I had money on my account before y’all did y’all new changes and I would like my money back on my account.
Response: Hello - I apologize for the inconvenience. We were converting a customer to an upgraded billing system last week and for 24 hours the account balance would not have shown to be accurate while the funds were being transferred. that has been completed and your balance is now accurate.
Brand new to this site. Been more than 72 hours since last automatic daily notice of usage and charges (which was Wednesday 11/15/2017 7:03am CST). Tried to view transaction history on site (not available yet). Available balance showing for my account is $0.69 less than was showing three days ago (and I know I’ve used more electricity than that). The telephone number given for help viewing account [on-line?] (888-620-3789) has auto-attendant menu with no options for help viewing account. You need a new category for rating: Zero stars (“0”).
Response: Andrew, thank you for your inquiry. I apologize for the inconvenience but there is no need to be alarmed. You may have noticed the lengthy text message we sent out on Wednesday stating that were are in the process of converting to a new billing system that will offer many new enhanced features. The message also stated that customers may not see text updates for up to 72 hours. Your first update will be delivered today around 2:00 PM and should cover charges for 11/15 and 11/16. Daily charges will be billed 2 days in arrears going forward. We have corresponded many times and I have alluded in the past to the system enhancements that were in the works. A major part of this is the new full-service customer portal. There will be a link in the text message you receive this afternoon. Just follow that link to register and going forward you will be able to review itemized invoices, create usage statements, store a card on file and set auto-payments. You can also enroll here: https://login.paylesspower.com/login
I was with this company from July this year to 2 days ago. This company is the most expensive companies I have ever been with. I know you say “keep your balance about 35$ for a 20% discount” and I have had over 35$ a few times but, that 20% isn’t really different than regular price. During the heat, my electric bill was around 10-12$ everyday! When I had over 35$ in my account (trying to get a lower daily price), my bill would only go down to 9.50$ to 10.50$. When it started getting cold, we have kept our thermostat at 70• at all times because temperature outside was always around the same everyday. So I started getting billed around 5$ for a few days and then all of the sudden it would jump to 8-9$, even though I was not using more electrictricty and the outside temperature was stil low. Then about 1-2 weeks ago I started being charged around 10$ again!! Using the same amount of electricity and outside was around the same cold temperature. It got to where I was going broke from just the electric alone and I would have to scrape up around 20$ to put into my account and it would only last 2 days max and most times it would only last even 1 day! So I was constantly having to put in more money. Then about a week ago just when I think my electric is going back down to normal, I get up to see a text from customer service telling me that I was freaking “under billed” the last week so even more money (around 5$) , had been taken out of my account so then my account was negative. I called them to ask about being “underbilled” and was telling them how wrong it is to do that and the representative stuttered around telling me that sometimes this happens because the meter was read wrong or it hadn’t been read yet so they guessed how much I would be charged… wtf?! I ask him if this happens a lot and he said no it rarely ever happens and he is sure it won’t happen again. Then 4 days ago I was charged my daily fee and I had around 5$ left in my account so I thought I could wait til the next day to put money in and then I ofcourse got another message telling me I was underbilledn yet again and now my account was around 2$ negative again and would be disconnected if I didn’t make a payment. It is billcrap that y’all do this! This company has caused us so much stress and misery and caused us to go broke. They have made so much money off of me and the other day I was literally like 75 CENTS negative and I called to see if I could put 1$ into my account to buy time since my husband wasn’t gonna be back til later. He told me “no we don’t accept anything like that.” So my electricity was disconnected because I was negative 75 CENTS!
Response: Hello - we regret to hear that you feel you were being billed incorrectly. If you would like to contact us at https://paylesspower.com/contact-us/ we can provide a full supervisory review of your charges. A quick analysis of your account shows that you were our customer from August through November 1 and that your average daily invoice price was about $7.00 including all taxes and fees.. I’m not sure where the confusion was about $10 daily invoices but we would be happy to send you a statement of usage and payments so you can review all of your daily charges etc in writing. Please note that your usage comes from meter reads as provided by AEP. We do not read your meter and any provider you use would utilize the same meter reads for your billing. There are instances when billing adjustments have to be made for customers. Sometimes these result in a credit or additional charges. These adjustments are called true-ups. True-ups occur in 2 circumstances. The most common occurrence happens when we do not receive AEP’s meter read in time to run your billing on time. When this happens an estimate is generated until the meter read arrives which is usually the next day. The other type of true up occurs when AEP performs their meter read for the entire 30-day billing cycle. If discrepancies are found there will be a true up. I understand that this can be frustrating but there are strict state regulations to measure your electricity consumption. We use the verified data as provided by AEP. All of these measurements can be verified through www.smartmetertexas.com. This is a free site operated by the State which shows your consumption. You never have to take any electric provider at their word when it comes to the amount of power they are billing you for. You can audit it daily. Your new provider can assist with your registration. I hope this helps.
