It was easy to get started I was just informed of this pay as you go convient
Valorie C.
in Paris
Publicado el November 24, 2025
Response: Hi Valorie,
Thank you for sharing your experience! It’s great to hear that getting started was easy for you—that’s exactly what we aim for. The pay-as-you-go option is designed to make things even more convenient, so I’m glad you were informed about it. Published on November 24, 2025
K/w is outrages right now
Kyle H.
in Midland - Su
Published on November 17, 2025
Response: Hi Kyle,
Thank you for sharing your concern. I understand how frustrating it can be when power issues disrupt your day, and it’s important to have clear information during these situations. Outages are typically managed by your Transmission and Distribution Service Provider (TDSP), so I recommend checking their outage map or contacting them directly for the most accurate details and estimated restoration times. If you need help finding your TDSP or their contact information, let us know by reaching out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on November 17, 2025
Very straightforward process from start to finish. Busy Mom’s appreciate that so much.
Christine O.
in Paris
Published on November 06, 2025
Response: Hi Christine,
Thank you for sharing your experience! It’s great to hear that the process felt straightforward from start to finish—that’s exactly what we aim for. We know how valuable time is, especially for busy moms, and we’re thrilled that our approach helped make things easier for you. Published on November 06, 2025
Still wish you would go to post pay billing.
Bobb S.
in Waco
Published on November 04, 2025
Response: Hi Bobb,
Thank you for sharing your thoughts with us. I hear that moving to post-pay billing is something that matters to you, and I understand why that flexibility could make managing payments easier. We appreciate you bringing this up because it helps us see what’s most important to our customers.
Right now, our system is designed for pre-pay billing, but we’re always reviewing feedback like yours when considering future updates. I’ll make sure your suggestion is passed along to the team that evaluates billing options. In the meantime, if you’d like, we can walk you through ways to make the current process as convenient as possible—such as setting up auto-pay or reminders. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM to discuss your options. Published on November 04, 2025
Buen servicio y atentos, gracias!
Perla E.
in Kemah
Published on October 30, 2025
Me gustaría recibir mi recibo fisico a mi domicilio
Juanita S.
in Waco
Published on October 30, 2025
its ok…………
Charles T.
in Corpus Christi
Published on October 28, 2025
Response: Hi Charles,
Thank you for sharing your thoughts with us. We understand that your experience was just “okay,” and we’d really like the opportunity to learn more about what could have made it better for you.
Your feedback is important, and we’re here to help with any questions or concerns you may have. Please feel free to reach out to our Customer Care Team at 1-888-963-9363, Monday through Friday between 9:00 AM and 5:00 PM. We’d love to hear more and work toward a solution that better meets your expectations. Published on October 28, 2025
Expensive, but my only choice since I don’t have SS credit history
Francisco S.
in Houston
Published on October 27, 2025
Response: Hi Francisco,
Thank you for sharing your experience. We understand that navigating energy options without a traditional credit history can feel limiting, and we hear your concern about pricing.
While rates can vary, we strive to offer competitive plans that are accessible to a wide range of customers. If you're ever interested in comparing options, https://www.powertochoose.org is a helpful resource where you can see how our plans stack up against others in the market.
We're here to support you and make sure you feel confident in your energy choices. If you have any questions or would like help reviewing available plans, we’d be happy to assist. Don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on October 27, 2025
K/w is outrages right now
Kyle H.
in Midland - Su
Published on October 21, 2025
Response: Hi Kyle,
Thank you for sharing your thoughts. We hear your concern about the current kWh rates and understand how important it is to feel confident in the value you're receiving. Energy pricing can fluctuate due to various market factors, and we know that can be frustrating.
We want to make sure you have all the tools to make the best decision for your needs. That’s why we encourage customers to explore options at PowerToChoose.org, where you can compare our rates with other providers transparently.
If you’d like help reviewing your current plan or exploring alternatives that might better suit your usage, we’re here to assist. Feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on October 21, 2025
More variety on the package like a cheaper one
Mahogany M.
in Spring
Published on October 21, 2025
Response: Hi Mahogany,
Thank you for sharing your thoughts with us. We hear your interest in having more variety in our packages, especially options that are more budget-friendly. It’s clear that finding a plan that fits your needs and your budget is important to you.
We understand that every customer’s situation is unique, and that’s why we offer competitive rates that can be compared with other providers at PowerToChoose.org. This site is a great resource for exploring different plans and finding one that aligns with your preferences.
We’re always looking for ways to improve, and feedback like yours helps us explore new possibilities. If you’d like help navigating your options or have questions about specific plans, we’re here to support you. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on October 21, 2025