Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
Don’t like the fact next day is gone went from using $7 a day to 13 for some reason and cannot talk to a customer service representative when you call
Response: We appreciate you for taking the time to leave us your feedback, Sonja. Payless Power understands you have some concerns with your recent billing, as well as the importance of attempting to contact us when you need it. Customers are billed based on the amount of electricity they consume, and if more is used they may see a larger charge. Customers will typically consumer more electricity during the summer and winter times with the usage of air and heating units for their respective seasons. You can always review your billing via the My Account Portal at paylesspower.com as it will break down what charges you receive on each of your bills. In regards to reaching a live representative, you can contact us at 1-888-963-9363 We have Customer Care Representatives available Monday through Friday from 9:00 AM to 5:00 PM We offer after hours email support at [email protected] with these hours: 5:00 PM to 9:00 PM Monday through Friday 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Published on February 14, 2025
Please fix your online login ASAP. It either says page not found or fraud prevention.
Response: Hello Charles, and thank you for reaching out to us for this issue. Payless Power understands how important it is for customers like you to access their accounts via the My Account Portal, and we know it can be concerns you may have when you are not able to access your account. To assist you with this issue, we will have a supervisor reach out to you. Published on February 12, 2025
You guys take to much money. I won’t be with this company much longer and customer service sucks
Response: Thank you for taking the time to leave your feedback on this matter, Jovanie. We understand that you have concerns with your current billing and charges, and know it can be frustrating if you don’t understand why you would receive these charges. Payless Power bills customers based on the amount of electricity they used, and if more electricity is used the higher the billing will be. A breakdown of your billing and the charges applied to it can always be reviewed via the My Account Portal at paylesspower.com If you need any further assistance on this, or any other matter, feel free to contact us at 1-888-963-9363 Published on February 10, 2025
You guys take to much money. I won’t be with this company much longer and customer service sucks
Response: Thank you for taking the time to leave your feedback on this matter, Jovanie. We understand that you have concerns with your current billing and charges, and know it can be frustrating if you don't understand why you would receive these charges. Payless Power bills customers based on the amount of electricity they used, and if more electricity is used the higher the billing will be. A breakdown of your billing and the charges applied to it can always be reviewed via the My Account Portal at paylesspower.com If you need any further assistance on this, or any other matter, feel free to contact us at 1-888-963-9363 Published on February 10, 2025
I’m paying up to almost 12 dollars a day this is crazy seriously. I’m so not happy or satisfied with this company
Response: Hi Carmen, thank you for contacting us about this matter, Carmen. We understand you have concerns with the recent charges you have been receiving, and know that higher billing may be frustrating. Payless Power customers have access to a breakdown of their billing through the My Account Portal at paylesspower.com There, you can see what charges were applied to your billing. If you have any further questions with regards to this or any other concerns, you can reach us at 1-888-963-9363 Published on February 07, 2025
I wish There was better education on the browser. It seems that I always get an error of fraud saying that I have out on my end. The agent never explained it will help me go through the correct way.
Response: Thank you for taking the time to leave us with your feedback, Queara. Payless Power recognizes how crucial it is for customers to access their accounts via the My Account Portal, and we want to assist you with this issue. If you are receiving an error advising you of a “Blocked for Fraud Prevention”, then we recommend that you go to the privacy settings of your web browser and clear the stored cache and cookie data it saves. If you need further assistance with this matter, or anything else, please reach out to us at 1-888-963-9363 Published on February 06, 2025
I wish There was better education on the browser. It seems that I always get an error of fraud saying that I have out on my end. The agent never explained it will help me go through the correct way.
Response: Thank you for taking the time to leave us with your feedback, Queara. Payless Power recognizes how crucial it is for customers to access their accounts via the My Account Portal, and we want to assist you with this issue. If you are receiving an error advising you of a "Blocked for Fraud Prevention", then we recommend that you go to the privacy settings of your web browser and clear the stored cache and cookie data it saves. If you need further assistance with this matter, or anything else, please reach out to us at 1-888-963-9363 Published on February 06, 2025
Too expensive!!!
Response: Thank you for reaching out to us about this issue, L'Ernesto. We see you have concerns with the current cost of your electricity services, and know why that would be frustrating. Customers can always review the billing they receive, as well as a breakdown of their charges on the My Account Portal at paylesspower.com If you need further assistance, please reach out to us at 1-888-963-9363 Published on February 06, 2025
This company is knowingly stealing from my family I’ve asked my rate be honored and still can’t get a response but then get emails asking me my experience with customer support when there was none.
Response: Thank you for reaching out to Payless Power for this issue, Santos. We understand that you are experiencing issues with your services and your rate. It's understandable how this can be frustrating, especially if you need assistance. We will have a manager reach out to help you. Published on February 05, 2025
This company is knowingly stealing from my family I’ve asked my rate be honored and still can’t get a response but then get emails asking me my experience with customer support when there was none.
Response: Thank you for reaching out to Payless Power for this issue, Santos. We understand that you are experiencing issues with your services and your rate. It's understandable how this can be frustrating, especially if you need assistance. We will have a manager reach out to help you. Published on February 05, 2025
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
