Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Easy to use but very over priced
Response: Thank you for the review. Payless Power does offer ways on saving on your bill. Please reach out to our customer care dept. at 888-963-9363 for more ways to save(: Published on August 06, 2018
I HAVE NEVER HAD A PREPAID SERVICE TO DISCONNECT ME DAILY. THIS HAS BEEN THE WORSE EXPERIENCE EVER. I’VE ADDED MONEY IT GIVES ME A POSITIVE BALANCE OF $30.00 AND WITHIN HOURS IM AT NEGATIVE, I THINK THE SERVICE YOU PROVIDE IS UNACCEPPTABLE AND IT REALLY ISNT HELPING THE CUSTOMER AT ALL. I HAVE A PROBLEM THAT EVERYTIME IM ONLINE ADDING MONEY THE MINIMUM CHANGES WITH A DISCONNECTION FEE ADDED. THIS IS NOT AFFORDABLE IT TURNS OUT TO COST MORE THEN A MONTHLY PAYMENT. PAYLESS POWER HAS TO DO BETTER NO WONDER THE CALL QUEUE IS 102 PEOPLE BEFORE ME EVERYTIME. A PREPAID SERVICE WITH A SWITCH HOLD AND 150 TO GET TAKEN OFF!!! EXTREMELY DISSATISFIED CUSTOMER
Response: Thank you for your inquiry. We apologize for the inconvenience, a Supervisor will be contacting you. Please keep in mind that anytime services are disconnected & reconnected we require the negative balance + $35 from the $35 payment a $25 reconnection will be deducted. I do show on your account the minimum payment is not being met therefore causing your balance to fall back to a negative balance once the $25 reconnection fee is charged. Published on August 02, 2018
I don’t like my daily cost, it was times i was barely at home and my daily cost was the same. I felt it was unfair.. I actually pay attention to what i have on in my house, and its unfair at times.
Response: We are regretful to hear that you do not feel you are being billed fairly. The most important thing to bear in mind is that temperatures increased significantly in North Texas the past few weeks. This can result in drastic changes in your daily usage even if you do not touch your thermostat. The hotter it is outside the longer and harder your AC will have run to compensate. Call us at 888-963-9363 and we can go over the details with you and also show how you can confirm your meter reads at http://www.smartmetertexas.com. Published on August 02, 2018
My only issue with the company is the rates. I switched from another prepaid company for which I was a customer for 3 yrs whom failed to transfer my service as requested which caused a bunch of other issues. Regardless – my electric bills through Payless Power are honestly outrageous. I did expect some increase as my new residence is bigger – however my bills have quadrupled. Reviewed my bills and the amount I am paying for service is higher than was expected. Even on days I got the discount – this was typically over-ridden by the daily “one time charge” of approximately $1 a day. I like the communications, the website is great for me to see everything in one place, etc. I paid less for a month of service through my apartment complex (this was due to my service not being connected by other provider) than I do through your company. I would have expected my bill from them to have been the higher bill since they most likely bill at a higher rate and include a $50 charge just for that since they don’t want you going through them. My bill through Payless Power has at minimum been double that cost.
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate.Call us at 888-963-9363 and we can go over the details with you and also show how you can confirm your meter reads at http://www.smartmetertexas.com. Published on August 02, 2018
just starting service
Response: Welcome Brandon! Happy to have you as a new customer of Payless Power(: Published on August 02, 2018
Rates are crazy high
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Published on August 02, 2018
The bill just keeps getting ridiculously high…I’ve had this company for years and I’d never had this issue untill a few months back now…time to switch!
Response: Thank you for providing your feedback it’s greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. Another way on receiving a discount is when you use more than 17 KWH a day. You can also register with smartmetertexas.com this will break your usage down to 15 min intervals allowing you to see between what hours of the day usage is being reported the most, This can be very helpful especially during the summertime once mild temperatures start, you will see a decrease in your usage. Please reach out to our customer care dept at 888-963-9363 if you have any questions or concerns. Published on August 02, 2018
“Experience the Payless Power difference” The only difference I have experienced is receiving the worst customer service experience in the Utilty industry. I do not recommend this company to anyone. There are better rates and better customer service. They do not value customers and only charge fees to profit money. They also keep deleting my reviews. We’ll see if this review is posted.
Response: Thank you Precious for the feedback we really do take the feedback into consideration and we apologize for the experience you're having with our service. I do see a review from the ends of june inquiry your issue & a manager did address the issues you were experiencing in a detailed format to resolve the problem. If you did not receive it I could resend it or you are more than welcome to reach out to our customer care dept at 888-963-9363 to get the information that was provided from the manager. Published on August 02, 2018
Great the process was super easy I really enjoyed signing up
Response: Thank you so much for your review! We are glad you are a satisfied customer we appreciate having you with Payless Power Thank you for being a loyal customer! Published on August 01, 2018
The payment process was very easy. Have yet to see use the actual electric services but soon.
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on August 01, 2018
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
