Opiniones sobre Payless Power
Lee las opiniones de los clientes de Payless Power
If I could, I would give this company a negative star rating. Those with disabilities who register for the Chronic Care Designation will be quoted a higher deposit rate. I was initially quoted a $49 deposit, but when going through the reports and paperwork, I was asked if “[I] or anyone in [my] household had qualified for the Chronic Care Designation.” When I replied, “Yes,” I was told in so many words, that someone on the Chronic Care Designation List cannot qualify for the $49 deposit, but must pay a ~$350 deposit. I was told this by both the third party and by a Payless CS Agent as well. The Payless CS Agent went on to inform me that because it was a prepaid deposit, it was not subject to the ADA and non-discriminatory practices laws.
Response: Hello- Your comments state that Payless Power charges higher deposits for those with disabilities who register as Chronic Care and that you would need to pay $350 deposit for service and pre-paid service is not covered under any ADA laws. We will reach out to you to get more information or who you spoke to but this information is absolutely incorrect. The most important fact is that as an exclusive provider of pre-paid service the Public Utilities Commission of Texas forbids us from enrolling any customer designated as critical care or chronic condition patient (PUCT Rule 25.498 {3} {k} https://www.puc.texas.gov/agency/rulesnlaws/subrules/electric/25.498/25.498.pdf. Secondly as a pre-paid company we do not require a deposit and do not run credit checks. An initial fee to start service is required and based on which plan offer the customer chooses. We have a no contract, month to month plan with a starting fee of $49.00 and a 12 month contract with a lower rate that requires a payment of $75.00 to start. Payless Power has never required more that $75.00 to start service as this would also be a violation of the PUCT’s prepaid regulations. Based on what you describing the 3rd party may have correctly explained that as a chronic condition patient you cannot enroll in a pre-paid electricity plan and instead must select a post -paid plan from another provider. We do partner with 3rd party marketers who can offer service through a number of other providers based on an individual’s needs or circumstances. It is conceivable that if you called and advised that you are a chronic condition patient that the representative correctly advised that you are not eligible for pre-paid service and directed you to a post paid option with an alternate provider that does require a credit check and deposit based on the customer’s credit score. We will attempt to contact you for clarification but also ask that you call us at 888 963 9363 and ask to speak to a customer care supervisor. Published on March 16, 2021
Simple and easy. MUCH Better than calling in !!!!!!!!!! Good rates.
Response: Thank you Jimmie for the feedback it's greatly appreciated! Published on March 12, 2021
this company generally cares about their customers they will give you every opportunity to pay your bill or to get back on track I love this company it will work with you if you try your best to get it taken care of
Response: Thank you Trinetta. We are always happy to help ???? Published on March 12, 2021
Awesome service
Response: Thank you for being an awesome customer! Published on March 12, 2021
Easy payment method.
Response: Glad we can make your service experience easy and convenient as possible! Published on March 12, 2021
Good and easy process good company
Response: Thank you Aurora for the feedback it's greatly appreciated! Published on March 12, 2021
Love the easy online payment process!!!
Response: Glad we can make your service experience easy and convenient as possible! Published on March 11, 2021
Nice and easy to set up.
Response: Thank you Tiffany for sharing your service experience! Published on March 11, 2021
I highly suggest people to use Payless power .
Response: Thank you so much for the feedback it's greatly appreciated! Published on March 11, 2021
Great company…..
Response: Thank you for being a great customer! Published on March 04, 2021
Lo que dicen nuestros clientes
¡Vea por qué nuestros clientes dicen que somos el mejor proveedor de electricidad en Texas!
Me preocupaba conseguir electricidad para mi casa a través de una compañía de prepago. Estuve llamando a varias compañías para consultar las diferentes tarifas y luego tuve que pasar por la moles…
Llevo varios años con esta compañía y me siento muy satisfecho desde entonces. Incluso cuando me mudé, hicieron que esta situación normalmente estresante fuese y nada problemática La recomiendo…
Llevo 2 años disfrutando del servicio. Al principio, este servicio iba a ser temporal, pero al ser tan eficaz para mí, decidí mantenerlo a largo plazo. Soy un cliente satisfecho.
Acerca de Payless Power
Payless Power quiere ser su compañía de electricidad de Texas.
Independientemente de que viva en una ciudad grande o en un pueblo pequeño, ¡podemos ahorrarle dinero! ¿Dónde suministramos electricidad en Texas? Brindamos nuestro servicio a clientes de más de 400 comunidades desreguladas de Texas. Trabajamos con las principales compañías de electricidad de todo el estado de Texas para ofrecer electricidad sin depósitos. Las compañías eléctricas son: Oncor en el área metropolitana de Dallas/Fort Worth Metroplex y en varias partes del oeste de Texas; CenterPoint Energy en Houston y zonas aledañas; AEP Central en Corpus Christi y zonas aledañas; AEP North en Abilene y otras comunidades del norte de Texas.
