It is good customer service
Joseph V.
in Odessa
Publicado el January 02, 2026
Response: Hi Joseph, thank you for sharing your thoughts with us! It’s great to hear that you experienced good customer service. We truly value feedback like yours because it helps us understand what’s working well. Published on January 02, 2026
I really like the convenience of the pay as you go. It makes it easier for me to pay my bill instead of having one huge bill. I really like Payless power! It’s convenient and it helps to know how much electricity I am consuming everyday.
Ladelle B.
in Ringgold
Published on December 28, 2025
Response: Thank you so much for sharing your experience! We’re thrilled to hear that our pay-as-you-go plan makes things easier for you and helps you stay on top of your energy usage. Convenience and transparency are exactly what we aim to provide, so it’s great to know it’s working for you.
We truly appreciate your support and look forward to continuing to serve you! Published on December 28, 2025
Mejorar la tarifa
ERNESTO R.
in Katy
Published on December 23, 2025
I moved in and needed electric ASAP. I was sleeping in the floor with two little kids throw blankets layered in like 5 layers of cold testing to keep warm. They had my light in Monday morning. I did have to sleep like that all weekend but since then I’ve had no problems. Should probably try to look towards opening a weekend line though.
Alyssa U.
in Ennis
Published on December 17, 2025
Response: Hi Alyssa,
Thank you for sharing your experience with us. Moving in and needing electricity right away can be stressful, especially with little ones and cold weather. It’s great to hear that once your service was connected, everything has been running smoothly.
We appreciate your suggestion about weekend availability—it’s an important point. While we don’t currently have a weekend phone line, we do offer after-hours email assistance during extended times: Monday–Friday from 5:00 PM to 9:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 8:00 PM. You can reach us anytime through our contact page https://paylesspower.com/contact-us/, and our team monitors those messages closely to help as quickly as possible. Published on December 17, 2025
Bien poco a poco le voy entendiendo como. Usar todo
Francis B.
in Mckinney
Published on December 16, 2025
Bien poco a poco le voy entendiendo como. Usar todo
Francis B.
in Mckinney
Published on December 16, 2025
A good company, easy to make payments.
SANJUANITA R.
in Palmhurst
Published on December 16, 2025
Response: Hi Sanjuanita,
Thank you for sharing your thoughts with us! It’s great to hear that you find our company reliable and that making payments has been easy for you. We truly value feedback like yours because it helps us understand what’s working well for our customers. Published on December 16, 2025
When will my lights be turned on
Johnathon T.
in Diboll
Published on December 01, 2025
Response: Hi Johnathon,
I understand how important it is for you to know when your lights will be turned on. Starting new service typically takes about 4–6 hours for the Transmission and Distribution Service Provider to complete the process. If this is a reconnection for an already established service, it’s usually done within 2 hours.
To make sure everything moves as quickly as possible, you can confirm that your account setup is complete and there are no pending requirements. If everything is in order, your service should be activated within the expected timeframe. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on December 01, 2025
Very easy enrollment
Travis R.
in Rockwall
Published on November 24, 2025
Response: Hi Travis, Thank you for sharing your experience! It’s great to hear that the enrollment process felt easy for you—that’s exactly what we aim for. Your feedback confirms that our efforts to make things straightforward are working, and that means a lot to us. Published on November 24, 2025
So far so good much better rates than previous company
Johnnie K.
in Runge
Published on November 24, 2025
Response: Hi Johnnie,
Thank you for sharing your experience with us! It’s great to hear that our rates are working out better for you compared to your previous company. We understand how important it is to find a plan that fits your needs and budget, and we’re glad we could provide that value. Published on November 24, 2025