I AM OUTRAGED THAT SOME SORT OF SECURITY HOOD HAS BEEN PLACED ON MY ACCOUNT WITH ZERO EXPLANATION GIVEN TO ME AND ABSOLUTELY NO ONE AVAILABLE FROM FRIDAY NIGHT TO MONDAY MORNING!?! I AM SUFFERING IN THE HEAT DESPERATELY TRYING TO PAY MY BILL TO RESTORE SERVICE AND IT SIMPLY WILL NOT ALLOW ME TO DO SO NOR GIVE ME THE ABILITY TO GET ANY HELP OR INFORMATION!!! EVEN THE EMAIL SERVICE IS RESTRICTED TO DAYTIME HOURS AND NO EMERGENCY LINE AVAILABLE. UNBELIEVABLE. UNACCEPTABLE. SOMEONE PLEASE HELP ME!
Response: Thank you for taking the time to reach about this important matter, Mark. We understand how vital it is for our customers to make payments to their account balances, as well as to be able to receive assistance for any account issues when they need it. Customers may experience payment issues when inputting incorrect card information. Please make sure that the card number, expiration, CVV, and billing address associated with the card are inputted correctly. If there are five or more declined payment attempts made within a 24-hour time period, our system will put a payment lock on your account for a full 24-hours. You can either use the MoneyGram service to make a payment by using our receive code 14715, or waiting until the lock lifts to try again. While our live representatives are only available Monday through Friday from 9AM to 5PM, we do offer after-hour email support during these time frames: 5:00 PM to 9:00 PM Monday through Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday If you have any further questions, please contact us at 1-888-963-9363 Published on April 15, 2025
Love this company.
Response: Thank you for choosing to be a Payless Power customer! Published on April 14, 2025
It’s way better then TXU I’m so thankful I find this light company.
Response: Thank you for rating and reviewing Payless Power! We are proud to stand above the competition. Published on April 14, 2025
I love it was too easy
Response: Thank you for rating our services! Published on April 14, 2025
excellent service love it cant wiat to lower my kw
Response: Thank you for giving Payless Power a high rating! Published on April 14, 2025
I like paying as I go instead of a surprise bill at the end of the month. And they still have extensions, in case you get in to a real bind. Loving the service.
Response: We appreciate you for giving us a high rating and review! Payless Power is proud to provide you with affordable and reliable prepaid services. Published on April 14, 2025
Good electricity, easy to get easy to pay. Very good customer service.
Response: Payless Power is proud to provide you with electricity services you can rely on! Published on April 14, 2025
Payless is the company you need to get they the best
Response: Thank you for your high rating! Published on April 14, 2025
Love it! Love the text messages everyday updating on balance!
Response: Thank you for taking the time to rate and review our services! Published on April 14, 2025
Worst service ever. No customer service after 5 is ridiculous for working customers.
Response: Thank you for taking the time to reach out to us about this issue, Faron. We understand how vital it is for our customers to get assistance with their services when they need it most, and how frustrating it can be when a live representative is not available over the phone. Please keep in mind that we have 24/7 automated assistance for making payments, setting payment arrangements and so on available through the My Account Portal at paylesspower.com or through our automated phone system. We provide after hours email support, which is available until 9PM Monday through Friday. It is also available from 9AM through 5PM on Saturday, and from 11AM to 8PM on Sunday. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on April 10, 2025