Absolutely the worst company I’ve ever had electric service with. By far the highest, and is a complete rip off!! Save yourself the headache, and money!
Response: Hello. We are disappointed to hear that your interactions with Payless Power were unsatisfactory. Please call us at 888-963-9363 and we can discuss these issues and see if there are options for you.
Too expensive get another provider
Response: Hello - thank you for sharing your concerns regarding your bill. Please note that for maximum saving you should maintain a balance of $35 or more so you can take advantage of our 20% Flex Pay discount. This really adds up at high usage residences such as yours. Call us at 888-963-9363 for more details.
I was a good saving money every month but o surprise only 3 months I paying cheap my electricity now I’m paying a lot and I don’t think is fair because I always have more the minimum balance and my consum is the same so please be careful when u enroll in this company
Response: Ivan - thank you for taking the time to share your opinions. We are regretful that you feel you are being billed unfairly. While you usage habits may not have changed, almost every Texas resident has experienced increased usage this summer because of the heat. It has been the hottest summer in Texas since 2013. Please call Customer Care at 888-963-9363 and we can review your usage and charges.
You can save the smart response that you are going to write back I see right through it…. You are a rip off company sad you getting over on families who need a service as what you claim to provide once they get in y’all rob them blind save the response I don’t care about we sorry you had a problem with your service and you believe you been billed incorrect if you call we will be happy to discuss your bill. Last but not least it’s hot this summer so you will be using a lot more then usual sad case
Response: Hello - the truth is that your meter reads do not change regardless of which provider you have. In your area, Oncor owns the meter and performs the daily meter reads. Oncor will also perform the meter reads with your new provider. You do have a way to check your usage and compare it against what your electric company says you are using. You can even review it in increments as small as 15 minutes. This will allow you to pinpoint what causes higher usage in the summer or winter. Visit www.smartmetertexas.com for more details. This is a free website operated by the State and is not affiliated with Oncor, Payless Power or any other electric provider. If you actually wish to figure out what is causing fluctuations in your usage this is the best way to do it.
They lied straight to my face. I paid all the money I owed and they told me that the switch hold is not active. T X U just told me that the switch hold is active. I guess I have to get a lawyer, these lying, thieving, s.o.b.’ s. Are crooked as hell.
Response: Hello - we understand your frustration but there is clearly a misunderstanding in place. Centerpoint confirms that your switch-hold was removed Friday evening. To clarify, Centerpoint owns the meter and performs the work requests that we submit. You can call Centerpoint at 800-332-7143 to confirm.
I am only giving one star because negative stars is not an option. They tell you rates are about the same as regular electric companies. It is not true. We were overly conscience of our usage and still we were averaging $16.00 dollars a day. Do the math…..thats $480 a month! We would sweat all day and night. Thermostat stayed at 78° all day, no tv used, no washer and dryer used. We were miserable. Be very careful if you ror some crazy reason decide to use this company. They do not fully explain how their system works and are misleading about everything.
I suggest trying to work something out with a real power company unless you like being stressed over extreme price gouging. My bill with TXU averaged $125 a month in summer…..running the ac at less than 72° during the day and 68° at night.
Be very careful and do your research.
I will never use pay as you go power again. I learned my lesson. I will tell anyone that will listen how horrible this company is.
(Sales rep were nice, but not straight forward about how things worked)
Response: Christopher - thank you for taking the time to share your experiences. We are sorry it you feel it was a negative one. If you would like to call us at 888-963-9363 we can go over your usage and even compare it to last year's usage at the home. This summer has been much hotter than last year so a usage comparison will be the most important aspect of any type of analysis regarding your charges. Feel free to call us at 888-963-9363 and we can review your account so you can do an actual apples to apples comparison.
This companie is a bad one im not even home i even turned of the fuse box ans stil this mf are charging $4.00. A day they are stealing my money and im on disability.I want my money back…….you all said only what in use.
Then y still charge me…smh
Response: Roxana - we appreciate your feedback and would like to speak to you regarding your billing. Payless Power bills you based on your usage as reported by your meter. All companies would show this same usage. We can show you how to check your meter reads and see you usage in 15 minute intervals. This will show you when the power is being used in your home. Call us at 888-963-9363 for more details.