Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
More variety on the package like a cheaper one
Response: Hi Mahogany, Thank you for sharing your thoughts with us. We hear your interest in having more variety in our packages, especially options that are more budget-friendly. It’s clear that finding a plan that fits your needs and your budget is important to you. We understand that every customer’s situation is unique, and that’s why we offer competitive rates that can be compared with other providers at PowerToChoose.org. This site is a great resource for exploring different plans and finding one that aligns with your preferences. We’re always looking for ways to improve, and feedback like yours helps us explore new possibilities. If you’d like help navigating your options or have questions about specific plans, we’re here to support you. Please don't hesitate to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on October 21, 2025
Its pretty good it still seems expensive I just started working and its hard at this time for me but I work from home and need to have lights until I start getting paid
Response: Hi Stephanie, Thank you for sharing your experience with us. It’s great to hear that you find our service pretty good, especially as you're starting a new chapter working from home. That transition can definitely come with its own set of challenges, especially when budgeting is tight. We understand how important it is to have reliable electricity while you're getting settled into your new role. That’s why we work hard to offer competitive pricing, which you can compare with other providers at PowerToChoose.org. It’s a helpful resource for finding the best fit for your needs and budget. If you ever want help reviewing your plan or exploring options that might better suit your current situation, we’re here to help. Just reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’d be happy to walk through it with you. Published on September 30, 2025
Just beginning we will see $50 covered me since the 15th we will see if I save more money paying to go
Response: Hi Raven, Thank you for sharing your experience with us. It sounds like you're just getting started and keeping a close eye on how things unfold — that’s a smart approach. We hear you on the initial $50 coverage since the 15th, and it’s great that you’re already thinking ahead about potential savings. Many customers find that as they continue, the value becomes even clearer, especially when they track usage and benefits over time. If you ever have questions or want help reviewing your account to make sure you're getting the most out of it, we're here and happy to assist. Published on September 23, 2025
AWESOME EXPERIENCE
Response: Hi Jacqueline, Thank you so much for sharing your thoughts—what a joy to hear you had an awesome experience! We’re always listening closely to what our customers say, and your feedback truly energizes our team. It’s clear that something about your visit stood out in a great way, and we’re thrilled to know it made a positive impact. We recognize how important it is to feel valued and supported, and your experience tells us we’re on the right track. Published on September 19, 2025
The inability to pay less than $20 and inability to use more than one form of payment using the website or the phone system is the reason that I have not and will not renew my contract with this company. As well, your customer service hours of M – F 9am to 5pm is ridiculously limiting. Thanks but goodbye.
Response: Hi Levern, Thank you for taking the time to share your feedback. We understand how important it is to have flexibility when managing your payments, and we hear your concerns about the $20.00 minimum payment requirement. We recognize that this limitation can feel restrictive, especially when you're trying to stay on top of your account in a way that works best for you. Your input helps us better understand how our policies impact our customers, and it's something we take seriously as we continue to improve our services. While our current system does require a minimum payment of $20.00, we’re always evaluating ways to make our platform more user-friendly and adaptable to different financial situations. If you ever need assistance outside of our regular customer care hours (Monday–Friday, 9 AM to 5 PM), you can reach us anytime through https://paylesspower.com/contact-us/, where we offer additional support options. We appreciate your time with us, Levern, and wish you all the best moving forward. If circumstances change, we’d be glad to welcome you back with improved tools and support. Published on July 28, 2025
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Response: Hi James, Thank you for taking the time to leave a review. We noticed your message, and while it was a bit unclear, we understand that a 3-star rating usually means there’s room for improvement. We truly value your feedback and want to make sure your experience reflects the quality we aim to deliver. If there’s something specific that didn’t meet your expectations—whether it was the service, product, or something else—we’d really appreciate the opportunity to understand more. Your input helps us grow, and we’re here to make things right or better moving forward. Published on July 08, 2025
My bill has been almost twice the amount it’s previously been for the last couple of months and I’m on a fixed income
Response: Hi Kizzie, Thank you for reaching out and sharing your concerns. I understand you've seen your bill nearly double over the past couple of months, and that can be especially tough when you're on a fixed income. It’s completely reasonable to be concerned when your usual budget no longer covers what it used to. With the recent heat waves, many customers have experienced higher usage due to increased air conditioning needs, which can significantly impact energy bills—even if your habits haven’t changed much. We’d love to take a closer look at your account to see exactly what’s contributing to the increase. There may also be programs or tools available to help manage your usage or make your bills more predictable moving forward. Please don’t hesitate to reach out to us at 1-888-963-9363—we’re here to help you find the best path forward. Published on July 01, 2025
First week, we’ll see
Response: Hi Randy, Thanks for sharing your initial thoughts with us. We hear you—it’s still early days, and we understand that first impressions matter. It’s completely fair to take time to see how things unfold, and we appreciate you giving us the opportunity to be part of your experience. Your feedback, even at this early stage, helps us stay focused on delivering the quality and service you expect. Published on June 17, 2025
Easy process but cost too much
Response: Thank you for your review, Meteka. We are glad that you found the process easy to set up a new pre-paid account. Payless Power offers competitive rates on all of our pre-paid plans. You can visit www.powertochoose.org and review facts sheets to compare plans and prices. Please let us know if you have any questions or concerns by reaching out to us at 1-888-963-9363 during standard business hours Monday - Friday 9:00 AM to 5:00 PM. Published on June 09, 2025
usage rate is too high
Response: Thank you, Nakisha, for taking the time to give us your feedback on this important matter. Payless Power knows that understanding your billing is important for your services. Keep in mind, we charge customers based on the amount of electricity they consume, and the more use the more they will be charged. You can always see this amount via the daily messaging we send for your billing. If you have any further questions or concerns, feel free to contact us at 1-888-963-9363. Published on May 27, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
