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Payless Power Introduces New User-Friendly Automated Voice Response System to Elevate Customer Satisfaction

Payless Power Introduces New User-Friendly Automated Voice Response System to Elevate Customer Satisfaction 2/2/2012 New system can be accessed 365 days a year, 24 hours per day for customer information

FORT WORTH, TX – February 2, 2012 – Payless Power, a leading no deposit electric company in Texas, has introduced a new automated voice response system to better assist customers and provide faster, more convenient service.

According to Brandon Young, a principal in Payless Power, the new automated voice response system was needed to manage the tremendous call volume for the Texas electric company’s prepaid electricity and standard electricity.

“We have experienced a huge increase of customers seeking an easy, affordable solution to obtaining no deposit electricity in Texas. Other than our website, reaching us by telephone is the primary source for information and to activate service. The new automated phone system lets us better manage the call volume and get people the help they need quicker,” explains Young, noting the new automated voice response system was officially launched February 1 with fantastic results.

The automated voice response system can be accessed 365 days a year and 24 hours per day by calling 1-866-963-9353 or any of Payless Power’s toll free numbers. The automated voice response system can detect the caller’s telephone number and if the number is matched to an account profile, then all that is needed to access the system is the billing address zip code on the account.

After verification is obtained, the system provides the customer critical information about their account, including:

Since 2005, Payless Power has been helping people in Texas stay connected, regardless of income or credit history. As a family-owned business, and not a giant electric company, Payless Power takes great pride in serving its customers with care and respect. Its prepaid and traditional electricity plans are designed to meet the needs of your lifestyle and budget:

Payless Power’s no deposit electricity program in Texas is called SmarTricity with Flex Pay:

For the convenience of end-of-month billing, sign up for Payless Power’s standard electric service in Texas, available April 1, with no money down and no deposit (requires approved credit or use of smart meter):

For more information about Payless Power’s prepaid electric service in Texas, call 866-963-9353 or go to www.paylesspower.com.

About Payless Power

Payless Power was formed in 2004 and licensed by the Texas Public Utilities Commission as a licensed REP or Retail Electricity Provider. The company is locally owned and operated in Fort Worth, Texas and has many local employees. Since 2005, Payless Power has been helping people stay connected, regardless of income or credit history. As a family-owned business, and not a giant electric company, we take great pride in serving our customers with care and respect. Our prepaid electricity plans are designed to meet the needs of your lifestyle and budget.

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