Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
I keep getting charged on my credit card for $20 every time I put money on my card and this is an unauthorized payment I don’t know anybody with the service and when I called the number to pay less power the guy yelled at me and told me that there’s nothing he can do because he’s in sales with starting a new service he recommended I call back tomorrow during business hours I pleaded to him to just help me tell me something about the company or anything I said I don’t know how to get this to stop charging my account because it’s Fraud and I want to file A report he said to call the police but when I called the police they said I have to call the merchant to cancel the payments which I’m trying to do he continued to yell at me to say there’s only three people on the floor and then I would need to call back tomorrow I asked to speak to a supervisor and he said he was the supervisor which I find it hard to believe I asked him to stop talking to me like I was an idiot and he chuckled and just told me to call back tomorrow during business hours of customer serviceI don’t have this company but I sure don’t want to if they’re going to let unauthorized payment slide and not help me at all
Response: We apologize for the experience. We would advise that you report the charges to your bank or card company immediately. Please contact us, for anymore questions or concerns at 888-963-9363 our customer service hours are Mon-Fri 8am-6pm Saturdays 9am-5pm CST. Published on April 02, 2020
Prices change everyday an goes up everytime
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. Please contact us via email at [email protected] or via phone at 888-963-9363. Published on March 30, 2020
69.00 was suppose to last a month and lasted 14 days
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on March 25, 2020
Y’all are awful you don’t help people when they are not able to pay even when you have a disabled person in your home you went on the rates you don’t offer the discounts anymore Imy looking to go to TXU.
Response: Thank you Margaret for commenting. We do apologize for the experience. We here at Payless Power want you to know that your family’s health and safety are our primary concern. At present, disconnections have been halted until 3/27/2020 by the Public Utility Commission. A supervisor will contact you shortly to provide more detailed information. Published on March 25, 2020
Have already switched. Had this company for two years and the price was great paid less than a dollar a day. However now I would get charged roughly 2.88 for 2 kw of power a day. Nearly 3 times as much. I wouldn’t be home for days at a time but still got charged the same wether I would use 1kw or 17kw. Also no longer receive a discount for having $35 or more in the account. Switched and hoping my next company doesn’t do the same thing.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on March 10, 2020
Its was all going great until I realized they had taken 300 bucks in 64 days for a reoccurring fee that I was not informed of….how the hell is my usage around 2 to 3 bucks an that fee EVERYDAY is 3 almost 4 Bucks. more then my …yall should be ashamed…DONT USE THESE PEOPLE THEY LIE TO YOU AN WILL NOT REFUND THE MONEY BACK.. SOME OF US ARE BAIRLY MAKING IT.. THEY DONT MIND TO STEAL FROM THE POOR TO POCKET THE RICH..THENNNN,THEY MAKE IT YOUR FAULT SOME HOW..
Response: Eads, Thank you for commenting we apologize for the experience. We would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer a call review to determine if you were advise of the daily fee as it's read in a sales disclosure. Published on February 25, 2020
My electricity facts label says my daily charge is $2.67 for up 17kwh. I haven’t been home in a week, using 2kwh per according to your texts, yet you’re charging me $2.88 daily… Why?
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on February 05, 2020
I don’t like the payment system, because of having to pay every week or two. So going to find a permanent provider to pay. Monthly bill
Response: Sherry, Thank you for commenting. We apologize for the experience. Please keep in mind that pre-paid service can be used like post-paid service. If you’re able to make one large single payment once per month instead of many smaller payments. For example, if you can calculate what you use for the 30 days in the month and pay that amount at once then you may not have to worry about making another payment until the next month. If you do run short, we have options for you. Call us at 888-963-9363 for more information. Published on January 29, 2020
Started on January 15 2020 asking this company to disconnect. It was never done. At time there was a positive balance of $24.87 on the account. I was told that the Prepaid account had be disconnected for non-payment remember prepaid but they continue to charge me for service that not connected. Does not make sense? Now I have went onto this webpage 2x now and told them to disconnect. I’m not paying them for service that I did ask to be disconnected on 1/15/2020
Response: Mr Holland. Thank you for reaching out. Our records show that we received an email inquiry regarding a service cancellation from you on 1/15/20. A Customer Care supervisor responded and asked for you to confirm the required account security information so that we could proceed with your request. Our records do not show a follow up from you until yesterday, 1/26/20. The representative submitted your request for the earliest termination date available which is today, 1/27/20. Please note that your electric utility, Oncor, does not process service cancellation requests on the weekend. Your service is scheduled for disconnection today however it make take up to 3 days for you to receive your final bill. That does not mean you will be charged for any power after today… it simply means that it may take this long to receive your finalized billing data. If you feel that you indeed did contact us after 1/15/20 and prior to 1/26/20, please contact us at 888 963 9363 so we can research this for you. If your confirmation phone call or email was missed we will credit your account back from that point forward. Published on January 27, 2020
I have t even moved in my place test. Nothing is hooked up and it’s still deducting about $3 or more a day and saying that 0kwh used for the day. I’m not understanding that. I used direct energy pay as you go and it never did me like that.
Response: Hello- thank you for reaching out. The basis for the plans we offer is a daily fee that includes up to the first 17 KWH of energy used at your address each day. IF receive a meter read of 0.00 our system will not charges the daily fee. If any usage comes through for a day the fee is applied. If you are not planning on moving in for a few days we suggest shutting off the breaker to ensure that a read of 0.00 is generated. Please call us at 888 963 9363 if you have any questions. Published on January 27, 2020
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
