We know that a loss of power causes a disruption to your life and we want to help you get power restored as quickly as possible. Please note that Payless Power will NEVER be the source of your loss of power and is unable to restore or reconnect your electricity service, but we are happy to answer your questions and point you in the right direction. You can reach us toll-free at 1-866-963-9353.
To report outages, downed wires or damage to your electric meter, you’ll need to contact your local Transmission and Distribution Utility (TDU, that’s the company that takes care of the poles and wires in your area). Be sure to program their number into your cell phone before severe weather strikes. If you’re not sure which company serves your area, look on the first page of your electric bill or click this link to see a map.
AEP TEXAS CENTRAL: 1-866-223-8508
AEP TEXAS NORTH: 1-866-223-8508
CENTERPOINT ENERGY: 1-800-332-7143
ONCOR (formerly TXU Electric Delivery): 1-888-313-4747
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Response: Thank you Rhonda. We are happy that we were able to help!
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