback, Audrey. Published on June 20, 2025
Easy set up, no issues with payment.
Cory A.
in Iowa Park
Published on June 20, 2025
Response: Hi Cory,
Thank you for taking the time to share your experience! We’re glad to hear that the setup was easy and that everything went smoothly with your payment. That kind of seamless experience is exactly what we aim for.
It’s great to know things worked well for you—your feedback helps us understand what’s working and where we can continue to deliver that level of service. Published on June 20, 2025
Wonderful at working with you and great service cheap and reliable
Lionel M.
in Fort Worth
Published on June 20, 2025
Response: Hi Lionel,
Thank you so much for taking the time to share your experience with us! It’s great to hear that you found our service both reliable and affordable—that’s exactly what we strive for.
We truly value the opportunity to work with you and are glad the process felt smooth and supportive. Your feedback reinforces our commitment to delivering consistent, high-quality service that meets our customers’ needs. Published on June 20, 2025
Great go to service for single individual living.
Castiderra C.
in Lacy Lakeview
Published on June 20, 2025
Response: Hi Castiderra,
Thank you for sharing your experience with us! We hear you—and it’s wonderful to know that our service has become a reliable part of your routine as a single individual.
It’s clear that convenience and dependability matter to you, and we’re glad to be a part of making daily life a little easier. Your feedback reinforces the importance of what we do and motivates us to keep delivering the kind of service that fits seamlessly into your lifestyle. Published on June 20, 2025
Easy, fast and convenient
Sandra S.
in Houston
Published on June 19, 2025
Response: Hi Sandra,
Thank you for sharing your experience with us! We’re so glad to hear that you found the process easy, fast, and convenient.
It’s always rewarding to know when our efforts to streamline the experience are making a real difference. Your feedback reinforces what we strive for every day—providing a service that respects your time and delivers value without hassle. Published on June 19, 2025
Thtnak you for a great service
Silvia A.
in Mckinney
Published on June 19, 2025
Response: Hi Silvia,
Thank you so much for taking the time to share your experience! It’s wonderful to hear that you received great service—that kind of feedback means a lot to us.
We truly value your support and are always looking for ways to make each interaction just as positive. Published on June 19, 2025
I love being able to see what we are spending on electric every day. It’s easier for me to come up with $20 here and there compared to a shocking $400 or $500 at the end of the month because we didn’t control our usage. I love I can get a text every day to see where we are in usage and I can click a link and make a payment right then and there. I don’t have to jump through hoops to get to payment screen.
Michelle H.
in Rosharon
Published on June 19, 2025
Response: Hi Michelle,
Thank you so much for sharing your experience! It’s great to hear how the daily usage updates and easy payment options are making a real difference for you.
Being able to track your electric spending in real time and manage it in smaller, more manageable amounts is such a smart approach. It’s clear that having that level of visibility and control helps you stay on top of your budget without the stress of a large bill at the end of the month.
We’re glad the daily text alerts and direct payment links are working well for you—those features were designed exactly for that kind of convenience. Your feedback reinforces how valuable these tools are in helping customers stay informed and in control. Published on June 19, 2025
Very easy setup, reasonable rate and convient app.
TIMOTHY R.
in Waco
Published on June 19, 2025
Response: Hi Timothy,
Thank you for sharing your experience! It’s great to hear that the setup was very easy, the rate felt reasonable, and the website added convenience to your process. That kind of feedback really helps us understand what’s working well for our customers. Published on June 19, 2025
It’s easier for me to do prepaid electricity
Tiffany B.
in Balch Springs
Published on June 19, 2025
Response: Hi Tiffany,
Thank you for sharing your thoughts. We hear you—convenience is key, and it’s clear that prepaid electricity works better for your lifestyle.
It makes sense that having more control and flexibility over your usage and payments can be a big advantage. Everyone’s needs are different, and finding what fits best is important.
We appreciate you taking the time to let us know what works for you. Published on June 19, 2025
Good customer service
Jonte J.
in Houston
Published on June 18, 2025
Response: Hi Jonte,
Thank you for taking the time to share your experience. We hear your feedback and truly appreciate you highlighting the good customer service you received.
It’s always encouraging to know when our team’s efforts make a positive impact. Your recognition reinforces our commitment to delivering attentive and helpful service to every customer. Published on June 18, 2025